Jennifer Brogan
Arnold,MO
Summary
Passionate counselor dedicated to improving lives of individuals struggling with addiction and other behavioral disorders. Caring supporter of recovering patients with guidance toward tangible improvements and relapse prevention. Attentively implements sound treatment plans addressing unique patient needs and helps attain long-term behavioral goals. Excels with diverse populations. Drawing from extensive experience with those involved with the judicial system.
Overview
17
17
years of professional experience
5
5
Certifications
Work History
Recovery Counselor
IGNTD, Inc
05.2017 - Current
- Enhanced patient recovery by developing personalized treatment plans tailored to individual needs.
- Reduced relapse rates for patients through consistent follow-up and monitoring of progress.
- Collaborated with multidisciplinary teams to ensure comprehensive care for patients in the recovery process.
- Facilitated group therapy sessions, fostering a supportive environment for open communication and emotional growth.
- Provided crisis intervention services as needed, effectively addressing immediate concerns and preventing further escalation.
- Maintained detailed case documentation, ensuring accurate records and facilitating smooth transitions between care providers.
- Educated families on addiction and recovery processes, providing support and guidance throughout the treatment journey.
- Conducted thorough assessments of new patients, identifying appropriate level of care and recommending suitable interventions.
- Served as liaison between patients and external resources, connecting individuals with community programs to aid in their recovery journey.
- Developed effective coping strategies for patients, helping them build resilience against future challenges.
- Managed caseloads efficiently while maintaining high quality of care, prioritizing critical cases when necessary.
- Assisted patients in setting realistic goals for recovery progress, reinforcing self-efficacy beliefs and motivation.
- Continuously updated knowledge on best practices in addiction counseling through professional development opportunities and industry conferences.
- Coordinated with healthcare professionals to provide seamless continuity of care during patient transitions between treatment phases.
- Conducted regular reviews of patient progress, adjusting treatment plans as needed to optimize recovery success.
- Maintained client confidentiality and adhered to HIPAA guidelines.
- Documented case management activity for accurate, reliable records.
- Improved relapse prevention rates with targeted recovery program mentoring.
- Signposted additional support services, including housing, employment and childcare assistance.
- Coordinated referrals for addiction services based on individual client needs and preferences.
- Facilitated group and individual therapy in outpatient setting.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
Creator/Program Facilitator
Elevate & Envision Coaching, LLC
09.2018 - 12.2023
- Enhanced leadership skills among trainees by implementing interactive workshops and team-building activities.
- Developed comprehensive training programs for diverse audiences, resulting in improved leadership capabilities.
- Increased participant satisfaction by tailoring training content to meet specific organizational needs and goals.
- Facilitated group discussions and activities that encouraged critical thinking, self-reflection, and effective communication strategies.
- Delivered engaging presentations on leadership principles, inspiring participants to apply learned concepts in their daily work environment.
- Conducted thorough evaluations of program effectiveness, refining course materials continuously for optimal results.
- Coached individuals on the development of personal leadership styles and techniques, fostering professional growth and confidence.
- Utilized a variety of instructional methods to accommodate diverse learning styles and preferences effectively.
- Mentored high-potential employees for accelerated career advancement within the organization through targeted skill development initiatives.
- Established strong relationships with external partners, ensuring access to relevant resources for ongoing program success.
- Led regular follow-up sessions with past participants to reinforce key learnings, assess progress, and offer additional support as needed.
Owner/Program Director
Freedom Center For Recovery, LLC
10.2014 - 05.2020
- Increased customer satisfaction by implementing efficient processes and providing exceptional service.
- Enhanced client progress by utilizing evidence-based counseling techniques and individualized treatment plans.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Developed and facilitated group therapy sessions for increased social support and skill-building opportunities.
- Collaborated with interdisciplinary teams to provide comprehensive care for clients with complex needs.
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Conducted thorough assessments to identify client needs and appropriate intervention strategies.
- Provided crisis intervention services to individuals experiencing acute distress or dangerous situations.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
- Educated clients on available community resources, fostering a sense of empowerment and self-sufficiency.
- Utilized motivational interviewing techniques to encourage positive change in clients'' lives.
- Participated in ongoing professional development trainings to remain current on best practices within counseling field.
- Worked closely with families to support clients in their recovery process and strengthen relationships among family members.
- Evaluated program effectiveness by tracking key performance indicators related to client outcomes and satisfaction levels.
- Coordinated referrals between agencies to ensure seamless transitions for clients receiving multiple services.
- Established trusting therapeutic alliances with clients through empathetic listening, validation, and unconditional positive regard.
- Promoted mental health awareness within community through participation in educational events and presentations.
- Hired, trained, and managed high-performing team of employees dedicated to achieving goals and providing excellent client care.
- Established positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Fostered environment promoting continuous improvement empowering employees to identify opportunities for enhancing efficiency.
- Spearheaded fundraising efforts to secure resources necessary for program sustainability and success.
- Advanced community outreach efforts by forging strong relationships with local partners.
- Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Monitored program performance to identify areas for improvement.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Communicated regularly with other professionals involved in client care for coordinated service delivery efforts.
- Contributed to supportive work environment by sharing knowledge, resources, and new findings within counseling field.
- Maintained confidentiality of records relating to clients' treatment.
- Guided clients in developing skills and strategies for dealing with problems.
- Offered guidance and advice to help cultivate self-esteem and community involvement.
- Implemented and developed core counseling programs to meet each individual's specific and varying needs.
- Engaged clients in conversation to determine feelings and apprehensions.
- Implemented evidence-based therapeutic interventions to promote positive behavior change.
- Facilitated weekly group sessions to encourage self-reflection and problem-solving.
- Conducted evaluations to help patients develop measurable treatment goals.
- Acted as client advocate to coordinate required services or resolve emergency problems in crisis situations.
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Conducted assessments to determine progress and performance and report findings to relevant authorities.
- Developed and expanded referral system of service providers to assist clients in attaining services.
- Arranged and facilitated therapy sessions for individuals, couples, and families.
- Designed safe and supportive environment for clients to discuss issues.
- Adapted counseling techniques to best suit individual needs of each client.
- Collaborated with other professionals to coordinate comprehensive care for clients.
- Assessed clients' needs to provide appropriate therapeutic interventions.
- Determined clients' risk of self-harm or other dangerous behaviors.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Supervised meetings with family members to help create support system for clients.
- Developed treatment plans to help clients build self-confidence and resilience.
- Educated clients on dangers of substance abuse and prevention techniques.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Managed patients with substance dependence and co-occurring Axis I and Axis II disorders.
- Served as primary point of contact, fostering strong relationships between internal teams and external partners.
- Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
- Supported organizational growth through active participation in networking events, conferences, and professional associations.
- Aided in development of training materials, contributing to ongoing education of team members and improved performance outcomes.
- Maintained high degree of professionalism at all times, representing organization with integrity in both internal and external interactions.
- Facilitated meetings and conferences between various parties, enabling better collaboration and efficient decision-making.
- Trained team personnel on liaison activities and protocols, mentoring and coaching to improve skills.
Education
Bachelor of Arts - Human Services
Columbia College
Columbia, MOAssociate of Applied Science - Human Services
St. Louis Community College
St. Louis, MO Skills
- Boundary Setting
- Recovery planning
- Substance Abuse Knowledge
- Continuing education
- Documentation proficiency
- Client Advocacy
- Individual Counseling
- Behavior Modification
- Relapse Prevention
- Self-Care Promotion
- Family Support Coordination
- Psycho-education Delivery
- Empathy Development
- Co-occurring Disorders Understanding
- Referral Networking
- Client Relationship Building
- Body language expertise
- Team building
- Self Motivation
- Written Communication
- Case Management
- Goal Setting
- Family therapy
- Task Prioritization
- Professional Planning
- Relationship Building
- Crisis Response
- Individual Therapy
- Effective Communication
- Team Collaboration
- Family Counseling
- Group facilitation
- Emotional Intelligence
- Interpersonal Skills
Accomplishments
Appointed by the Missouri Supreme Court as the treatment liaison to write the Standards for Treatment Court for the state.
Certification
- CRADC- Certified Reciprocal Alcohol and Drug Counselor
- MARS - Medication Assisted Recovery Specialist
- SQP - SATOP Qualified Professional
- CH - Certified Hypnotherapist
- CS - Clinical Supervisor
- Certified Recovery Coach
- Certified Transformational Life Coach
- Various advanced trainings
Timeline
Creator/Program Facilitator
Elevate & Envision Coaching, LLC
09.2018 - 12.2023
Recovery Counselor
IGNTD, Inc
05.2017 - Current
Owner/Program Director
Freedom Center For Recovery, LLC
10.2014 - 05.2020
Bachelor of Arts - Human Services
Columbia College
Associate of Applied Science - Human Services
St. Louis Community College
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