Jennifer B. Sanchez
Summary
Results-oriented leader with progressive experience in branch development and operations management. Skilled at identifying process improvements to develop and implement optimized solutions. Recognized as a versatile leader driving results in a collaborative and inclusive manner to lead teams to achieve strategic goals. Committed to fostering team development through managing cross-functional teams.
Overview
22
22
years of professional experience
Work History
Vice President/Guam Regional Manager
Bank of Guam
Hagatna, Guam
06.2014 - Current
- Oversees team of 70 FTEs.
- Leads administrative support functions for a region of 6 branch locations.
- Coaches and supports team to promote a sales and service culture.
- Delivers the executed strategic plans to support the vision of the organization.
- Updates policies to improve operational efficiency and productivity.
- Plan and execute new strategy for Branch of the Future to enhance digital channel offerings with increased customer experience
- Establishes performance standards for staff members in order to drive productivity levels up.
- Creates effective communication strategies between management team members and employees at all branches.
- Determines performance goals and offers guidance for achieving milestones.
- Works cross-functionally to plan and establish branch and region goals, supporting strategic objectives.
- Ensures compliance with federal, state and local laws.
Vice President/Branch Manager, Hagatna Branch
Bank of Guam
Hagatna, Guam
04.2010 - 06.2014
- Lead a team of 28 staff members to ensure quality customer service.
- Provided support to bank personnel in resolving customer inquiries.
- Conducted regular meetings with employees to discuss goals and performance issues.
- Created strategies for improving customer satisfaction levels at the branch.
- Established relationships with corporate clients to identify potential business opportunities.
- Prepared annual budgets for the branch as well as quarterly forecasts for revenue and expenses.
- Implemented measures to reduce operational costs while increasing efficiency within the branch.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Oversaw and maintained a deposit portfolio of over $400M, and a loan portfolio of over $260M.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
Assistant Vice President/Branch Manager, Mangilao Branch
Bank of Guam
Hagatna, Guam
05.2007 - 04.2010
New Accounts Department Manager, Hagatna Branch
Bank of Guam
Hagatna, Guam
11.2006 - 05.2007
Customer Service Department Manager
Bank of Guam
Hagatna, Guam
06.2005 - 11.2006
Operations Officer, Yigo Branch
Bank of Guam
Hagatna, Guam
01.2004 - 06.2005
Management Trainee
Bank of Guam
Hagatna, Guam
01.2003 - 01.2004
Education
Premier National Graduate School of Banking -
Pacific Coast Banking School
08.2015
Professional Master of Business Administration -
University of Guam
Mangilao, Guam05.2007
Bachelors of Business Administration (BBA) in Business Management, Minor in Human Resources -
University of Guam
Mangilao, Guam12.2000
Skills
- Optimal Resource Utilization
- Team Skill Enhancement
- Continuous Process Evaluation
- Collaborative Team Leadership
- Goal-Focused
- Collaborative Relationship Management
- Training and mentoring
- Strategic Decision-Making
- Team Leadership Strategy
Memberships & Awards
- Accredited Banking Professional Certification
- President, Board of Director, Pacific Island Micro Credit Institute (PIMI)
- Co-Chairperson, Board Member, Guam Academy Charter Schools Council
- Board Member, University of Guam (School of Business and Public Administration) Advisory Board
- Member, Guam Women’s Chamber of Commerce
- Member, Soroptimist International of the Marianas
- Past Member, Family Selection Committee, Habitat for Humanity
- Past President, University of Guam Alumni Association
- Small Business Administration, Financial Services Champion of the Year (2016)
- Bank of Guam President’s Award, Branch Manager of the Year (2008)
- Bank of Guam President’s Award, Excellence in Customer Service (2005)
Timeline
Vice President/Guam Regional Manager
Bank of Guam
06.2014 - Current
Vice President/Branch Manager, Hagatna Branch
Bank of Guam
04.2010 - 06.2014
Assistant Vice President/Branch Manager, Mangilao Branch
Bank of Guam
05.2007 - 04.2010
New Accounts Department Manager, Hagatna Branch
Bank of Guam
11.2006 - 05.2007
Customer Service Department Manager
Bank of Guam
06.2005 - 11.2006
Operations Officer, Yigo Branch
Bank of Guam
01.2004 - 06.2005
Management Trainee
Bank of Guam
01.2003 - 01.2004
Premier National Graduate School of Banking -
Pacific Coast Banking School
Professional Master of Business Administration -
University of Guam
Bachelors of Business Administration (BBA) in Business Management, Minor in Human Resources -
University of Guam
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