Jennifer Byrne
Plano,TX
Summary
Experienced Product Manager with 10+ years of experience in the SaaS space. A data-driven and empathetic analytical thinker with a unique blend of intuition and market research, competitive analysis, and customer insights to identify opportunities for revenue growth and expansion. Skilled in agile development, stakeholder management, and guiding cross-functional teams through the entire product development lifecycle.
Overview
12
12
years of professional experience
2
2
Certification
Work History
VP, Product Management
Armor
07.2021 - 04.2023
- Managed a $50MM product portfolio consisting of a cybersecurity SaaS platform, data analytics platform, and hosting services
- Managed the product vision, strategy, KPIs, roadmap planning, and execution for a product delivery organization of ten teams
- Built and developed a high performing team of 16 that included product managers, UX designers, product delivery managers, and a technical writer
- Successfully launched multiple products through various channels, including direct, partner, and reseller channels
- Managed the product support organization consisting of 40+ support engineers
Senior Director of Product Portfolio & Delivery
Armor
04.2019 - 06.2021
- Scaled the product delivery operations processes and execution to the entire organization to support the transition toward a product led growth strategy
- Took a team of five and built a strong product delivery team of nine that included Agile Scrum Masters and a Product Launch Manager
- Collaborated with cross-functional stakeholders in engineering, marketing, sales, customer experience and support to establish a lean product development process and rapid delivery model resulting in a 40% yearly increase in the number of new features released and improved time-to-market by 96%
- Established an executive portfolio review program, resulting in transparency, defined KPIs, and increased collaboration and support of roadmap progress, upcoming initiatives, and product performance
Manager, Agile PMO
Armor
09.2017 - 03.2019
- Grew a team of two and built a team of five Agile Scrum Masters/PMs across nine product delivery teams
- Created a product delivery process that brought consistency, efficiency, and sustainability to the product and engineering teams
- Guided and supported the newly formed product team in the development of strong product principles and operational processes
- Performed continuous evaluations of roadmap progress and initiatives in order to enhance delivery and improve effectiveness
- Mentored new hires in all product delivery roles, resulting in stronger agile practices and increased productivity
Agile Program Manager
Armor
01.2016 - 08.2017
- Established an agile SDLC and internal GTM enablement process resulting in predictability in releases and organizational preparedness for new features
- Guided development teams in implementing agile concepts and lean thinking to reduce time spent on low ROI initiatives, promote transparency, and improve predictability of releases
- Implemented tools such as Jira, Confluence, and Full Story
- Developed a customer communications model that included release notes, product updates, and incident communications
Product Manager
CROSSMARK
03.2013 - 12.2014
- Successfully developed and launched a mobile SaaS application for a retail services workforce of 20,000+ reps to report in-store activities across thousands of retailers and hundreds of clients
- Worked within an agile SDLC, managed release planning, and training/enablement for all users
- Led weekly "work-withs" and user interviews to gather feedback and created a feedback tracking and reporting model
Client Services Manager
CROSSMARK
02.2012 - 03.2013
- Designed project and execution plans for a team of 400 retail reps across 15,000 retail stores in the U.S resulting in successful execution and high quality reports for my clients
- Developed comprehensive retail services roadmaps with clients, working collaboratively to define scope, resourcing needs, and spend to ensure project goals were met on time, within budget, and with positive KPIs
- Delivered P&L reporting and client budget reconciliation, successfully managing financial aspects of projects and ensuring alignment with client expectations
IT Contracts & Project Billing Manager
CROSSMARK
04.2011 - 02.2012
- Managed custom development contracts from initiation to closure, ensuring on-time and on-budget project delivery
- Captured and reported progress against project milestones, tracked billable hours, and facilitated accurate invoicing and revenue recognition
- Maintained meticulous time reporting and billing records for all technology services and software development initiatives
- Provided regular departmental P&L reports, ensuring transparency and accountability for financial performance.
Education
Area of Study - Accounting And Business Management
Blinn College
Bryan, TXSkills
- Product Strategy & Execution
- Product Operations
- Portfolio Management
- KPIs & Data Analytics
- Product Launch
- Stakeholder Engagement
- Cross-Functional Leadership
- Agile Development
- Roadmap Development
- Partner & Alliances
- Building Teams
- Strategic Communications
- Jira & Confluence Administration
Certification
- IC Agile Certified Professional - Delivery at Scale (ICP-DAS)
- Agile Portfolio & Program Management (ICP-PPM)
Timeline
VP, Product Management
Armor
07.2021 - 04.2023
Senior Director of Product Portfolio & Delivery
Armor
04.2019 - 06.2021
Manager, Agile PMO
Armor
09.2017 - 03.2019
Agile Program Manager
Armor
01.2016 - 08.2017
Product Manager
CROSSMARK
03.2013 - 12.2014
Client Services Manager
CROSSMARK
02.2012 - 03.2013
IT Contracts & Project Billing Manager
CROSSMARK
04.2011 - 02.2012
Area of Study - Accounting And Business Management
Blinn College