Jennifer A. Clemmer
Jonesboro,Georgia
Summary
Organized Administrative Assistant experienced in assisting with daily office needs and managing general administrative activities. Expertise is sales, supervision and management, records and information management, inventory control, bookkeeping and data entry. Proven ability to work in fast paced environments, analyzing and resolving clients and organization issues, building rapport with teams and clients, and maintaining client relationships. Successful in coordinating and executing meetings, travel and special events.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Clayton County Board of Commissioners
Jonesboro, Georgia
10.2021 - Current
- Coordinated and provided administrative support for the Director and other Management staff including processing a variety of documentation associated with departmental/division operations within designated timeframes, per established procedures, and maintained confidentiality of departmental documentation and issues
- Relieved management staff of routine administrative tasks including screening telephone calls, mail, e-mail, and other communications and initiated appropriate actions and response
- Typed, prepared, proofread, and/or completed various forms including reports, correspondence, lists, logs, notices, schedules, calendars, attendance records, check requests, purchase orders, requisitions, budget documents, contracts, agreements, statistical reports, incident/accident reports, work order requests, agendas, minutes, motions, ordinances, resolutions, inventory records, charts, graphs, spreadsheets, and other documents
- Coordinated arrangements for various meetings including notifying participants of scheduled meetings, prepared meeting notices, agendas, and meeting packets; coordinated room reservations, set up refreshments, and equipment required for meetings; attended meetings; recorded and/or transcribed meeting minutes, distributed documentation and maintained records
- Maintained calendar/schedule of activities for the Director and other management staff including scheduling and confirming appointments, meetings, interviews, conferences, and training activities
- Updated the calendar on a regular basis and notified parties involved of changes
- Processed purchasing documentation, which included reviewing purchase requisitions and verifying availability of budgeted funds
- Notary public.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Directed customer communication to appropriate department personnel.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Coordinated catering services for various functions, including sales trainings and department meetings.
Customer Service Associate
Lowes
Fayetteville, Georgia
03.2018 - 10.2021
- Provided customer service, including identifying and resolving customer issues, assisting customers in locating products, greeting customers, answering phones, building relationships, and thanking customers for their business
- Identified and sold products based on customers’ needs, including credit cards, installations, add-on sales, explaining warranties, product features, and benefits
- Maintained merchandising standards, by performing zone recovery, stocking, down stocking, facing, or fronting products, maintaining signage, and housekeeping.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Followed policies and procedures to meet or exceed established performance requirements.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Educated customers on special pricing opportunities and company offerings.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
Administrative Assistant/Account Payables
AutoNation Toyota
Austin, Texas
03.2012 - 07.2017
- Provided Administrative Support to the Service Director and Service Managers
- Created word documents and spreadsheet documents for management
- Processed an average of 500 payable payments for other companies in a month’s time
- Prepared and maintained files, as needed
- Continued providing support to the cashier office and Service Business Development Center when needed.
Service Cashier-Administrator
Autonation Toyota
- Provided customers excellent customer service by procession payment for service work completed and the purchase of parts request
- Processed and reconciled an average of 200 repairs and parts invoices a day
- Responsible for reconciling daily intake receipts according to company policies.
- Handled customer complaints and concerns, escalating complex issues to direct supervisor for quick resolution.
- Answered phone calls to assist customers with questions and orders.
- Greeted customers promptly and responded to questions.
- Maintained work area and kept cash drawer organized.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Answered customers' questions and provided information on store procedures or policies.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Business Development Coordinator
AutoNation Toyota
- Provided customer excellent customer service by confirming service appointments, providing follow-up on “no-show” appointments to rebook service appointments, handling outbound customer service satisfaction calls, and scheduling due and overdue service reminders
- Answered customer calls on a high-volume multi-line phone system averaging 200 calls a day
- Responsible for entering and filing 700 Auto Service Repairs invoices every month
- Prepared shipment for both FedEx and UPS when needed
Education
Associate Degree of Arts - History
Austin Community College
01.2016
Bachelor’s Degree - Accounting
Southern New Hampshire University
Diploma - Paralegal Studies
Kennesaw State University
Skills
- Report Analysis
- Transporting Files
- Records Management Systems
- 10-Key Proficiency
- Sensitive Material Handling
- Excel Spreadsheets
- Inventory Systems
- Document Retrieval
- Detailed Meeting Minutes
- Mail Management
- Technologically Savvy
- Accounting Skills
- Meeting Planning
- Business Writing
- Recordkeeping and Bookkeeping
- Memo Preparation
- Cash Deposit Preparation
- Account Balancing Reconciliation
- Types 55 WPM
- Data Entry Documentation
- Timeline Planning and Management
- Schedule Management
- Document and File Management
- Appointment Coordination
- Multitasking and Time Management
- Multi-Line Telephone Systems
- Microsoft Office Suite
- Ease with Computers and Technology
- Verbal and Written Communication
- Database and Client Management Systems
- Judgment and Decision Making
- Professional and Courteous
- Task Prioritization
- Proposal Writing
- Office Equipment Operation
- Research and Analytical Skills
Timeline
Administrative Assistant
Clayton County Board of Commissioners
10.2021 - Current
Customer Service Associate
Lowes
03.2018 - 10.2021
Administrative Assistant/Account Payables
AutoNation Toyota
03.2012 - 07.2017
Service Cashier-Administrator
Autonation Toyota
Business Development Coordinator
AutoNation Toyota
Associate Degree of Arts - History
Austin Community College
Bachelor’s Degree - Accounting
Southern New Hampshire University
Diploma - Paralegal Studies
Kennesaw State University
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