Jennifer Alicia Mendez
San Jose,CA
Summary
Motivated Service Worker with exceptional social skills, communication abilities, and customer service background. Dedicated to following health and safety guidelines; handling food items properly. Pursues every opportunity to support team members and proactively address issues. Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming safe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings. Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using Microsoft Office and Appointment Scheduling softwares to manage over 1,500 patients weekly. Organized and accurate in managing patient flow.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cashier
Barista, SSP America
05.2019 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Fast pace job , excellent customer service always positive.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Food Prep Cook
Crestwood Behavioral Health
08.2022 - 12.2022
- Prepare and cook breakfast, lunch and dinner for 125+
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Coordinated food preparation and timed completion to allow prompt serving of tasty, plentiful and nutritious food at correct temperature to valued customers.
Medical Front Office
Ramblc Pediatrics
03.2013 - 07.2018
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Completed clerical duties and tasks for clinic administration.
- Processed medical insurance claims and payments.
- Helped patients complete necessary medical forms and documentation.
- Organized paperwork such as charts and reports for office and patient needs.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Answered phone calls and messages for 9 -physician Ramblc pediatrics medical facility, scheduling appointments, and handling patient inquiries.
- Assisted with medical coding and billing tasks.
- Managed office bookkeeping with insurance billing and patient payments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Education
GED -
James Lick High School
San Jose, CA06.2004
Skills
- Cleaning and Sanitizing
- Shipment Procedures
- Billing and Payment Processing
- POS Systems
- Co-Payment Collection
- Petty Cash Management
- Call Transfers
- Office Supplies and Inventory
- Typing and Filing
- Front Desk Operations
- Payment Scheduling and Collection
- Insurance Verification
Additional Information
- Authorized to work in the US for any employer
- willing to learn anything new
- always willing to upskill knowledge of customer services talents
- work with a great sense of urgency
- Volunteerism at Second harvest food bank with my church
- receiving and organizing donations
- pick up and dropping off food deliveries
Languages
English
Native or Bilingual
Spanish
Limited Working
Certification
- Certified food handler, SSP America - November 2019-November 2024
Timeline
Food Prep Cook
Crestwood Behavioral Health
08.2022 - 12.2022
Cashier
Barista, SSP America
05.2019 - Current
Medical Front Office
Ramblc Pediatrics
03.2013 - 07.2018
GED -
James Lick High School
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