JENNIFER A. RICHARD
Norwalk
Summary
Highly focused and motivated office administrator with over five years of experience managing office operations, vendors and supplies. Skilled in Microsoft Office, QuickBooks, Orcale, and EDI systems. increased office efficiency by 25% and reduced costs by 15%. Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Overview
22
22
years of professional experience
Work History
Certified Caregiver
CERTIFIED CARE GIVER, Allied Community Resources
05.2021 - Current
Office Construction Manager
CleanTech Plaza
07.2022 - 01.2023
- Managed and assisted in timely communications with all office staff
- Executed and logged expense reports in Excel spreadsheets
- Managed and ordered all office supplies for the office to run smoothly
- Managed procurement of supplies and tracked spending and reports
- Managed all vendors for the Office Building
- Compared pricing for the reconstruction of the office floors
- Managed workers daily for the reconstruction of the office building
- Managed vendors in QuickBooks
- Entered vendor invoices into QuickBooks
- Interviewed new office/construction staff
- Maintained all required paperwork for new hires.
Office Administration
Dooney & Bourke
02.2018 - 03.2021
- The Management of overseeing all office supplies
- Overseed the function and organization of the office breakroom and kitchen
- Scanned Documents
- Weekly Communication with vendors on tracking information and shipment inquiries
- Relieved receptionist on the switchboard for lunch breaks etc
- Daily bank deposits
- Proofreading sales orders
- Entered purchase orders into Oracle.
Office Administrator/Customer Service
J&E Install
05.2017 - 02.2018
- Daily follow-ups with Home Depot expediters
- Coordinated customer's schedule with installers
- Coordinated installer's weekly jobs
- Provided customer service and answered customers' inquiries
- All other administrative duties.
Receptionist/Office Assistant
Tri Tech Mechanical LLC
11.2015 - 05.2017
- Provided quality customer service and answered customers' inquiries
- I communicated with technicians and other departments via email, text, and phone - Scheduled and dispatched all service appointments and conducted follow-up calls
- Managed customer concerns and worked to resolve them efficiently and effectively
- Managed invoices and utilized QuickBooks
- Facilitated new business opportunities by assisting with intake and creating proposals
- Processed paperwork from service technicians and payments from the customers and accommodated all customerneeds
- Other assigned duties as directed by Management.
Sales Service Representative
Discount Power Inc
03.2012 - 04.2015
- Reported to the VP Of Sales & Marketing, responsible for processing large Commercial accounts, signing up
- Brokers to sell Discount Power, and tracking sales and Marketing Programs
- Critical to the organization's overall financial performance
- The Position supported the top line effectively and efficiently, enrolling Brokers and executing the paperwork for all commercial fixed-rate agreements
- Supported the Company's essential point by maintaining an accurate and effective Broker CommissionHierarchy.
- Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
- Troubleshot sales and service operations to increase profitability and bring positive organizational change.
Customer Service Representative
Discount Power Inc
01.2010 - 03.2012
- Maintained a professional, cordial, and customer-friendly attitude always
- Established new Customer Service Policies and Procedures
- Knowledge of all available pricing enabled me to assist Customers with enrollment effectively
- Answered telephone inquiries from Customers
- Trained New Employees
- Ran and analyzed daily reports, filing, and data management
- Resolved Customer complaints, often avoiding escalation to Management
- Assisted with all other administrative duties.
Office Administrator
IBID Construction
06.2001 - 12.2010
- Updated job summaries daily
- Maintain customer satisfaction
- Coordinate customer schedules with installers
- Coordinate the installer's weekly schedule
- Daily follow-ups with Home Depot expediters.
Education
NORWALK COMMUNITY COLLEGE
NORWALK, CTSkills
- Proficient in Microsoft Office: Able to prioritize effectively, multi-task, and achieve objectives promptly
- Knowledge of QuickBooks
- Knowledge of EDI Systems ESG and EC Info
- Proficient in Oracle
- Familiar with FedEx and UPS online
- Patient and Caregiver Education
- Supporting Daily Living Needs
- Companionship and Emotional Support
- Client Documentation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You only have to do a few things right in your life so long as you don’t do too many things wrong.
Warren Buffett
Timeline
Office Construction Manager
CleanTech Plaza
07.2022 - 01.2023
Certified Caregiver
CERTIFIED CARE GIVER, Allied Community Resources
05.2021 - Current
Office Administration
Dooney & Bourke
02.2018 - 03.2021
Office Administrator/Customer Service
J&E Install
05.2017 - 02.2018
Receptionist/Office Assistant
Tri Tech Mechanical LLC
11.2015 - 05.2017
Sales Service Representative
Discount Power Inc
03.2012 - 04.2015
Customer Service Representative
Discount Power Inc
01.2010 - 03.2012
Office Administrator
IBID Construction
06.2001 - 12.2010
NORWALK COMMUNITY COLLEGE
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