Jennifer A. Ford
Houston,Tx
Summary
Energetic customer advocate with top-notch relationship-building, sales and money-handling abilities. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Associate Banker
Wells Fargo
08.2023 - Current
- Opened, closed, and updated accounts for customers.
- Handled various accounting transactions.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Educated customers on features and benefits of banking products and services.
- Educated customers on online banking and mobile banking applications.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
Executive Assistant/Lead CSR
Allstate Insurance Company
07.2019 - 08.2023
- Facilitate effective communication by promptly responding to an average of 90+ calls and 15+ emails per day
- Review and modify current customer policy documents, billing and fulfill endorsement request
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Process an average of 10 expense reports, including expenses and employee status updates and sales
- Manage the executive’s calendar by scheduling and coordinating over 10 meetings and appointment weekly while ensuring efficient time management
- Successfully assisted with managing 7-12 staff members at any giving time by assigning tasks, preparing for training sessions, and ensuring the customers standards are met
- Formally trained new hires on the computer system, endorsements, company standards and customer service expectation
- Coordinated with outside vendors to set up 5+ events per year in order to market the agency.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Assistant Manager/Shift Leader
Avalanche Food Group
05.2018 - 12.2022
- Provided daily team training with the front house staff to review shift performance
- Resolved customer complaints and issues and elevating the customer satisfaction rate
- Initiate revenue growth by employing effective upselling strategies and successfully introducing operational improvements, contributing significantly to the business’s financial success
- Assisted with recruiting and the hiring process for new employees
Bartender
Twin
02.2016 - 05.2018
- Gained experience managing time and effectively multi-tasking while waiting customers
- Operated POS for 9 hours a day for 40 hour a week
- Timely serve more than 100 drinks each night, demonstrating knowledge of over 45 recipes
- Jennifer A.Fo rd
Education
E XPERIENCE - Psychology
University of Houston, N Ben Wilson St
Psychology
Lone Star Community College
University Park, Houston, TX2020
Skills
- Data Entry & Documentation
- Digital Marketing
- Software Expertise
- Recruitment
- Administrative Expert
- Search Engine Optimization
- POS
- Opening Accounts
- Customer Outreach
- Consumer Banking
Timeline
Associate Banker
Wells Fargo
08.2023 - Current
Executive Assistant/Lead CSR
Allstate Insurance Company
07.2019 - 08.2023
Assistant Manager/Shift Leader
Avalanche Food Group
05.2018 - 12.2022
Bartender
Twin
02.2016 - 05.2018
E XPERIENCE - Psychology
University of Houston, N Ben Wilson St
Psychology
Lone Star Community College
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