Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JENNIFER ZUMBO-LAPLANTE

Holley

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

19
19
years of professional experience
1
1
Certification

Work History

PUBLIC TRANSIT DRIVER

ROCHESTER REGIONAL TRANSIT
01.2021 - Current
  • Maximized fuel efficiency by monitoring vehicle performance indicators and implementing cost-saving driving techniques.
  • Participated in ongoing professional development opportunities such as defensive driving courses and safety seminars to maintain expertise in industry best practices.
  • Improved passenger satisfaction by maintaining punctuality and adhering to transit schedules.
  • Increased route efficiency by promptly reporting any road hazards or traffic congestion to dispatchers, enabling proactive adjustments to transit routes.
  • Maintained accurate records of daily logs, including mileage, hours worked, incidents encountered, and mechanical checks performed.
  • Aided in emergency situations by remaining calm under pressure, following established protocols, and coordinating with first responders as needed.
  • Be able to maintain necessary records such as: reconcile trips and fares, and Financial, bus pass records.
  • Exhibited strong knowledge of local geography as well as designated transit routes to ensure timely transportation of passengers to their destinations.
  • Strengthened customer relations through courteous interactions with passengers, answering inquiries about routes, schedules, and fare policies.
  • Assisted passengers with special needs, ensuring their comfort and accessibility during transit.

SHUTTLE DRIVER

ST. JOHN FISHER COLLEGE
10.2016 - Current
  • Maintained clean and neat shuttle for passenger comfort.
  • Operated with safety and skill to avoid accidents and delays.
  • Enhanced customer satisfaction by providing timely and efficient shuttle services to various destinations.
  • Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
  • Developed strong knowledge of service area geography, enabling prompt navigation between destinations.
  • Managed time effectively by prioritizing tasks and adapting to changing conditions or unforeseen circumstances.
  • Collaborated with dispatchers to optimize route planning and scheduling for maximum efficiency.

STRAIGHT TRUCK DRIVER

METALICO
03.2020 - 01.2021
  • Kept accurate records of miles driven, fuel usage, hours-of-service logs, which contributed to better fleet management.
  • Performed thorough pre-trip and post-trip inspections to ensure vehicle safety and prevent breakdowns.
  • Completed regular maintenance tasks on the vehicle to prolong its lifespan and reduce repair costs.
  • Ensured cargo security by regularly checking load securement devices throughout each trip.
  • Collaborated with warehouse staff in organizing loads efficiently, maximizing space utilization within the truck.
  • Continuously updated knowledge on industry best practices attending training sessions workshops provided by the employer.
  • Navigated challenging road conditions while maintaining strict adherence to traffic laws for safe transportation of goods.

SCALE HOUSE CLERK

BEN WEITSMAN OF ROCHESTER
03.2019 - 03.2020
  • Streamlined data entry processes while maintaining high levels of accuracy when inputting weights into computer systems.
  • Helped train new employees on company-specific software programs used in daily scale house operations.
  • Enhanced customer satisfaction by providing timely and accurate weight measurements for incoming and outgoing vehicles.
  • Adhered to all company safety policies and procedures, contributing to a safe working environment for all employees.
  • Managed daily cash handling duties, ensuring accuracy in counting, recording, and depositing funds securely.
  • Supported management in various administrative tasks as needed, including filing, data entry, and creating reports.
  • Contributed to a safe work environment by adhering to safety protocols and reporting potential hazards promptly.
  • Reviewed daily reports generated from the scale system software prior to submission, ensuring accuracy and completeness.
  • Provided excellent customer service, resolving issues quickly and professionally to maintain positive client relationships.

MEDICAL TRANSPORTATION DRIVER

ROCHESTER MEDICAL TRANSPORTATION
08.2018 - 03.2019
  • Assisted patients in entering and exiting the vehicle safely, utilizing proper lifting techniques when necessary.
  • Ensured proper functioning of on-board medical equipment, maintaining a secure and reliable environment for patients during transport.
  • Achieved daily preparation for vehicle inspections prior to travel.
  • Safely secured clientele in wheelchairs and on gurneys within van for successful, safe transportation.
  • Successfully operated GPS devices, radios and cellular devices to optimize route and maintain dispatch communications.
  • Boosted company reputation through exceptional customer service skills and empathetic care towards patients and their families.
  • Improved patient satisfaction by providing timely and efficient medical transportation services.
  • Streamlined communication with dispatchers, promptly addressing any changes or issues related to the transportation schedule.

PROFESSIONAL SCHOOL BUS DRIVER

BUS DRIVER
12.2006 - 08.2018
  • Maintained punctual transportation service for students by adhering to established routes and schedules.
  • Participated in ongoing professional development opportunities to stay current on industry best practices and regulations related to pupil transportation services.
  • Contributed to efficient communication between school officials by reporting any significant issues or concerns in a timely manner.
  • Communicated regularly with parents regarding pick-up times, drop-off locations, and any incidents that occurred on the bus.
  • Responded quickly to changing weather conditions or road hazards, adapting driving techniques accordingly to maintain safety standards.
  • Demonstrated flexibility when needed by covering additional shifts or stepping in for colleagues during unexpected absences or emergencies.
  • Maintained accurate records of daily mileage logs, fuel expenses, incident reports, and other relevant documentation related to bus operations.

Education

Bachelor's Degree - Business Management

Bryant & Stratton College
Rochester, NY
10.2016

Applied Science Degree - Business Administrative

Bryant & Stratton College
Rochester, NY
08.2012

High School Diploma -

Kendall Jr./Sr. High School
Kendall, NY
06.2001

Skills

  • Traffic laws compliance
  • Patience and tolerance
  • Customer relations skills
  • Behavior management

Certification

  • Expires: November 2025 State: NY
  • Endorsements: P (Passenger vehicles) - N (Tank vehicles) - S (School bus)

Timeline

PUBLIC TRANSIT DRIVER

ROCHESTER REGIONAL TRANSIT
01.2021 - Current

STRAIGHT TRUCK DRIVER

METALICO
03.2020 - 01.2021

SCALE HOUSE CLERK

BEN WEITSMAN OF ROCHESTER
03.2019 - 03.2020

MEDICAL TRANSPORTATION DRIVER

ROCHESTER MEDICAL TRANSPORTATION
08.2018 - 03.2019

SHUTTLE DRIVER

ST. JOHN FISHER COLLEGE
10.2016 - Current

PROFESSIONAL SCHOOL BUS DRIVER

BUS DRIVER
12.2006 - 08.2018

Bachelor's Degree - Business Management

Bryant & Stratton College

Applied Science Degree - Business Administrative

Bryant & Stratton College

High School Diploma -

Kendall Jr./Sr. High School

Similar Profiles

CREATE PROFILE