Jennifer C Dunbar
Customer Service Specialist
Talladega,AL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Michael C Fina
03.2013 - 04.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Answered average of 90 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Managed timely and effective replacement of damaged or missing products.
- Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating.
- Investigated and resolved accounting, service and delivery concerns.
- Contacted clients to verify account information and maintain accuracy, resulting in 100% increase in client satisfaction.
Customer Relations Representative
Widex Hearing Aid Company
05.2011 - 03.2013
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Responded to customer requests for products, services and company information.
- Provided accurate information about promotions, customer programs and products, helping drive high
- customer retention.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Reviewed order data to verify transactions and shipping dates.
- Answered average of 95 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Communicated with customers to assess and address individual needs, providing timely and quality support via telephone,fax, and email systems.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Educated Audiologist on new hearing aids devices and accessories
Regional Sales Manager/Customer Service Representative
Medex Supply -Medical And Surgical Supply Company
02.2008 - 10.2010
- Supervised [Number] [Job title]s in providing excellent customer service to callers requiring assistance for [Type] and [Type] issues.
- Implemented and executed reviews of computer systems for compliance with state and federal regulations.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Performed customer needs assessments and coordinated resolutions with supply chain and quality teams.
- Prepared quotes for new products and services and composed budgets.
- Established alliances with major hospitals, medical professionals, and major Government accounts.
- Spear headed the research and procurement of new products
Education
Associate of Arts - Criminal Justice
ASA College
Brooklyn, NY05.2011
Skills
- Senior Leadership Support
- Report Creation
- Account Management
- Freight Operations
- Order Fulfillment
- Microsoft Word
- Customer Relations
- Retail Sales Customer Service
- Customer Service
- Shipping and Receiving Understanding
- Order Processing
- Microsoft Windows
- Sales and Upselling
- Strong Analytical and Problem-Solving Skills
- Time Management
- Clerical Support
- Research
- Filing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Customer Service Representative
Michael C Fina
03.2013 - 04.2014
Customer Relations Representative
Widex Hearing Aid Company
05.2011 - 03.2013
Regional Sales Manager/Customer Service Representative
Medex Supply -Medical And Surgical Supply Company
02.2008 - 10.2010
Associate of Arts - Criminal Justice
ASA College
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