Jennifer Zwick
Erie,PA
Summary
Dynamic Patient Access Coordinator at St Vincent Family Medicine with a proven track record in optimizing workflows and enhancing patient scheduling efficiency. Skilled in insurance verification and training new hires, I excel in communication and team leadership, ensuring seamless patient access while maintaining HIPAA compliance.
Overview
22
22
years of professional experience
Work History
Dental Front Office Receptionist/Dental Assistant
West Ridge Family Dental
03.2020 - 02.2021
- Managed patient scheduling and appointment confirmations for two dentists and four hygienists to optimize office efficiency.
- Coordinated insurance verification processes to ensure timely patient billing and reimbursement.
- Implemented electronic health record systems for improved patient data management and accessibility.
- Oversaw front office operations, ensuring compliance with dental regulations and best practices.
- CPR-certified.
- HIPAA regulations.
- Assisted as needed in cosmetic and restorative dentistry.
- Collected co-payments.
Endodontic Dental Assistant
Erie Endodontic Associates, PC
03.1999 - 09.2020
- Assisted in patient preparation and comfort during endodontic procedures.
- Managed sterilization of instruments to ensure compliance with safety standards.
- Operated digital and radiography equipment for accurate imaging and diagnosis.
- Facilitated communication between patients and dental team to enhance understanding of treatment plans.
- Educated patients on post-operative care to promote recovery and satisfaction.
- Utilized specialized endodontic equipment such as apex locators and rotary systems proficiently during procedures, contributing to successful outcomes.
- Supported dentists during complex endodontic surgeries, ensuring successful treatment results.
- Improved patient satisfaction with gentle chairside manner and empathetic approach to care.
- Remained up-to-date on advancements in endodontics through continuing education courses, enhancing treatment options available to patients.
- Increased efficiency in the dental office by managing appointments, maintaining records, and organizing supplies.
- After hours on-call dental emergencies.
- HIPAA protocol
Endodontic Dental Assistant
Dr. Patrick N. Boyle, DMD
02.2009 - 09.2014
- Remained up-to-date on advancements in endodontics through continuing education courses, enhancing treatment options available to patients.
- Streamlined dental imaging processes, producing high-quality radiographs for accurate diagnoses and timely treatments.
- Increased efficiency in the dental office by managing appointments, maintaining records, and organizing supplies.
- Enhanced patient comfort by providing thorough explanations of endodontic procedures and addressing concerns.
- Assisted with root canal treatments for better patient outcomes and faster recovery times.
- Ordering dental supplies.
- Assisted with root canals, extractions, and surgical apicoectomies.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
Patient Access Coordinator
St Vincent Family Medicine
03.2021 - 2025
- Coordinated patient scheduling and registration processes to enhance efficiency.
- Managed insurance verification and eligibility checks for seamless patient access.
- Implemented workflow improvements to reduce patient wait times and streamline operations.
- Trained and mentored new staff on patient access protocols and systems usage.
- Trained residents for their practice management rotation at the front desk.
- Communicated with 1st, 2nd, and 3rd-year residents, optimizing their patient flow.
- I also help our office manager when needed.
- Managing multiple calls simultaneously using a single business number.
- Utilizing Epic software.
- Microsoft Word, Excel, and Teams.
- Streamlined referral processes by establishing strong partnerships with healthcare providers, enabling more efficient transfers of patients between facilities.
Education
High School Diploma -
McDowell High School
Erie, PASkills
- Patient scheduling/rescheduling
- Insurance verification
- Eligibility checks
- Workflow optimization
- Training new hires
- Medical records
- Referral experience
- Communicating with patients via Mychart portal and directing appropriately
- Microsoft word
- Epic software
- Multitasking ability
- HIPAA compliance
- Verbal and written communication
- Team leadership
Accomplishments
I received the Dr. Stephen Levy award for exceptional dedication to resident support. I was honored in 2023 and 2024.
Timeline
Patient Access Coordinator
St Vincent Family Medicine
03.2021 - 2025
Dental Front Office Receptionist/Dental Assistant
West Ridge Family Dental
03.2020 - 02.2021
Endodontic Dental Assistant
Dr. Patrick N. Boyle, DMD
02.2009 - 09.2014
Endodontic Dental Assistant
Erie Endodontic Associates, PC
03.1999 - 09.2020
High School Diploma -
McDowell High School