Jennifer A. Montoya
Grand Junction,CO
Summary
Dedicated and dependable employee with strengths in customer service, time management, and organization. Excellent verbal and written skills with strong background in developing and maintaining positive relationships and exceeding goals. Considered hardworking, ethical and detail-oriented. Seeking full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
27
27
years of professional experience
Work History
Laundry Supervsior
Veterans Health Administration
2121 North Ave., Grand Junction, CO 81501
09.2023 - 05.2024
- Developed comprehensive training program for new hires, resulting in faster integration into the team.
- Analyzed daily workload requirements and adjusted staffing levels accordingly leading to maximized efficiency.
- Ensured all employees adhered strictly to company policies regarding health, safety and hygiene standards within the workplace.
- Increased team productivity through effective delegation and supervision of tasks.
- Supervised a $1 million dollar contract for external laundry services .
- Boosted employee morale by fostering a positive work environment conducive to open communication and teamwork.
- Enhanced customer satisfaction by consistently delivering clean and well-folded linens on time.
- Implemented inventory management system to ensure adequate supply of cleaning materials and equipment.
- Maintained linen inventory and purchased replacement linens.
- Mentored new employees in proper laundry procedures, leading to increased overall performance levels.
- Coordinated efficient pick-up and delivery services improving overall customer experience.
- Addressed customer concerns promptly, ensuring high levels of client satisfaction and repeat business.
- Collaborated with housekeeping team to coordinate linen supply for guest rooms and public areas.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Maintained required records of work hours, budgets and payrolls.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Completed all duties as a laundry supervisor while providing support as a laundry operator.
Housekeeping Aid
Veteran's Health Administration
Grand Junction, CO
01.2023 - 05.2024
- Cleaned floors by sweeping, dusting, damp or wet mopping and disinfecting.
- Cleaned all high touch surfaces following SOP guidelines with proper wait times to assure proper disinfecting.
- Performed floor maintenance ( scrubbing, stripping, sealing, waxing and polishing floors).
- Cleaned walls, door frames, baseboards, pictures and all wall hangings.
- High and low dusting.
- Vacuumed carpets while also maintaining carpet life by cleaning carpets with machines to shampoo and extract soiled content from carpets.
- Emptied trash throughout hospital and transported medical refuse to appropriate collection areas while maintaining proper PPE.
- Cleaned restrooms ensuring they are disinfected and meet acceptable standards.
- Restocked paper towels, soaps, sanitizers and etcetera as needed.
- Cleaned surgical suites, ICU rooms, pre-op rooms, hospital rooms, ER, offices and community areas while meeting SOP standards for cleanliness and disinfecting practices.
- Used proper SOP guidelines to protect oneself and patients by using proper PPE to prevent cross contamination from infectious diseases.
- Followed SOP guidelines for soiled towels and floor mops to prevent spread of infectious diseases.
- Collected and removed bio-hazard from hospital and transported it to bio-shed. Labeled and prepared containers for removal.
- Collected, compacted, and bailed cardboard as needed.
- Reported equipment malfunctions\ breakdowns to my supervisor.
- Ordered and stocked supplies to avoid shortages and excess for cleaning emergencies on behalf of patients with speed, ease and confidentiality.
- Maintained standard procedures for cleaning and developed new methods, to increase efficiency.
- Participated in required and optional safety training events to gain innovative edge in the industry and maintain the highest quality of safety standards.
Laundry Operator
Veterans Health Administration
Grand Junction, CO
04.2023 - 09.2023
- Identify shortages in resources and create purchase quotes as needed for management.
- Trained new people on operations.
- Collected soiled laundry to be transported to the laundry facility.
- Deliver clean resources to different ward areas of the hospital.
- Ability to determine how many personnel are needed depending on location and task.
- Turn pumps and water on and off while marking status and regulation of chemicals being used.
- Clean vents to dryers while maintaining proper maintenance.
- Putting work orders in place when machines become inoperative beyond scope of regular troubleshooting.
- Operating industrial (3-pocket )grade washers and dryers.
- Operating industrial (2-pocket )grade washers.
- Operating multi-type dryers.
- Replace ribbons on iron folder.
- Maintain Industrial machines regular servicing.
- Minding weights and measures of laundry distributed to machines based on their ability and capacity.
- Folded linens with industrial ironer/folder/stacker.
- Folded and stored linens, clothing, towels, blankets, scrubs, uniforms and other various textiles in designated areas following specific folding protocols.
- Operated hydraulic laundry-lift (3 way rail system and 2 way rail system) to transport laundry to various areas of the facility.
- Weigh and keep logs of incoming laundry.
- Sorted laundry with proper PPE per SOP protocol for biohazard.
- Washed laundry to specific needs depending on soil levels and requirements per SOP.
- Took inventory of discarded laundry based on serviceability per SOP.
- Help distribute laundry if necessary in various parts of the hospital while providing excellent customer service.
Housekeeping Aid
Veterans Health Administration
Grand Junction, CO
04.2022 - 09.2022
- Operated industrial grade washers and dryers.
- Folded linens with industrial grade folding machine.
- Folded and stored linens, clothing, towels, and uniforms in designated areas.
- Operated hydraulic laundry-lift to transport laundry to various areas of the facility.
- Collected soiled laundry to be transported to the laundry facility.
- Sorted laundry with proper PPE per SOP protocol for biohazard.
- Helped distribute laundry if necessary.
- Cleaned floors by sweeping, dusting, damp or wet mopping and disinfecting.
- Cleaned all high touch surfaces following SOP guidelines with proper wait times to assure proper disinfecting.
- Performed floor maintenance ( scrubbing, stripping, sealing, waxing and polishing floors).
- Cleaned walls, door frames, baseboards, pictures and all wall hangings.
- High and low dusting.
- Vacuumed carpets while also maintaining the carpet life by cleaning the carpets with machines to shampoo and extract soiled content from the carpets.
- Emptied trash throughout the hospital and transported medical refuse to appropriate collection areas while maintaining proper PPE.
- Cleaned restrooms ensuring they are disinfected and meet acceptable standards.
- Restocked paper towels, soaps, sanitizers and etcetera as needed.
- Cleaned ICU rooms, pre-op rooms and hospital rooms to meet SOP standards for cleanliness and disinfecting practices.
- Used proper SOP guidelines to protect oneself and patients by using proper PPE to prevent cross contamination from infectious diseases.
- Followed SOP guidelines for soiled towels and floor mops to prevent spread of infectious diseases.
- Collected and removed bio-hazard from hospital and transported it to the bio-shed. Labeled and prepared containers for removal.
- Collected, compacted, and bailed cardboard as needed.
- Reported equipment malfunctions or breakdowns to my supervisor .
- Ordered and stocked supplies to avoid shortages and excess inventory.
- Responded to cleaning emergencies on behalf of patients with speed, ease and confidentiality.
- Maintained standard procedures for cleaning and developed new methods, to increase efficiency.
- Participated in required and optional safety training events to gain an innovative edge in the industry and maintain the highest quality of safety standards.
Computer Analyst
U.S. Army
United States
04.1997 - 01.2001
- Kept computers updated with current patches to maintain system security.
- Updated, installed and configured hardware, software and drivers to maximize system functionality.
- Troubleshot and resolved issues with customer PCs and laptops.
- Checked cables, operating systems and software as part of new system configuration.
- Reduced errors and damaging user behaviors through effective user training.
- Pulled, terminated and tested network cabling.
- Monitored and responded to helpdesk tickets, phone calls and in-person requests for technical support.
- Installed new hardware, software versions and patches on networked systems.
- Consulted with management to ensure agreement on system principles.
- Troubleshot program and system malfunctions to restore normal functioning.
- Tested, maintained and monitored computer programs and systems, including coordinating installation of computer programs and systems.
- Developed and programmed client and server applications.
- Enhanced functionality by installing new systems and updating existing platforms.
- Improved usability with incorporation of useful application packages and features.
- Expanded and modified system to serve new purposes and improve workflow.
- Supported users with technical troubleshooting and software updates.
- Maintained and secured usernames and passwords for incoming and outgoing personnel.
Education
Master of Science - Information Technology
Park University
Fort Bliss, TX05-2006
Master of Science - 60+ Hours of Education
El Paso Community College
El Paso, TX74B Computer Analyst Training - 74B Computer Analyst Training
Advanced Individual Training
Fort Gordon, GA10-1997
Skills
- Punctual and hardworking
- Time management
- Customer Service
- Safety standards and protocols
- Organizational skills
- Teamwork and collaboration
- Works well independently
- Detail-oriented
- Cleaning and sanitizing
- Sanitation procedures
- Infection control
- Cross-contamination prevention
- Chemical handling
Timeline
Laundry Supervsior
Veterans Health Administration
09.2023 - 05.2024
Laundry Operator
Veterans Health Administration
04.2023 - 09.2023
Housekeeping Aid
Veteran's Health Administration
01.2023 - 05.2024
Housekeeping Aid
Veterans Health Administration
04.2022 - 09.2022
Computer Analyst
U.S. Army
04.1997 - 01.2001
Master of Science - Information Technology
Park University
Master of Science - 60+ Hours of Education
El Paso Community College
74B Computer Analyst Training - 74B Computer Analyst Training
Advanced Individual Training