JENNIFER A. ADENEKAN
Staten Island,NY
Summary
A diligent, resourceful, and committed young lady with sound legal techniques, sharp analytical mind, problem-solving skills together with a willingness and readiness to continually improve as the organization may as from time to time be in need. Technology savvy and goal-oriented. Driven towards achieving set goals and motivated to help organizations thrive. Skilled in prioritizing and completing tasks both independently and with a team. Extensive experience with Microsoft. Efficient, self-motivated with a strong commitment to learn and also the ability to adapt to new fields and skills.
Overview
14
14
years of professional experience
Work History
Legal Intern ( Part Time)
Gregg & Associates P.C
Staten Island, NY
01.2025 - Current
- Attended court hearings, developing a deeper understanding of trial procedures and advocacy strategies.
- Reviewed legal information and proofed documentation for errors.
- Performed legal and general research, drafting memoranda, and correspondence.
- Maintained strict confidentiality with sensitive information related to client matters; preserving trust between the firm and its clients.
- Shadowed experienced lawyers during client meetings, gaining valuable insight into attorney-client relationships and effective communication techniques.
- Participated in client consultations, helping to address their concerns and provide valuable information regarding their cases.
- Updated clients regularly on case progress through written correspondence or phone calls under attorney supervision; maintaining excellent communications that resulted in satisfied clients.
- Interviewed and communicated with clients via phone or email.
- Enhanced law firm's document management system through meticulous organization and cataloging of legal documents, ensuring swift retrieval and compliance.
- Facilitated client communication by promptly addressing inquiries and concerns, fostering trust and client loyalty.
- Assisted in mediations and settlement discussions, facilitating communication between parties and contributing to resolution of disputes.
- Drafted wide range of legal documents, including briefs, motions, and memoranda, ensuring accuracy and compliance with legal standards.
- Supported senior attorneys in preparing for court appearances, improving case presentation and client representation.
- Researched statutes, decisions, legal articles, and codes.
- Attended court hearings and depositions to take notes and document proceedings.
- Collaborated with attorneys to develop strategies for each case.
- Interviewed clients to obtain information relevant to cases.
- Produced legal documents such as briefs, pleadings and appeals.
- Contacted clients to schedule appointments and discuss progress of cases.
Customer Service Representative Team Lead
Enexia Specialty
Staten Island, NY
04.2023 - Current
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
- Monitored team metrics, identifying opportunities for improvement and implementing targeted coaching plans.
- Improved overall call center performance with effective coaching and feedback to team members.
- Reduced average handle time by providing ongoing coaching on efficient call handling techniques.
- Streamlined team efficiency by implementing new procedures for handling customer requests.
- Collaborated with cross-functional departments to resolve complex customer issues in a timely manner.
- Fostered a positive work environment that encouraged collaboration and teamwork among employees.
- Served as a liaison between management and staff, effectively communicating updates on company policies and procedures.
- Onboarded and trained customer representatives to meet performance and service goals.
CUSTOMER SERVICE REPRESENTATIVE
NEW YORK E-Z PASS
Staten Island, NY
11.2021 - 03.2023
- Handling 90+ calls daily, with duties including signing up new customers, retrieving customers data, giving spontaneous customer service, providing relevant information to customer regarding their service also canceling services, Accurately handles customers' funds and processes transactions using Avaya and Vector efficiently
- Strive for quick complaint resolution; commended by supervisors for the ability,resolve problems on first call and avoid escalation issues.
PARALEGAL/SECRETARY
Callistus E. Uwakwe P.C Jamaica
NEW YORK
01.2020 - 01.2021
- Collected essential information and prepared legal papers to facilitate court hearings, produced various statement of account,adjustment and disbursement of funds
- Assisting the legal teams with daily routine administrative work and office management Prepared, coordinated, proofread, and organized communications, Drafted routine correspondence and legal documents, Investigated facts related to immigration cases, Performed administrative tasks, scheduled appointment calendars, maintained case files and documents discovery databases.
ASSOCIATE
DOYIN AWOYALE & Co. SOLICITOR & ARBITRATORS
Lagos, Nigeria
01.2017 - 01.2019
- Negotiated a notable first agreement for the supply of re-gasified LNG to kujenda power plant,
- Advised and managed as part of a team the dispute resolution portfolio of UAE telecoms giant
- Researched and prepared the initial draft of a claim by Nigerian Base shipping company in the prosecution of $1.200,000 maritime law suit
- Advised corporate client across a board of range of practice areas
- Carried out due diligence in registration and investigation of legal instruments for start up businesses,Preparation and drafting of legal advice for corporate and individual clients, Making of research on various principles of law.
Associate (junior)
MIKE OZEKHOME (SENIOR ADVOCATE OF NIGERIA)
Surulere , Lagos
02.2012 - 12.2017
- Advised, as part of a team, on its acquisition of a 40% stake in chi limited, a foremost food and beverage Company in Nigeria
- Represented Mobile Nigeria as defense Attorney in several high stakes litigation including a $4.7 billion oil pollution claim, personally drafted the statement of defense and the preliminary objection and handled oral argument of the objection that resulted in the dismissal of the claims at the High
- Court
- Attorney to Mobile in an appeal before the Supreme Court of Nigeria
- Drafted the Appellant’s brief filed at the supreme court in a dispute over the powers of the minister and the Nigerian Port Authority to deny other union port services as counsel to the appellant
- Making of court appearances,Preparing Court Processes, Drafting of legal documents of title (Deeds, Power of Attorney,),Drafting of various Agreements (MOUs, Agreement to sell, Mortgage
- Agreement, Contract for Sale), Preparing and drafting of legal advice for corporate and individual clients
- Making of research on various principles of law,Expert in formulating action plans to support legal proceeding, proof reading, successfully completed fifteen company registration,Investigated and prepared appeal cases to the supreme Court.
- Conducted legal research and facts investigation for case litigation.
- Prepared and organized evidence and exhibits to be utilized in court hearings and trials.
- Argued clearly, logically and persuasively in written and oral form.
- Negotiated resolutions of cases with defense attorneys and judges.
- Administered complex civil or criminal litigation in trial and appellate courts.
- Interpreted laws and regulations in non-complex terminology to educate individuals.
- Performed complex legal research to prepare for cases or arbitration.
- Advised clients on intricacies of law, fostering informed understanding of legal rights and obligations.
- Prepared persuasive legal memoranda, motions and briefs synthesizing facts, evidence and legal authorities.
- Collaborated with co-counsel and pro bono counsel to negotiate for trials.
Team Leader Legal Aid Council (internship)
Legal Aid Council of Nigeria, Edo State Nigeria
Nigeria
01.2012 - 09.2012
- Served in the office of the Honorable Attorney-General of Edo-State within the state ministry of justice
- Conducted extensive legal research and advised on government contracts,legislation and litigation involving the poor indigenes and the state
- Led the six member team as lead defense attorney in pro-bono cases,
- Making legal research Making of court appearances,Moving of motions in court,Preparing bail application,Visiting prisons and investigating legal cases and moving bail applications
- Secured dismissal of two Criminal Cases and Judgment in 1 case within a year.
Education
Master of Arts - Law
UNIVERSITY oF LAGOS
LAGOS-NIGERIAParalegal
College of Staten Island
Staten Island, NY04.2022
Bachelor of Arts - Law
WORLD EDUCATION SERVICES
New York, NY03.2021
Contract Law,Company Law,Trust,Tort,Evidence - Law
NIGERIAN LAW SCHOOL
ABUJA07.2011
Bachelor of laws: LL.B -
IGBINEDION UNIVERSITY
EDO01.2010
Skills
- TECHNICAL SKILLS
- Legal knowledge of business skills,Editing and proofreading,Customer Service,Typing skills
- Database management ,MSP, CCW, Outlook, Info Source and Sales Force,Word Excel, PowerPoint,
- Scanning,Filling,E-Filling, Mailing,Answering phones,Administrative skills and Customer service
- AREAS OF EXPERTISE
- Corporate and commercial transactions,litigation and Administrative Support,Legal Advisory and
- Support, Research &Analysis, Client Negotiation,Memoranda and Motions also Confidential
- Information Management
Affiliations
BAR ADMISSION: Nigeria Bar (January 2012); Eligible to sit for New York Bar (July 2023), Nigeria Bar Association, (2012-present);Nigeria Bar Association
section of Commercial Law (2015-present)
VOLUNTEERING: Pro bono Counsel,Legal Aid Counsel Of Nigeria
ACCREDITED MEMEBER:Corporate Affairs Commission Of Nigeria (2012-present)
CERTIFICATE OF ACHIEVEMENT: New York E-Z Pass Training Course
Education and Training
true
Timeline
Legal Intern ( Part Time)
Gregg & Associates P.C
01.2025 - Current
Customer Service Representative Team Lead
Enexia Specialty
04.2023 - Current
CUSTOMER SERVICE REPRESENTATIVE
NEW YORK E-Z PASS
11.2021 - 03.2023
PARALEGAL/SECRETARY
Callistus E. Uwakwe P.C Jamaica
01.2020 - 01.2021
ASSOCIATE
DOYIN AWOYALE & Co. SOLICITOR & ARBITRATORS
01.2017 - 01.2019
Associate (junior)
MIKE OZEKHOME (SENIOR ADVOCATE OF NIGERIA)
02.2012 - 12.2017
Team Leader Legal Aid Council (internship)
Legal Aid Council of Nigeria, Edo State Nigeria
01.2012 - 09.2012
Paralegal
College of Staten Island
Bachelor of Arts - Law
WORLD EDUCATION SERVICES
Bachelor of laws: LL.B -
IGBINEDION UNIVERSITY
Master of Arts - Law
UNIVERSITY oF LAGOS
Contract Law,Company Law,Trust,Tort,Evidence - Law
NIGERIAN LAW SCHOOL