Jennifer C. Musone
Conneaut Lake,PA
Summary
Highly-motivated, goal oriented, and organized employee with desire to take on new challenges. Strong worth ethic, strong attention to detail, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Admissions & Business Development
Orchard Manor Nursing & Rehabilitation
Grove City, PA
07.2024 - Current
- Act as a primary representative, developing relationships with hospital case managers and other referral sources.
- Identify and generate new referrals by networking with healthcare providers and attending community events.
- Conduct on-site and off-site assessments to determine the appropriateness of admissions based on medical and facility criteria.
- Work closely with clinical teams to coordinate positive transitions for each resident.
- Provide education to referral sources on facility services, capabilities, and specialty programs.
- Track referral trends and current market data to optimize outreach efforts.
- Develop and implement marketing plans and new initiatives to drive business growth.
- Monitor competitors' activities to keep up with industry trends.
- Generate ideas to increase sales through creative promotions.
- Create content for promotional materials, including brochures, flyers, and websites.
- Maintain relationships with key customers through regular communication.
- Collaborate with internal teams on product launches and advertising strategies.
- Develop social media marketing strategies to help brand the company and increase sales.
- Complete all admission contracts with residents and families to maintain regulatory compliance.
- Work with hospitals and insurance companies to obtain authorization for managed care policies.
- Since July of 2024, I have grown census by 85%, and achieved multiple bonus tiers.
- Assisted new ownership with the design and development of a newly renovated short-term rehabilitation unit, which allowed for extensive census growth.
- Organized a very successful and well-attended ribbon-cutting event to market the new rehabilitation unit.
Administrator
LECOM Institute for Successful Aging
Erie, PA
11.2021 - 05.2024
- Implemented effective strategies to ensure smooth functioning of the facility and optimal performance of staff
- Maintained compliance with company policies and procedures, as well as all regulations governed under DHS Ch. 2600 Regulations
- Facilitated professional development of entire staff through comprehensive training. Developed a more solid general orientation for new staff to promote successful onboarding for the staff and clients
- Played a key role in supporting staff evaluations, coaching sessions, and terminations.
- Implemened efficient budget control measures to maximize financial outcomes
- Collaborated on the evaluation of facility quality assurance, productivity, and quarterly reporting.
- Developed innovative strategies to establish best practices, promoting profitability.
- Processed payroll information according to established guidelines.
- Responded promptly to customer complaints in a professional manner.
- Ensured the availability of reliable systems to maintain buildings, grounds, and equipment.
- Assisted in the development of new administrative systems, procedures and policies.
- Ensured regulatory compliance across all business functions.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Implemented data-driven strategies to drive business growth.
- Oversaw quality assurance efforts to maintain product standards. Promote root-cause -analysis strategy to better improve outcomes
- Identified needs of customers promptly and efficiently to provide strong customer service.
- Utilization of EMAR and Point Click Care Software, Concur Billing Software, and Kronos software
Community Liaison/Sales
Heartland Hospice
Hermitage, PA
01.2019 - 01.2021
- Provided leadership to drive successful implementation of team's short- and long-term objectives
- Coordinated the development and implementation of new business strategies
- Analyzed and evaluated the effectiveness of sale methods, costs, and results
- Assisted in the development of key business partnerships within assigned territory
- Educated and assessed potential clients' eligibility for hospice benefit
- Provided emotional support to clients and families during end-of-life experiences.
- Established relationships with management, local leaders and community members to achieve program objectives.
Manager - Seasonal Supplemental Employment
H & R Block
Erie, PA
01.2018 - 01.2019
- Managed initiatives to foster client growth through relationship-building with neighboring businesses and nonprofit organizations
- Assisted clients in resolving customer service issues, ensuring high service quality, and addressing tax and price inquiries
- Developed schedules and implemented performance goals for offices, completing evaluations and coaching forms
Social Services & Admissions Director
Crawford County Care Center
Saegertown, PA
01.2015 - 01.2017
- Facilitated expression between family members and residents as they transitioned into the nursing facility using a strength-based approach.
- Assisted in reducing stress and anxiety for families and residents by implementing proactive measures.
- Collaborated with residents and families to ensure all regulatory admissions paperwork was accurately completed upon admission
- Ensured federal and state compliance by collecting and organizing insurance and Medicare information.
- Assisted Department Managers with Quality Assurance, regulatory measures, and clinical intake information
- Transferred and maintained departmental protocol on MS SharePoint
- Implemented strategies to increase awareness of available services and benefits among target populations.
- Developed and presented presentations to families, community resources, and professional partners as part of educational program delivery
- Managed resources via social media platforms and maintained company website
- Enhanced the effectiveness of marketing efforts through the creation and development of diversely targeted materials such as brochures, advertisements, and digital signage.
- Established and maintained relationships with corporate, industry, and small business personnel; Organized and participated in monthly meetings with Crawford County Chamber of Commerce, Veteran’s Services, Active Aging LINK services, and local & surrounding hospitals to share information/referrals, benefits & community resources.
Executive Director
Juniper Communities Senior Living
Meadville, PA
01.2008 - 01.2015
- Managed facility operations and departments to maximize resident, family, staff wellness and satisfaction while ensuring safety
- Adhered to state, local, and federal regulations governing community operations in alignment with Juniper Communities philosophy and hallmarks
- Demonstrated strong proficiency in Human Resources management by successfully undertaking responsibilities such as conducting interviews, processing workers’ compensation and unemployment claims, executing coaching & disciplinary measures, organizing new hire orientations, and overseeing ADP Payroll
- Completed necessary written forms for suspected abuse reporting & investigations in a timely manner
- Consulted and conducted trainings at Juniper Communities in various locations throughout Pennsylvania region
- Managed staff to ensure adherence to policies, procedures, and regulatory compliance standards
- Gathered monthly departmental data utilizing spreadsheets to produce reports for Quality Assurance meetings, ensuring continuous monitoring of customer satisfaction
- Ensured compliance for facility and employees by collecting and monitoring safety data
- Implemented monthly safety committee meetings to review employee injuries/accidents and developed new preventative plans
- Communicated with all department managers and assisted with development of action plans
- Developed and managed staff recognition programs, incorporating events and accolades
- Successfully integrated work/life strategies into daily operations, resulting in a positive impact on community capacity
- Offered information and referral service programs aimed at improving skills by delivering relevant resources, support, and assistance
- Provided skilled educational program trainings, briefings, and newsletters to all levels of command, their families and community resource & professional partners
- Implemented effective strategies to consistently meet financial goals for a seven-figure budget
- Conducted monthly profit and loss meetings with CFO to analyze expenses and devise proactive strategies for sustainable financial growth
- Consistently met and exceeded monthly budget allowing for a positive cash flow
- Facilitated ongoing networking opportunities that connected individuals to vital resources and benefits
- Achieved highest retention rate in company for consecutive two years and consistently surpassed budget expectations during tenure.
Education
Nursing Home Administration/Personal Care Licensure -
Butler Community College
01.2010
Education - Special Education
Edinboro University
01.2004
Thomas B. Doherty High School
Training Programs:
Skills
- Public Speaking
- Program Development
- Leadership/Team Development
- Entrepreneurship
- Event Planning
- Strategic Planning
- Human Resources
- Policy development
- Staff Management
- Business Administration
- Budget Development
- Data Confidentiality
- Business Development
- Resourceful and Analytical
- Team Collaboration
- MS Office
- Goal Setting
- Performance Improvement/QA
- Risk Management
- Audit management
- Regulations enforcement
- Customer Service Management
- Hospitality
- Oral & Written Communication
- Social Services Coordination
- Critical Thinking
- Presentations
- Microsoft Office proficiency
- Marketing/Marketing development
- Social Media Advertising
- Patient Care Coordination
- Regulatory Compliance
Organizations
- Pennsylvania Council on Aging Northwest Chair – January 2024 to present.
- Alzheimer’s Association Walk Engagement Committee, Erie & Crawford,PA – 2015 to present.
Timeline
Admissions & Business Development
Orchard Manor Nursing & Rehabilitation
07.2024 - Current
Administrator
LECOM Institute for Successful Aging
11.2021 - 05.2024
Community Liaison/Sales
Heartland Hospice
01.2019 - 01.2021
Manager - Seasonal Supplemental Employment
H & R Block
01.2018 - 01.2019
Social Services & Admissions Director
Crawford County Care Center
01.2015 - 01.2017
Executive Director
Juniper Communities Senior Living
01.2008 - 01.2015
Nursing Home Administration/Personal Care Licensure -
Butler Community College
Education - Special Education
Edinboro University
Thomas B. Doherty High School
Training Programs:
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