Jennifer Zuniga
Tyler,TX
Summary
Professional office management expert with strong track record in team leadership and operational efficiency. Known for optimizing office workflows and enhancing administrative processes. Collaborative team player focused on achieving results and adapting to dynamic work environments. Proficient in conflict resolution and process improvement.
Overview
8
8
years of professional experience
Work History
Senior Patient Account Representative/Team Lead
Fresenius Medical Care
02.2024 - Current
- Reduced aged accounts receivables by implementing effective follow-up strategies for Medicaid claims.
- Improved collections rate by proactively identifying trends within outstanding accounts and developing targeted solutions.
- Ensured compliance with all federal, state, and local regulations governing medical billing practices through continuous education on industry updates.
- Managed accounts to ensure accurate and prompt payment of outstanding balances.
- Mentored team members by providing ongoing guidance, support, and constructive feedback.
- Electronically submitted bills according to compliance guidelines.
Office Manager/Facility Coordinator/Notary
Notary of America
02.2018 - 02.2024
- Responsible for the organization and coordination of the applicable Business Center procedures and resources to facilitate organizational effectiveness and efficiency including overseeing the day-to-day operations and administrative support to management and executives as needed.
- Maintain confidentiality of documents and PHI/PII in accordance with HIPAA and internal records management policies.
- Safety Officer Coordinator: create, implement, and manage environmental, health, and safety policies as well as OSHA compliance. Conducting drills as needed and developing monthly safety officer team meetings and trainings.
- Maintain outside vendor relations, ensuring receipt of services and goods, and timely payment of all invoices.
- Assess and oversee lease management of office equipment in accordance with policies, budgetary restrictions, and oversee proper maintenance and service of the equipment.
- Plan and execute office related events and special projects to include scheduling, event planning, coordinating arrangements, administrative support, catering and meals, hospitality, room set up, A/V equipment maintenance and any other administrative or building needs.
- Monitor, purchase, and maintain office supplies and coordinated office shipments and deliveries.
- Maintain all common areas, ensuring physical appearance of the office was always presentable, organized, and visitor ready.
- Maintain applicable Business Center staff lists, organizational charts and internal contact lists as well as office phone lists. Create internal monthly office calendars and newsletters.
- Responsible for delivering communications to internal teams and supporting and coaching teams through transitions within the scope of my role.
- Responsible for sourcing and virtual/in-person interviewing to determine suitability of the applicant for employment.
- Oversee building maintenance and inspections, space allocation/internal office moves, and office layout changes.
- Built productive working relationships with Vendors, Property Management, Janitorial, Security Teams, colleagues and my direct reports.
- Serve as a point of contact for the Business Center/Revenue Center. Facilitated new procedures, systems, and other changes within the building.
- Worked on a team for various projects in different roles specific to the project needs. This included contributing as the team leader responsible for coaching, coordination, information sharing, problem solving, status reporting, ensuring smooth running of project operations, making key decisions within the scope of my role, creating a project plan, delegating tasks, as well as a team member/contributor, completing deliverables within project deadlines, contributing to the overall project.
Administrative Assistant II
Fresenius Medical Care North America
11.2017 - Current
- Executed secretarial and administrative assignments of confidential nature and relieves management of clerical, administrative, and business detail as necessary.
- Performed standard administrative functions such as screening telephone calls, processing incoming and outgoing mail and packages, scheduling, maintaining the calendar, set up the office filing system, records management, and databases.
- Coordinated meetings including room set up, ordering meals, hospitality, and provided guidance over activities within the office to ensure smooth flow of work.
- Provided advanced and diversified administrative and secretarial support to management.
- Maintained Staff lists and phone lists. Created monthly office calendars and quarterly newsletters.
- Planned events including ordering, setting up, creating themes.
- Prepared memos, correspondence, and agendas.
- Responsible for the office ordering and purchases, tracking budget expenses and variances.
- Created Purchase Orders and processed invoices for payment and completed expense reports.
- Served as a point of contact for other departments such as IT, HR, Building and Facilities, Contractors and other Vendors.
- Developed and maintained relationships with Property Management, Janitorial and Security Teams, and Contractors/Vendors.
- Responsible for staffing the Administrative team as listed above.
Revenue Cycle Central Verification Office Supervisor
Revenue Cycle Central Verification Office
- Oversaw the ongoing verification operations, contributed to the development and implementation of strategies and initiatives with a focus on continuous improvement.
- Served as a subject matter expert and supervised the daily operations of the team, including establishing mutual goals, assigning tasks, and maintaining schedules.
- Assigned and monitored workflows in coordination with special projects; ensuring timely and accurate reconciliation of data in compliance with company policies and procedures.
- Monitored the performance of the team against worklists objectives.
- Oversaw monthly close process in compliance with company report requirements.
- Provided recommendations for process improvements; implementing and communicating policy and procedural changes as it affects the assigned functions.
- Served as a liaison to cross-divisional teams; facilitating open communication and coordination of related goals, objectives, and priorities with a focus on company-wide consistency and continuous improvement.
- Provided guidance and support in the resolution of complex issues and served as a point of contact as necessary.
- Provided direct supervision of the assigned teams through ongoing servant leadership and guidance, partnering with Human Resources on employee matters.
- Interviewing and hiring to fill positions as listed above.
Senior Patient Account Representative (SrPAR)
Revenue Cycle Central Verification Office
- Worked under the direct supervision of the Verification Supervisor.
- Contributed to the timely and accurate processing of Accounts Receivable billing and collections functions by ensuring all patient insurance information is up-to-date and accurate.
- Researched and identified complex insurance errors, issues, and discrepancies and escalate to Supervisor for resolution as needed.
- Worked with appropriate clinic, regional, and divisional staff to resolve identified issues.
- Updated patient insurance information in the system as appropriate per policy.
- Monitored Coordination of Benefits to ensure insurance changes are made timely and as appropriate.
- Ensure receipt and documentation of required authorizations/pre-certifications, including renewals.
- Acted as a resource and provided leadership and on the job training and support to Verification Patient Account Reps (PAR) answering questions and providing help as needed to ensure the accurate and timely performance of department day-to-day functions.
- Accountable for outstanding customer service to internal and external customers.
- Developed and maintained effective relationships through effective and timely communication.
- Maintained open communication with internal contacts such as Division and Corporate Finance Personnel, Directors of Reimbursement, A/R Managers, Central Admissions Personnel, Billing Group Personnel, Area Managers/Directors of Operations, Regional Vice Presidents, Controllers, Revenue Cycle Directors and Vice Presidents, as well as external contact such as Vendors, Government Agencies, Commercial Payers, Primary Care Physicians and Case Managers.
- Took initiative and action to respond, resolve, and follow up regarding customer service issues with all customers in a timely manner.
Patient Account Representative (PAR)
Revenue Cycle Central Verification Office
- Worked under general supervision, analyze and resolve benefits and insurance information, ensuring reconciliation of data within company defined deadlines and in compliance with company policies and procedures.
- Provided administrative support to the daily verifications operations within the assigned functions.
- Ensured data accuracy and integrity of patient information through the verification process.
- Worked with cross-divisional teams in the identification and resolution of outstanding issues within the assigned functions.
- Verified general patient information in the facilitation of billing and collection activities.
- Generated and analyzed diverse reports and worklists in the identification and resolution of outstanding issues.
Patient Account Representative
Revenue Cycle Cash Posting/Cash Follow Up
- Posted payments to patient accounts ensuring accurate reconciliation and monthly balancing.
- Posted electronic and manual cash receipts, adjustments and denials, ensuring reconciliation of all posted data.
- Contacted insurance companies to obtain missing EOBs when such documentation was missing when payments were made.
- Generated and analyzed reports and work lists in the identification and resolution of complex patient account issues.
- Prepared and distributed overpayment packages in compliance with company policies and procedures.
Education
No Degree - Dental Hygiene
Tyler Junior College
TylerSkills
- Secure handling of records
- Compliance with HIPAA regulations
- Engage effectively with stakeholders
- Facilitate positive experiences for all stakeholders
- Administrative support functions
- Experienced with MS Office suite and office machinery
- Strong written and verbal communication
- Strong adaptability in dynamic team settings
- Strong analytical and problem-solving expertise
- Scheduling and calendar management
- Training and coaching
- Documentation and control
- Workflow planning
- Organizational leadership
- Employee relations
- Workload prioritization
- Relationship building
- Document management
- Event coordination
- Meeting coordination
- Expense reporting
- Data retrieval systems
- Presentation design
- Office management
- Clear oral/written communication
- Employee supervision
- Customer relations
- Technical support
- Meeting planning
- Project management
- Administrative oversight
- Scheduling
- Mail handling
- Workforce management
- Inventory control
- Compliance monitoring
- Customer service
- Organizational skills
- Data entry
- Employee training
- Team supervision
- Staff training
- Staff hiring
- Administrative support
- Facility management
- Vendor engagement
- Office management software
- Microsoft office
- Cross-functional collaboration
- Documentation and recordkeeping
- Administrative management
- Facilities maintenance
- Root-cause analysis
- Teamwork and collaboration
- Problem-solving
- Time management
Timeline
Senior Patient Account Representative/Team Lead
Fresenius Medical Care
02.2024 - Current
Office Manager/Facility Coordinator/Notary
Notary of America
02.2018 - 02.2024
Administrative Assistant II
Fresenius Medical Care North America
11.2017 - Current
Revenue Cycle Central Verification Office Supervisor
Revenue Cycle Central Verification Office
Senior Patient Account Representative (SrPAR)
Revenue Cycle Central Verification Office
Patient Account Representative (PAR)
Revenue Cycle Central Verification Office
Patient Account Representative
Revenue Cycle Cash Posting/Cash Follow Up
No Degree - Dental Hygiene
Tyler Junior College
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