Jennifer Capalbo, SHRM-CP
Johnston,IA
Summary
Human Resources professional with detailed knowledge of organizational human resources policies, services and practices. Experience in onboarding, benefits, process improvement, employee relations, performance management and employee offboarding.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Human Resources Business Partner
Source Allies
Urbandale, IA
09.2017 - 12.2025
- Partner with key groups to align HR initiatives with business needs and support organizational changes, strategic shifts, and workforce strategies.
- Serve as a key point of contact for employee relations issues, HR inquiries, and performance concerns in alignment with company policies.
- Lead, engage and proactively address performance and conflict resolution; manage and execute disciplinary actions, performance improvement plans and conflict.
- Oversee employee growth and development programs and processes, including training, goal-setting, performance reviews, coaching, and leadership development.
- Ensure HR policies and practices are consistently applied across the company
- Maintain accurate HR documentation and records, ensuring policies, procedures, guidelines and the employee handbook are regularly updated and accessible.
- Oversee leave and health benefits management and administration, ensuring employees have access to benefits, understand offerings, and coordinate with providers to support enrollment, changes, and issue resolution.
- Manage onboarding, engagement, and offboarding: ensuring seamless onboarding experience, programs, fostering a positive workplace culture through recognition, career development, training, engagement surveys, and executing offboarding processes (exit interviews) to inform HR strategies.
- Oversee or lead onsite and all-company events to ensure organization, engagement, and alignment with retention goals.
Administration
Stewart Title Guaranty Company
, CT
09.2012 - 05.2017
- Prepared and delivered loan documents to title and escrow teams.
- Examined and verified information in loan application and closing documents.
Training/Human Resources
LifeCare, Inc
Shelton, CT
06.1997 - 07.2005
- Developed training materials and procedures to effectively achieve organizational goals.
- Conveyed current policy, procedure and compliance information to employees.
- Completed annual performance appraisals
- Planned and presented training and mentoring to new team members.
Education
Human Resources Development -
University of Bridgeport
CTBachelor of Science - Child Development
Charter Oak State College
New Britain, CTSkills
- Benefits & Employee Leave Management
- Policies Implementation
- New Hire Onboarding
- Employee Relations
- Employment Recordkeeping
- Policy and Procedure Writing
- Retention Program Development
Affiliations
Society of Human Resource Management (SHRM) National Member
Central Iowa SHRM Chapter Member
Certification
SHRM Certified Professional (SHRM-CP)
Timeline
Human Resources Business Partner
Source Allies
09.2017 - 12.2025
Administration
Stewart Title Guaranty Company
09.2012 - 05.2017
Training/Human Resources
LifeCare, Inc
06.1997 - 07.2005
Human Resources Development -
University of Bridgeport
Bachelor of Science - Child Development
Charter Oak State College