Summary
Overview
Work History
Education
Skills
Timeline
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Jenniferann Cox

Pickens,SC

Summary

Dynamic Shift Leader at Arby's Restaurant with a proven track record in team leadership and customer service excellence. Skilled in cash handling and conflict resolution, I enhanced operational efficiency and improved customer satisfaction. Committed to staff training and development, fostering a motivated team environment that drives success.

Diligent [Desired Position] with proven track record in managing team operations and ensuring smooth workflow. Successfully led teams in meeting objectives while maintaining high standards of quality and efficiency. Demonstrated leadership and problem-solving skills in dynamic environments.

Professional leader in team management and operational coordination. Effective at driving team performance and ensuring adherence to company policies. Known for fostering collaboration and delivering consistent results. Skilled in conflict resolution and time management.

Experienced with team supervision, operational efficiency, and staff training. Utilizes strong leadership to maintain productivity and morale. Track record of implementing effective processes and adapting to changing needs.

Overview

6
6
years of professional experience

Work History

Shift Leader

Arbys Resturant
05.2023 - 08.2023
  • Supervised team members during shifts, ensuring efficient service and adherence to company standards.
  • Trained new employees on operational procedures and customer service protocols.
  • Monitored inventory levels, coordinating with suppliers to maintain stock availability.
  • Assisted in resolving customer complaints, enhancing overall dining experience.

Assistant Manager

Dollar General Store
08.2017 - 03.2023
  • Coordinated team schedules to optimize store operations and enhance customer service.
  • Streamlined inventory management processes, reducing stock discrepancies and improving accuracy.
  • Led training sessions for new staff, fostering a culture of compliance with company policies and procedures.
  • Developed promotional displays, increasing product visibility and driving sales initiatives effectively.
  • Analyzed sales data to identify trends, informing strategic decisions for product placement and pricing strategies.
  • Implemented safety protocols, ensuring a secure shopping environment for customers and employees alike.
  • Mentored junior staff members, enhancing team performance through skill development and support initiatives.
  • Collaborated with upper management on operational improvements, contributing to overall efficiency and profitability goals.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Medication Technician

Ealsey Place
08.2017 - 04.2022
  • Administered medications accurately, ensuring compliance with safety protocols and patient needs.
  • Monitored patient responses to medications, documenting observations for healthcare team review.
  • Assisted in training new staff on medication administration procedures and safety guidelines.
  • Collaborated with nursing staff to update medication records and address discrepancies promptly.
  • Implemented process improvements for medication distribution, enhancing overall efficiency of operations.
  • Led initiatives to streamline inventory management of medications, reducing waste and improving accessibility.
  • Mentored junior technicians in best practices for medication handling and patient communication skills.
  • Conducted regular audits of medication storage areas, ensuring adherence to regulatory standards and policies.
  • Monitored medication storage area to maintain medication security and control.
  • Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
  • Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
  • Balanced the needs of multiple patients simultaneously while maintaining accuracy in medication preparation and distribution, contributing to overall patient satisfaction.
  • Reviewed patient progress to document effects of any prescribed medication.
  • Reordered medication to maintain adequate supply.
  • Expedited the medication pass process without compromising accuracy through effective time management techniques.
  • Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
  • Reduced medication errors by implementing a double-check system before administering medications to patients.
  • Counted and recorded medication inventory routinely to maintain medication security and control.
  • Reviewed medication orders for accuracy and completeness before administering medication.
  • Monitored patient responses to medication to report adverse reactions quickly.
  • Improved medication administration accuracy by meticulously following physician orders and verifying patient information.
  • Supported patients'' adherence to treatment plans by providing clear instructions, answering questions, and addressing concerns.
  • Administered psychotropic medications and anxiety education to patients to provide mental health care.
  • Assisted in training new Medication Technicians on best practices and company policies, fostering a culture of continuous learning.
  • Promoted a supportive environment for patients experiencing side effects or difficulties with medications, offering empathy and guidance where appropriate.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Ensured proper disposal of expired or unused medications according to state regulations and facility procedures, maintaining a safe work environment.
  • Maintained thorough electronic records of all administered medications, adhering to HIPAA regulations and facility guidelines.

Education

High School Diploma -

Pickens High Schoool
Pickens, SC

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Customer service focus
  • Flexible schedule
  • Team motivation
  • Strong verbal and written communication
  • Training assistance
  • Creative problem solving
  • Customer service management
  • Team collaboration and leadership
  • Team supervision
  • Conflict resolution
  • Staff education and training
  • Staff supervision
  • Staff training and development
  • Goal setting and tracking
  • Motivational leadership
  • POS system operation
  • Safety processes and procedures
  • Assigning work
  • Inventory counts
  • Complaint resolution
  • Sales and upselling
  • Shift paperwork completion
  • Issue resolution
  • Role modeling
  • Daily workflows
  • Staff development
  • Policy enforcement

Timeline

Shift Leader

Arbys Resturant
05.2023 - 08.2023

Assistant Manager

Dollar General Store
08.2017 - 03.2023

Medication Technician

Ealsey Place
08.2017 - 04.2022

High School Diploma -

Pickens High Schoool

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Jenniferann Cox