Jennifer Byrne
Plano,TX
Summary
Experienced Product Manager with 10+ years of experience in the SaaS space. A data-driven and empathetic analytical thinker with a unique blend of intuition and market research, competitive analysis, and customer insights to identify opportunities for revenue growth and expansion. Skilled in agile development, stakeholder management, and guiding cross-functional teams through the entire product development lifecycle.
Overview
12
12
years of professional experience
2
2
Certification
Work History
VP, Product Management
Armor
Plano, TX
07.2021 - 04.2023
- Managed a $50MM product portfolio consisting of a cybersecurity SaaS platform, data analytics platform, and hosting services
- Managed the product vision, strategy, KPIs, roadmap planning, and execution for a product delivery organization of ten teams
- Built and developed a high performing team of 16 that included product managers, UX designers, product delivery managers, and a technical writer
- Successfully launched multiple products through various channels, including direct, partner, and reseller channels
- Managed the product support organization consisting of 40+ support engineers
Senior Director of Product Portfolio & Delivery
Armor
Richardson, TX
04.2019 - 06.2021
- Scaled the product delivery operations processes and execution to the entire organization to support the transition toward a product led growth strategy
- Took a team of five and built a strong product delivery team of nine that included Agile Scrum Masters and a Product Launch Manager
- Collaborated with cross-functional stakeholders in engineering, marketing, sales, customer experience and support to establish a lean product development process and rapid delivery model resulting in a 40% yearly increase in the number of new features released and improved time-to-market by 96%
- Established an executive portfolio review program, resulting in transparency, defined KPIs, and increased collaboration and support of roadmap progress, upcoming initiatives, and product performance
Manager, Agile PMO
Armor
Richardson, TX
09.2017 - 03.2019
- Grew a team of two and built a team of five Agile Scrum Masters/PMs across nine product delivery teams
- Created a product delivery process that brought consistency, efficiency, and sustainability to the product and engineering teams
- Guided and supported the newly formed product team in the development of strong product principles and operational processes
- Performed continuous evaluations of roadmap progress and initiatives in order to enhance delivery and improve effectiveness
- Mentored new hires in all product delivery roles, resulting in stronger agile practices and increased productivity
Agile Program Manager
Armor
Richardson, TX
01.2016 - 08.2017
- Established an agile SDLC and internal GTM enablement process resulting in predictability in releases and organizational preparedness for new features
- Guided development teams in implementing agile concepts and lean thinking to reduce time spent on low ROI initiatives, promote transparency, and improve predictability of releases
- Implemented tools such as Jira, Confluence, and Full Story
- Developed a customer communications model that included release notes, product updates, and incident communications
Product Manager
CROSSMARK
Plano, TX
03.2013 - 12.2014
- Successfully developed and launched a mobile SaaS application for a retail services workforce of 20,000+ reps to report in-store activities across thousands of retailers and hundreds of clients
- Worked within an agile SDLC, managed release planning, and training/enablement for all users
- Led weekly "work-withs" and user interviews to gather feedback and created a feedback tracking and reporting model
Client Services Manager
CROSSMARK
Plano, TX
02.2012 - 03.2013
- Designed project and execution plans for a team of 400 retail reps across 15,000 retail stores in the U.S resulting in successful execution and high quality reports for my clients
- Developed comprehensive retail services roadmaps with clients, working collaboratively to define scope, resourcing needs, and spend to ensure project goals were met on time, within budget, and with positive KPIs
- Delivered P&L reporting and client budget reconciliation, successfully managing financial aspects of projects and ensuring alignment with client expectations
IT Contracts & Project Billing Manager
CROSSMARK
Plano, TX
04.2011 - 02.2012
- Managed custom development contracts from initiation to closure, ensuring on-time and on-budget project delivery
- Captured and reported progress against project milestones, tracked billable hours, and facilitated accurate invoicing and revenue recognition
- Maintained meticulous time reporting and billing records for all technology services and software development initiatives
- Provided regular departmental P&L reports, ensuring transparency and accountability for financial performance.
Education
Area of Study - Accounting And Business Management
Blinn College
Bryan, TXSkills
- Product Strategy & Execution
- Product Operations
- Portfolio Management
- KPIs & Data Analytics
- Product Launch
- Stakeholder Engagement
- Cross-Functional Leadership
- Agile Development
- Roadmap Development
- Partner & Alliances
- Building Teams
- Strategic Communications
- Jira & Confluence Administration
Certification
- IC Agile Certified Professional - Delivery at Scale (ICP-DAS)
- Agile Portfolio & Program Management (ICP-PPM)
Timeline
VP, Product Management
Armor
07.2021 - 04.2023
Senior Director of Product Portfolio & Delivery
Armor
04.2019 - 06.2021
Manager, Agile PMO
Armor
09.2017 - 03.2019
Agile Program Manager
Armor
01.2016 - 08.2017
Product Manager
CROSSMARK
03.2013 - 12.2014
Client Services Manager
CROSSMARK
02.2012 - 03.2013
IT Contracts & Project Billing Manager
CROSSMARK
04.2011 - 02.2012
Area of Study - Accounting And Business Management
Blinn College