Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jennifer Zurita

Fords,NJ

Summary

Dynamic operations supervisor with a proven track record at Starbucks, excelling in team leadership and customer service. Adept at enhancing operational efficiency and fostering a positive work environment. Skilled in conflict resolution and CPR certified, I consistently achieved high customer satisfaction and streamlined processes to drive productivity. Fluent in Spanish. I work well under stressful environments and I am quick learner.

Overview

23
23
years of professional experience

Work History

Supervisor of Operations/Customer Service

Starbucks
08.2002 - Current
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
  • Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
  • Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
  • Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
  • Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
  • Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.

Production Line Operator

L'oreal USA
10.2021 - 05.2022
  • Ensured high-quality output by conducting thorough quality control checks and promptly addressing any issues identified.
  • Maintained a safe working environment by adhering to safety protocols, conducting routine inspections, and providing necessary training to fellow operators.
  • Minimized material waste during production runs through careful monitoring of raw material usage and adherence to established guidelines.
  • Consistently met or exceeded daily production targets through diligent monitoring of equipment performance and proactive problem-solving

Volunteer EMT

Westfield Volunteer Rescue Squad
06.2015 - 09.2017
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Maintained a clean and organized ambulance, ensuring optimal readiness for emergency calls.
  • Managed inventory of medical supplies, ensuring adequate stock levels for effective emergency response.

Education

No Degree - Psychology/ Communication

Kean University
Union, NJ
09-2023

Associate of Arts - Psychology

Union County College
Cranford, NJ
05-2023

Skills

  • Team leadership
  • Customer service
  • Team development
  • Conflict resolution
  • Coaching and mentoring
  • Verbal and written communication
  • Task delegation
  • Decision-making and Problem-solving
  • Staff management
  • CPR Certified
  • Fluent in Spanish

References

Brian Garcia           (973) 665-4316

David Rodriguez   (908) 977-7186

Noah Bell.              (908) 449-0147              


Timeline

Production Line Operator

L'oreal USA
10.2021 - 05.2022

Volunteer EMT

Westfield Volunteer Rescue Squad
06.2015 - 09.2017

Supervisor of Operations/Customer Service

Starbucks
08.2002 - Current

No Degree - Psychology/ Communication

Kean University

Associate of Arts - Psychology

Union County College

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