Jennifer Zuspan

• As a peer mentor, I support youth and adults currently struggling with active addiction and individuals in recovery. I provide emotional support and guidance towards a safer, happier future. I work to motivate and challenge individuals each day to stay on task and not lose hope. I will help in any way that I can to provide a safe future for my clients. There are many struggles addicts and their family members face during these times, and I work in all areas from housing support to clothing and doctor appointments.
• I spend as much time as needed with my clients to ensure the best outcome.

This role can be extremely heartbreaking and emotionally draining for all parties involved. So, I spend time each day processing and meditating in order to keep a clear mind. I have a very strong spiritual background and provide a much needed spiritual cleansing through different forms of energy and vibration calibration as well as shadow work and different forms of earthly connections and various forms of art.

• Organized travel arrangements, including flights, accommodations, and transportation.
• Coordinated meetings between internal departments and external partners.
• Greeted visitors in a professional manner and provided assistance with inquiries.
• Provided all personal needs assistance per each client.
• went grocery shopping.
• Cleaned and cooked meals each day.
• Bathed and dressed
• Paid bills and kept all banking in order.
• Helped care for animals.
• Cleaned and treated all wound care sites.
• Toliet

• Booked all reservations
• Problem solved
• Answered phones on a multi line system
• cashier
• quick books
• 
  
• Analyzed data related to guest satisfaction surveys to identify areas needing improvement.
• Promoted loyalty programs to encourage repeat business from customers.
• Prepared monthly budgets for the front office department based on projected sales figures.
• Implemented security protocols such as access control systems for entryways into the hotel lobby.
• Developed systems for tracking customer preferences to improve customer satisfaction ratings.
• Monitored occupancy rates for each day as well as weekly and monthly trends to ensure maximum revenue was achieved.
• Greeted guests upon arrival and checked them in to their rooms.
• Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
• Ensured the front desk area was clean and presentable at all times.
• Processed employee time sheets, payroll information and other administrative documents.
• Responded promptly to emergency situations such as medical emergencies or fire alarms according to established procedures.
• Maintained an up-to-date knowledge of hotel services, amenities and promotions.
• Supervised a team of 3 front desk agents ensuring tasks were completed efficiently and effectively.
• Organized daily room assignments and ensured all necessary paperwork was completed accurately.
• Coordinated check-out processes including verifying room charges, collecting payment and issuing receipts.
• Resolved customer complaints in a timely manner while maintaining a friendly attitude towards guests.
• Assisted with training new staff members on front desk procedures and policies.
• Created marketing strategies to increase brand awareness within the local community.
• Managed reservations by answering calls, responding to emails and booking accommodations.
• Managed tasks and responsibilities for front office employees when the team was understaffed.
• Evaluated employee performance through regular feedback sessions and annual reviews.
• Mentored new staff on correct procedures, compliance requirements and performance strategies.
• Resolved guest complaints promptly and followed-up to verify restored satisfaction.
• Oversaw cash and credit card payment transactions at the front desk.
• Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
• Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
• Developed lasting relationships with guests that built loyalty and drove hotel revenue.
• Handled payment processing and provided customers with receipts and proper bills and change.
• Created and optimized employee schedules for shift coverage.
• Posted room charges for food, liquor and telephone calls based on individual customer actions.
• Received incoming calls and coordinated with staff to fulfill customer requests.
• Managed customer complaints and rectified issues to complete satisfaction.
• Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
• Conducted transactions, confirming patient information, and processing according to standard protocol.
• Worked with room service, housekeeping, maintenance and security to meet all guest needs.
• Anticipated guests' needs ahead of time and responded to requests efficiently.
• Completed financial audits on scheduled basis.

• Greeted customers and answered any questions they had about the store's products and services.
• Ensured compliance with all safety regulations within the store environment.
• Performed other duties as assigned by management.
• Payroll
• QuickBooks
• Received shipments
• Back shop
• 
  
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Operated equipment and machinery according to safety guidelines.