- I enjoy cooking for friends and family gatherings
- Drawing and Painting
JENNIFER A HALL
Missoula,MT
Summary
Goal-oriented receptionist adept in identification and implementation of process improvements, including administrative workflow coordination and procedure documentation. Offering key strengths in time management and communications across all level of personnel, management and clientele.
Overview
23
23
years of professional experience
Work History
Senior P.C.C
Women's Care and Family Wellness
Missoula, MT
06.2023 - Current
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities due to healthcare concerns.
- Took copayments and compiled daily financial records.
- Assisted patients in filling out all healthcare forms and check-in/out, payment paperwork.
- Balanced deposits and credit card payments each day.
- Used Epic to schedule appointments.
- Resolved scheduling problems, improved operations and provided exceptional client support.
- Handled 60 calls per day to address customer inquiries and concerns.
Montana Spine and Pain
Providence Health & Services
Missoula, MT
08.2020 - 05.2023
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities to prevent further disability.
- Took copayments and compiled daily financial records.
- Assisted patients in filling out check-in and payment paperwork.
- Balanced deposits and credit card payments each work day. Epic EHR system to schedule appointments.
- Resolved scheduling problems, improved operations and provided exceptional client support.
- Handled 55 plus calls per work day to address customer inquiries and concerns.
Office Clerk
Missoula Textiles
Missoula, MT
07.2018 - 08.2020
- Reviewed incoming correspondence and determined the action required and its priority
- Provided clerical support to company employees, including copying, invoicing, faxing and file management
- Answered telephone inquiries from clients, vendors and the public
- Processed accounts receivable
- Answered and managed incoming and outgoing calls while recording accurate messages
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Partnership Health Center
Missoula County
Missoula, MT
06.2015 - 11.2017
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Assistant Manager
Payless ShoeSource Inc.
Missoula, MT
10.2014 - 06.2015
- Interacted with customers to determine needs and offer product or service solutions
- Built relationships with customers to increase likelihood of repeat business
- Answered customer telephone calls promptly and in an appropriate manner
- Completed all daily tasks and special assignments with an efficient and quality-driven approach
- Mentored new sales associates to contribute to the store's positive culture
Self Employed Hairstylist
Self-Employed
Springfield/Eugene, OR
05.2002 - 06.2014
- Provided customers with beauty and barber services
- Building and maintaining good customer relationships and consulting to ensure their needs are understood and achieved
- Maintained appointment schedules, money transactions in the form of cash, check, or credit card, as well as tax reporting
- Engaged in customer relations and promoted a positive work environment
- Maintained state license and continued education requirements, as well as manage state inspections and compliance according to state laws
Education
H.R PROGRAM
MYSTUDY.COM
08-2024
Certified Barber Stylist - Barber Stylist
Big Sky Barber College
Missoula, MT06.1993
High School Diploma -
Sentinel High School
Missoula, MT1988
Skills
- Customer service
- Microsoft applications
- Data entry
- Verbal and written communication
- Teamwork and collaboration
- Time management
Interests
Timeline
Senior P.C.C
Women's Care and Family Wellness
06.2023 - Current
Montana Spine and Pain
Providence Health & Services
08.2020 - 05.2023
Office Clerk
Missoula Textiles
07.2018 - 08.2020
Partnership Health Center
Missoula County
06.2015 - 11.2017
Assistant Manager
Payless ShoeSource Inc.
10.2014 - 06.2015
Self Employed Hairstylist
Self-Employed
05.2002 - 06.2014
High School Diploma -
Sentinel High School
H.R PROGRAM
MYSTUDY.COM
Certified Barber Stylist - Barber Stylist
Big Sky Barber College
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