Jennifer C Castillo Suarez
Oxon Hill,MD
Summary
Dynamic Store Team Lead at Dandelion Payments Inc, recognized for enhancing customer satisfaction and streamlining operations. Skilled in employee scheduling and cash handling accuracy, I successfully implemented management strategies that boosted efficiency and morale. Proven ability to coach and mentor staff, contributing to a positive work environment and achieving sales goals.
Overview
7
7
years of professional experience
Work History
Store Team Lead
Dandelion Payments Inc - Ria Money Transfer
01.2024 - Current
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Monitored competitor activity within the market space to stay current on industry developments and capitalize on opportunities for growth.
- Coordinated staff scheduling, balancing business needs with employee preferences to maintain morale and productivity.
- Streamlined store operations for increased efficiency by implementing effective management strategies.
Teller Associate
Maranatha Multiservices Inc
06.2022 - 07.2023
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Assisted in the implementation of new operational procedures aimed at improving workflow efficiency within the teller line area of the branch.
- Contributed to the achievement of branch sales goals through active participation in cross-selling initiatives and promotions.
Sales Associate
GMG Comercial Nicaragua S.A
02.2021 - 12.2021
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Sales Associate
Diveco Nicaragua S.A
03.2018 - 02.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
English Classes
Alexandria City High School
Alexandria, VABusiness Administration
UNAN Leon
Leon Nicaragua11-2023
General Accounting
Intae - Inatec - Leon
Leon Nicaragua12-2018
Administration of Tourism And Hotel Businesses
Intae - Inatec - Leon
Leon Nicaragua11-2015
Skills
- Store operations
- Health and safety
- Coaching and mentoring
- Recruitment and hiring
- Employee scheduling
- Customer engagement
- Cash handling accuracy
Timeline
Store Team Lead
Dandelion Payments Inc - Ria Money Transfer
01.2024 - Current
Teller Associate
Maranatha Multiservices Inc
06.2022 - 07.2023
Sales Associate
GMG Comercial Nicaragua S.A
02.2021 - 12.2021
Sales Associate
Diveco Nicaragua S.A
03.2018 - 02.2021
English Classes
Alexandria City High School
Business Administration
UNAN Leon
General Accounting
Intae - Inatec - Leon
Administration of Tourism And Hotel Businesses
Intae - Inatec - Leon
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