Jennifer C Rivera
Gulfport,MS
Summary
Qualified Accounts Receivable Clerk with proven background in managing accounts receivable processes and leading teams to success. Adept at streamlining operations and implementing effective credit and collection strategies. Demonstrated expertise in financial reporting and reconciliation, ensuring accuracy and compliance. Over 30 years of customer service experience.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Accounts Receivable Supervisor
Staff Pro Workforce Solutions
02.2018 - 09.2024
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
- Maintained strict adherence to company confidentiality policies when handling sensitive financial data and personal information for clients.
- Trained new hires in company policies, standard operating procedures, and software systems.
- Enhanced team productivity by providing regular training on accounting software and tools.
Accounts Receivable Clerk
Beau Rivage Resort & Casino
09.2017 - 02.2018
- Prepared invoices for convention groups and wholesalers.
- Attended meetings with convention groups and Beau Rivage representatives.
- Facilitated collection efforts.
- Researched and resolved account disputes.
- Posted express comps for customers to offset account balances.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
Pit Clerk
Beau Rivage Resort & Casino
01.2016 - 09.2017
- Improved pit operations by effectively managing gaming chips and cash transactions.
- Collaborated with pit supervisors to accurately track player ratings, resulting in tailored promotions and incentives for guests.
- Safeguarded casino assets through vigilant observation of all monetary transactions within the pit area.
- Ensured compliance with casino policies and procedures through diligent adherence to established guidelines.
- Verified actual amount of markers in pit versus computer totals to properly account for credit instruments.
- Tracked guest play, printed payout marker and balanced fills, credits and markers activity to safeguard company assets and support cage.
Administrative Assistant/Project Coordinator
Snowhite Textiles
01.2014 - 01.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
Collections Specialist/Property Assistant
Kimco Realty Corporation
09.2004 - 03.2010
- Prepared Welcome Packages with utility, contact, and rental information.
- Processed and collected security deposits and refunds.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Cultivated a professional demeanor when dealing with difficult customers, displaying empathy while remaining assertive in achieving desired outcomes.
- Developed customized reports for management, tracking key performance indicators related to collections efforts and results obtained.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Optimized account prioritization by analyzing customer data, enabling more targeted and effective collection efforts.
- Fostered a positive working relationship with other departments within the company, assisting in credit evaluation processes, risk assessments, and overall financial strategy development.
Education
Associate of Science - Criminal Justice
Harper College
Palatine, ILBachelor of Science - Criminal Justice
Roosevelt University
Schaumburg, ILSkills
- Leadership trained
- Microsoft Excel
- Payment Negotiations
- Invoice Processing
- Proficient in Avionte and Net Suite Software
- Staff Training
- Financial Reporting
- Workflow Planning
- Customer Service
- Teamwork and Collaboration
Certification
Building Operations Management Certification-2004
Timeline
Accounts Receivable Supervisor
Staff Pro Workforce Solutions
02.2018 - 09.2024
Accounts Receivable Clerk
Beau Rivage Resort & Casino
09.2017 - 02.2018
Pit Clerk
Beau Rivage Resort & Casino
01.2016 - 09.2017
Administrative Assistant/Project Coordinator
Snowhite Textiles
01.2014 - 01.2016
Collections Specialist/Property Assistant
Kimco Realty Corporation
09.2004 - 03.2010
Building Operations Management Certification-2004
Associate of Science - Criminal Justice
Harper College
Bachelor of Science - Criminal Justice
Roosevelt University
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