JENNIFER A. MARKELL
Rochester,NH
Summary
Human Resources (HR) professional motivated by challenge and opportunity; results-driven and customer-focused. Creative thinker with the ability to align the needs of employees with the goals and mission of the organization. Passionate about fostering a positive and inclusive work environment. Comprehensive knowledge of HR processes and functions to include: customer service, retention and recruitment, benefits administration, leave programs, records management, and policy interpretation and implementation.
Overview
15
15
years of professional experience
Work History
Human Resources Technician
Department Of Health And Human Services (DHHS)
Concord, NH
01.2022 - Current
- Determine eligibility and monitor all HR and payroll processes related to Family and Medical Leave Act (FMLA), Workers' Compensation (WC), Income Protection (IP), Supplemental Sick Leave (SSL), and other leave programs and benefits.
- Coordinate enrollment of employee benefits to include: health, dental, FSA/HSA, life, and other voluntary insurances.
- Provide one-on-one reviews with employees to assess benefit and leave program eligibility.
- Ensure HR actions are processed within the existing Collective Bargaining Agreement (CBA) guidelines and align with State laws and regulations.
- Serve as a point of contact during the open enrollment season and process all incoming open enrollment changes within deadline requirements.
- Liaise between management and employees to deliver conflict resolution, alleviate problems, and interpret possible solutions.
- Provide troubleshooting and technical assistance within Human Resources Information Systems (HRIS).
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity.
- Liaised between multiple business divisions to improve communications.
- Coordinated new hire orientations and managed new hire paperwork to include benefit enrollment and payroll action items.
Personnel Services Specialist
NEW HAMPSHIRE ARMY NATIONAL GUARD
Concord, NH
10.2019 - 01.2022
- Demonstrated a thorough understanding and implementation of appropriate laws, rules, and regulations pertaining to personnel transactions.
- Researched critical personnel challenges and recommended alternative solutions by demonstrating conflict management skills.
- Migrated legacy HRIS system to new technology to minimize business impacts.
- Liaised between multiple business divisions to improve communications.
- Collaborated with legal and compliance teams to review paperwork and obtain feedback to process sensitive personnel actions.
- Applied human resources management system software to prepare and maintain employment records related to events such as hiring, termination, transfers, and promotions.
- Managed administrative functions and general tasks in support of the Personnel Services Director.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Reviewed and screened applicant resumes to identify qualified candidates.
Human Resources Generalist
NEW HAMPSHIRE ARMY NATIONAL GUARD
Concord, NH
09.2012 - 10.2019
- Demonstrated quality assurance and oversight of data and personnel action requests submitted by staff and reporting departments.
- Prepared and implemented training to personnel to ensure quality service and accurate data processing.
- Executed thorough search of regulations and directives in order determine eligibility, suitability and appropriate approval authority for personnel actions.
- Prepared and maintained employment records related to events such as hiring, termination, leave, transfers, and promotions.
- Reviewed cyclic reports to assess systems performance.
- Responsible for the administration of voluntary and involuntary separation actions and the timely and accurate retirement actions.
- Accepted, amended, or rejected work presented by subordinates.
Human Resources Specialist
NEW HAMPSHIRE ARMY NATIONAL GUARD
Concord, NH
09.2009 - 09.2012
- Organized and prioritized work, draft correspondence, and maintained personnel records.
- Prepared and reviewed military personnel actions to include annual personnel performance evaluation reports.
- Prepared, reviewed, implemented and disseminated policies.
- Delivered excellent customer service to personnel while covering topics such as: employee orientations, benefits, payroll, separations, and promotions.
- Subject matter expert in military retirement services and benefits.
- Maintained the Retirement Accounting and Management System in accordance with HR systems guidelines and regulations.
Education
Bachelor of Science - Human Resources Administration
Granite State College
Concord, NH08.2023
Associate of Science - Management
Manchester Community College
05.2017
Skills
- Hiring/Staffing
- Process Improvement
- Risk Management
- Project Management
- Leadership
- Employee Relations
- Data Analysis
- Annual Performance Evaluations
- Administrative Skills
- Records Management
- Training Development and Mentorship
- Microsoft Office Proficiency
- Payroll
- Benefits
Military Service
Army National Guard: 06/2001 - 01/2022
Timeline
Human Resources Technician
Department Of Health And Human Services (DHHS)
01.2022 - Current
Personnel Services Specialist
NEW HAMPSHIRE ARMY NATIONAL GUARD
10.2019 - 01.2022
Human Resources Generalist
NEW HAMPSHIRE ARMY NATIONAL GUARD
09.2012 - 10.2019
Human Resources Specialist
NEW HAMPSHIRE ARMY NATIONAL GUARD
09.2009 - 09.2012
Bachelor of Science - Human Resources Administration
Granite State College
Associate of Science - Management
Manchester Community College
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