Jennifer Joyce
King Of Prussia,PA
Summary
Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Case Manager/ Director of Social Services
Rehab At Shannondell
Audubon, PA
11.2019 - Current
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Collaborated with other service providers to ensure continuity of care for clients.
- Participated in interdisciplinary team meetings to discuss treatment options.
- Maintained accurate case records and documentation according to agency guidelines.
- Collaborated with healthcare providers, lawyers, employers and other stakeholders involved in a client's case.
- Monitored client progress through regular follow-up contacts.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Compiled reports on cases and submitted them to supervisors as required.
- Reviewed treatment plans against individual goals and healthcare standards.
- Transitioned clients to different providers based on progress or needs.
- Provided case management services, including intake, assessment, advocacy, referral, and monitoring of families.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Maintained up-to-date case records with case activity status.
- Managed caseloads effectively, ensuring timely documentation and reporting.
- Monitored client progress through regular follow-ups and case reviews.
- Negotiated with insurance companies and other payers to secure coverage for client services.
- Facilitated regular meetings with staff members to discuss progress, challenges, successes and new initiatives.
- Collaborated with other departments within the organization to coordinate efforts towards achieving common goals.
- Supervised a team of social workers, counselors and other professionals providing direct services to clients.
- Fostered mutually beneficial working relationships with other social service organizations in community with emphasis on sharing best practices.
- Managed resident admissions and discharge and referrals to other facilities, home health agencies and hospice based on resident and family needs, preferences and resources.
Assistant Director of Nursing
Rehab Associates
Audubon, PA
09.2017 - 11.2019
- Collaborated with multidisciplinary teams to develop best practices for patient care delivery.
- Monitored adherence to Skilled Nursing Facility policies, procedures, protocols, and accreditation standards.
- Evaluated new technologies and equipment used in the Nursing Department.
- Conducted performance evaluations for all nursing personnel.
- Implemented infection control measures according to established protocols.
- Investigated incidents reported by staff members or patients and families.
- Coordinated the planning, implementation, evaluation, and documentation of nursing care plans.
- Oversaw daily operations within the department including scheduling shifts and approving time off requests.
- Ensured proper orientation of new hires as well as ongoing training for existing staff members.
- Assessed staffing needs based on patient census and acuity levels.
- Responded promptly to inquiries from physicians, families, staff members, and other healthcare professionals.
- Provided leadership support during times of crisis or emergency situations.
Registered Nurse, Skilled Nursing Facility
Rehab At Shannondell
Audubon, PA
07.2012 - 03.2017
- Evaluated effectiveness of interventions through ongoing assessment of patient responses.
- Demonstrated knowledge of current trends in nursing practices by attending continuing education classes or seminars.
- Utilized critical thinking skills to assess clinical situations quickly and accurately.
- Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.
- Assessed, planned, implemented and evaluated nursing care for assigned patients.
- Instructed patients on proper self-care techniques at home following discharge from the hospital.
- Demonstrated ability to work independently as well as collaboratively within a team environment.
- Provided emotional support and comfort to families during difficult times.
- Documented patient progress notes accurately and efficiently in the electronic medical record system.
- Monitored vital signs, administered injections, and provided assistance with medical procedures.
- Assisted physicians during examinations.
- Counseled patients regarding medication side effects or lifestyle changes necessary for improved health outcomes.
- Performed triage assessments of walk-in patients in a clinic setting.
- Maintained a safe environment for all patients by adhering to infection control policies and procedures.
- Administered medications and treatments, monitoring patients for reactions and side effects.
- Maintained thorough, accurate and confidential documentation in electronic medical records.
- Trained and mentored new RNs on best practices, SNF policies and standards of care.
- Monitored and managed various treatment and care interventions.
Education
Associate of Science - Nursing
Montgomery County Community College
Blue Bell05-2011
Bachelor of Science - Kinesiology
Penn State University
Berks05-2008
Skills
- Discharge Planning
- Care Coordination
- Referral Coordination
- Records Management
- Case Management
- Patient support
- Utilization review
- Annual Case Reviews
- Interdisciplinary Collaboration
- Progress Evaluations
- Email and Telephone Etiquette
Certification
- Licensed Registered Nurse
Timeline
Case Manager/ Director of Social Services
Rehab At Shannondell
11.2019 - Current
Assistant Director of Nursing
Rehab Associates
09.2017 - 11.2019
Registered Nurse, Skilled Nursing Facility
Rehab At Shannondell
07.2012 - 03.2017
Associate of Science - Nursing
Montgomery County Community College
Bachelor of Science - Kinesiology
Penn State University
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