Summary
Overview
Work History
Education
Skills
Certification
Timeline
Jennifer Costa

Jennifer Costa

Lithia Springs,GA

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Data Entry Operator

Pro Body Shop Repair
04.2024 - 02.2025
  • Completed data entry tasks with accuracy and efficiency.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Maintained clean reception area to promote positive, professional environment for clients.
  • Self-motivated, with a strong sense of personal responsibility.
  • Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.

Logistics Coordinator

Allied
08.2021 - 02.2022
  • Tracked orders and notified customers of status or potential delays.
  • Trained new employees on logistics procedures, promoting a consistent approach across the team.
  • Expedited issue resolution during live events by providing immediate support to trainers and participants alike.
  • Ensured compliance with industry regulations and company policies by monitoring all aspects of training implementation.
  • Managed vendor compliance programs by regularly monitoring performance metrics, addressing issues proactively when necessary.
  • Developed strong relationships with suppliers and vendors to ensure uninterrupted supply of goods.
  • Enhanced customer satisfaction, coordinating on-time deliveries and addressing concerns promptly.
  • Evaluated potential new suppliers through comprehensive assessments, focusing on factors such as cost, quality, reliability, and capacity to deliver goods timely manner.
  • Conducted research to address shipping errors and packaging mistakes.
  • Integrated warehouse operations with existing and new business processes.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Skilled at working independently and collaboratively in a team environment.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned and adapted quickly to new technology and software applications.

Technician / Customer Service

Let'slose Advance Weight Lose Clinic
10.2020 - 07.2021
  • Providing clients with education in weight loss through Lets lose program.
  • Educated clients with in a 20 minute consultation, weekly.
  • Met personal and office quotas on a weekly and monthly basis.
  • Sold programs, products, and upgraded clients.
  • Received and stocked weekly shipments and assisted with weekly inventory for food and fitness products.
  • Built client relationship and referrals, booked and confirmed appointments.
  • Took vital signs and administered injections.
  • Weekly weigh in log for clients
  • Completed check out and worked register including closing out at end of shift.
  • Opening and closing duties as well as maintain cleanliness of office including sanitizing.
  • Provided personalized coaching and guidance to clients in areas such as health, fitness, nutrition, stress management, and overall well-being
  • Developed customized lifestyle plans tailored to individual client needs and goals
  • Conducted comprehensive assessments of clients' current lifestyles to identify areas for improvement and set realistic objectives
  • Implemented strategies to help clients adopt healthier habits and make sustainable lifestyle changes
  • Utilized effective communication skills to motivate and inspire clients towards achieving their desired outcomes
  • Monitored client progress regularly through goal tracking systems, adjusting plans as necessary for optimal results
  • Collaborated with other healthcare professionals (e.g., nutritionists, therapists) to provide holistic support for clients' well-being
  • Stayed up-to-date with the latest research in health and wellness trends to ensure the delivery of evidence-based coaching practices
  • Maintained strict confidentiality regarding client information while adhering to ethical guidelines of the profession
  • Created educational materials (e.g., handouts, articles) on healthy living tips that were distributed among clients for ongoing support
  • Designed group programs focused on specific lifestyle challenges (e.g., smoking cessation)
  • Provided ongoing support through regular communication channels (e.g., email, phone calls) to address client questions or concerns
  • Assisted individuals in identifying potential obstacles hindering their progress towards achieving desired lifestyle changes

Repair Liaison

Signet Jewellers
11.2018 - 07.2019
  • Performed daily repair duties and provided guest service support and assistance.
  • Made sure guests' needs were met, exceeded, complaints resolved, and service was timely and efficient.
  • Attain personal performance standards by serving as a backup to sales representatives and staffing the sales floor as needed.
  • Contributed to an environment of total guest service by providing high level guest service and adhering to the Company's guest first philosophy.
  • Answered phones, performs guest calling (including repair estimates and follow-up) and explained procedures and policies related to repairs.
  • Inspected and checked in-bound repairs into POS system.
  • Inspected jewelry to evaluate the condition , identify necessary repairs.
  • Determined need and suggests services, including appraisals.
  • Polished and cleaned jewelry as needed.
  • Completed repair ticket paperwork, entered information into the Job Entry system, and prepared outbound repair shipments.
  • Maintained repair drawer to make sure items are not past unclaimed status.
  • Sent repairs to Field Support Center as unclaimed as needed.
  • Maintained repair cleaning station in a clean and organized manner.
  • Reviewed repair reports to verify jobs were invoiced properly.
  • Provided status of repairs in order to communicate between the Design & Service Center and guest.
  • Achieved sales goals by actively assisting the sales floor as needed.
  • Utilized store technology as a sales tool.
  • Met credit application standards.
  • Sold ESP, UWP, and JRP. Explains warranty, trade in policy, and payment options.
  • Executed in-house watch repairs as needed.
  • Assisted with store opening and closing activities.
  • Adhered to all established security and loss prevention policies.
  • Complied with and oversaw all policies and procedures related to repairs
  • Performed other duties as assigned. performed simple numeric calculations and completed varied administrative tasks including spelling, typing, and filing.
  • Worked independently.
  • Knowledge of repair processing including taking in repairs, job entry, inspection, job pickup, shipping, receiving, quality control, ESP claims, filing, and retention.
  • In depth knowledge of jewelry and watches.
  • Used strong organization skills.
  • Working well with others.
  • Excellent communication skills

Warehouse/Pre-weigh

Kerry Ingredients
02.2015 - 03.2018
  • Adhered to all safety protocols and safe work practices to reduce likelihood of injury.
  • Laid out and set up work area quickly for weighing out large quantities of ingredients for mass production of different food products .
  • Operated forklifts, hoists and other material handling equipment.
  • Verified computations against physical count of stock.
  • Swept floors and stored equipment at the end of each shift.
  • Recorded Numbers of units handled and moved using daily production sheets and work tickets and moved product via telethon gun and physically.
  • Organized forms, made photocopies, filed records .
  • Made sure that products were produced on time and are of osha standards . verified the functionality of equipment

Director of First Impressions (Front Desk)

Keller Williams Realty Atlanta North
06.2013 - 06.2014
  • Provided excellent client and staff service both over the phone and face-to-face.
  • Responsible for ordering all office and agent supplies to maintain an efficient and effective business.
  • Responsible for all conference room bookings, updating PowerPoint presentations, and entering listings in FMLS.
  • Responsibilities

Education

High school diploma - undefined

Clifton High School, Clifton, NJ
04.2005

High school diploma -

Nbths, North Brunswick, NJ
07.2005

Skills

Data processing

Office administration

Data collection and reporting

Data collection

Technical support

Data acquisition

Data input

Log book updates

Source documentation

Order processing

Data reconciliation

Certification

  • Driver's License
  • RBT Certification

Timeline

Data Entry Operator - Pro Body Shop Repair
04.2024 - 02.2025
Logistics Coordinator - Allied
08.2021 - 02.2022
Technician / Customer Service - Let'slose Advance Weight Lose Clinic
10.2020 - 07.2021
Repair Liaison - Signet Jewellers
11.2018 - 07.2019
Warehouse/Pre-weigh - Kerry Ingredients
02.2015 - 03.2018
Director of First Impressions (Front Desk) - Keller Williams Realty Atlanta North
06.2013 - 06.2014
Clifton High School - High school diploma,
Nbths - High school diploma,

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Jennifer Costa