Jennifer C. Cruz

Engage in a number of important nursing skills, such as:

• Perform sterile catheterizations on both men and women
• Collects sterile midstream urine samples, draws blood work, prepares blood, urine, and tissue samples appropriately to send for laboratory analysis.
• Perform a urine analysis
• Use the bladder scanner
• Report any complications or issues to the physician
• Perform extensive patient and family education regarding a variety of bladder, kidney, and other urinary tract disorders.
• Be familiar with signs and symptoms of infection and be comfortable dressing wounds and assessing long-term catheters.
• Assist with set up and procedures such as stent removals, Vasectomy, Cystoscopy, Penile Plication.
• Prepared medical equipment and tools to aid physician during examination and treatment of patients.
• Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
• Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.

• Scheduling surgeries at MGH as well as UCSF
• Lumbar drainage scheduling and coordination
• Manage 3 surgeons’ calendars & schedules
• Leader in TNB
• Reviewing and organizing surgery calendar with our providers
• Facilitating communication between patient, family members, and healthcare providers to ensure patient satisfaction and quality of care
• Process prior authorization for radiology imaging request, follow up appointments, new patient consultations and etc
• Coordinating with reps making sure correct navigations and instruments to be present at all times of procedure
• Scheduling pre-registered surgery appointments for patients
• Quality patient care
• Process Marin General Hospital billing for inpatient & ER visits as needed
• Answer heavy phones calls, scheduling appointment, calls patient to confirm appointment, taking and routing messages
• Confirm all CPT codes for each procedure
• Assist with Development, implementation and monitoring of Marin
• Neurosurgery and Adult Specialties true north board goals and strategies clinic wide
• Cover receptionist area when needed, check in patients, prepare NPP, confirm insurance, collect co-pays & self-pay payments
• Assist providers, nursing staff & administrative assistants defuse complicated situations
• Led projects and analyzed data to identify opportunities for improvement
• Worked closely with manager, Apps, & doctors to maintain optimum levels of communication to effectively and efficiently complete projects
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

• Wound Dressing
• Clinic temperature checks
• Works closely with clinical App's, Provider's and leadership teams to support
• JENNIFER C
• CRUZ
• UCSF practice operations
• Prepare exam and treatment rooms with necessary instruments and supplies
• Room patients for visit
• Provides support such as CRM messages, telephone encounters, referrals,
• APeX in-baskets, scanning, filing, and etc
• Provide good patient service
• Cleaning and stocking patient rooms prior to opening answer multi-line telephone system, scheduling appointments
• Ensure to take patient's histories, vital signs, specimen collection and document in patient chart
• Maintaining patient confidentiality and act as liaison between patients and doctors
• Create telephone encounters for patients
• Billing
• Process prior authorization for radiology imaging request, follow up appointments, new patient consultations and etc
• Remove stitches, staples upon post –op appointments
• Create new referrals as well as new patient charts
• Weekly testing of C-Arm, temperature logs
• OBGYN room set ups, sterile processing, biopsy processing
• EKG, Rhythm strip.

• Manage multiple priorities; efficiently keeping the clinic run smoothly and ensuring the patients receive the best quality of care and service
• Answer heavy phones calls, scheduling appointment, calls patient to confirm appointment, taking and routing messages, sorting mails, prepared charts, data entry, faxing, scanning
• Collected co-payments and bill payments
• Obtaining and entering referral and authorizations in the system
• Schedule different type of procedures such as NT, CVS, AFP, Fetal Reduction,
• Amniocentesis, ultrasound
• Process and ensuring that all patient are checked in and arrived in FileMaker pro and APEX
• Maintaining patient confidentiality and act as liaison between patients and doctors
• Consistently completing goals, deadlines, objectives and special projects as set forward by the manager
• Practice PRIDE and AIDET daily; demonstrates an understanding of the organization's mission statement and values; and adheres to privacy, confidentiality and security policies

• Manage multiple priorities; efficiently keeping the clinic run smoothly and ensuring the patients receive the best quality of care and service
• Answer heavy phones calls, scheduling appointment, calls patient to confirm appointment, taking and routing messages, sorting mails, prepared charts, data entry, faxing, scanning
• Collected co-payments and bill payments
• Obtaining and entering referral and authorizations in the system
• Schedule different type of procedures such as NT, CVS, AFP, Fetal Reduction,
• Amniocentesis, ultrasound
• Process and ensuring that all patient are checked in and arrived in FileMaker pro and APEX
• Maintaining patient confidentiality and act as liaison between patients and doctors
• Consistently completing goals, deadlines, objectives and special projects as set forward by the manager
• Practice PRIDE and AIDET daily; demonstrates an understanding of the organization's mission statement and values; and adheres to privacy, confidentiality and security policies.

• Prepare exam and treatment rooms with necessary instruments and supplies
• Call in prescriptions
• Scan EMR into computer and file away in patients chart
• Clean and Sterilize instruments, clean auto clave
• Place orders for necessary supplies
• Room patients, take vitals, take health history, remove wound dressings and cleanse wound, apply topical lidocaine, dress wounds
• Assist physician or NP with biopsy or wound cultures
• Patient discharges; confirmation and reminder of appointment calls.,
• Provided good patient service
• Rooming patients
• Cleaning and stocking patient rooms prior to opening, answering multi-line telephone system, scheduling appointments, filing and pulling patient charts.

• Performed vital signs, such as blood pressure and temperature, on patients.
• Administered injections and immunizations per protocol.
• Assisted physicians with patient exams and treatments.
• Collected specimens for laboratory testing.
• Prepared exam rooms for patient visits by stocking supplies and ensuring cleanliness.
• Educated patients about medical procedures, medications, diets and other health-related topics.
• Recorded patient medical histories and documented vital signs in electronic medical records system.
• Ordered diagnostic tests, scheduled appointments and maintained patient charts according to established protocols.
• Conducted routine screening tests including vision acuity, hearing tests, EKGs.
• Maintained inventory of medical supplies and ordered replacements when necessary.
• Provided support to nursing staff in the delivery of care to patients.
• Processed prescription refills as directed by physician or nurse practitioner requests.

• Treated patients with sports injuries and other issues using minimally invasive techniques and arthroscopic skills
• Evaluated patients in orthopedic surgery clinics, emergency rooms, intensive care units and operating rooms
• Performed minor, outpatient surgical procedures
• Conducted various common surgical procedures such as appendectomies, hemorrhoidectomies, inguinal hernia repairs and tonsillectomies to restore health in patients.

• Refer patient to appropriate resource for assistance if unable to resolve problem
• Ensure to take patient's histories, vital signs, specimen collection and document in patient chart
• Prepare exam and treatment rooms with necessary instruments and supplies
• Administer immunizations and other injections
• Assisted with calling in patient prescriptions and document accordingly
• Patient reception/service (front office duties).