JENNIFER D. VITALE
Pflugerville,Tx
Summary
Just completed my Undergraduate Certificate in Medical Records and became Certified as a Medical Biller and Coder. I am equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
HEB Shelf Edge Partner
HEB
01.2024 - 06.2024
- Changing prices thru out the store.
- Attention to detail.
- Putting up coupons each week.
- Working with others on displays and changing shelving thru out the store.
- Developed and implemented strategies to enhance partner relations.
HEB Cross Functional Specialist
HEB
11.2022 - 01.2024
- Worked in multiple departments thru out the store to help maintain departments.
- Analyzed data trends to inform strategic decision-making, driving business growth and success.
- Reengineered existing workflows for optimal efficiency, yielding notable improvements in staff productivity levels.
- Coordinated efforts across departments ensuring seamless collaboration towards shared objectives.
EStore Lead
HEB
03.2022 - 11.2022
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Streamlined store operations for increased efficiency and productivity through effective delegation of tasks.
- Reduced inventory discrepancies by conducting regular audits and implementing improved tracking procedures.
- Led training sessions for new employees, fostering a supportive learning environment that facilitated rapid skill development.
- Collaborated with management on strategic planning initiatives, contributing to overall store success.
- Mentored team members to develop their skills, resulting in multiple promotions within the company.
ESTORE SPECIALIST
HEB Grocery Store
10.2019 - 03.2022
- Followed all company policies and procedures to deliver quality work.
- Attended training programs to deepen professional skillset and assisted in training fellow store partners on existing and new training programs.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Provided personalized customer service by greeting each customer, assisting with purchases, suggestively selling and making sure all products are available.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Maintained department by performing tasks such as cleaning counters, equipment and floors.
- Communicated with management to request maintenance assistance for computer equipment.
- Handled up to 20 calls per day to address customer inquiries and concerns
- Boosted customer satisfaction by providing exceptional service and addressing inquiries promptly.
- Provided expert product knowledge to customers, guiding them towards informed purchasing decisions.
- Resolved customer complaints professionally, fostering trust and loyalty among patrons.
- Trained new employees on store policies and procedures, contributing to a cohesive work environment.
- Supported store management in achieving operational goals through efficient task delegation and teamwork.
Personal Shopper
HEB
03.2019 - 10.2019
- Determined and applied appropriate product substitutions for out-of-stock items after consulting with e-commerce customers.
- Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
- Provided personal shopping services for product categories ranging from groceries to over the counter medications.
- Aided new customers during e-commerce service processes to enable return patronage.
- Maximized efficiency by scanning items quickly and completing as many as orders per hour.
- Picked quality and accurate items for daily customer orders.
- Maximized efficiency by scanning items quickly and completing as many as 12 orders per hour
Substitute Teacher
PFISD
12.2018 - 03.2019
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Took notes and prepared reports on school day activities to provide to primary teacher
Merchandiser
Crossmark, General Mills
03.2018 - 02.2019
- Planned and coordinated product availability for advertising and promotion purposes.
- Established strong vendor relationships to maintain and support business.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Worked with managers to optimize promotions.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Assembled quarter and full-size point of purchase promotional displays.
- Conferred with store managers to obtain information about customer needs and preferences.
Education
Medical Records Certificate - Medical Billing & Coding
University of Phoenix
Tempe, AZ08.2024
High School Diploma -
Acadiana High School
Lafayette, LA05.1995
Skills
- Customer Relations
- Expert in Microsoft
- Organizational Skills
- Flexible and Adaptable
- Detail Oriented
- Medical Office Procedure
- Research
- Anatomy & Physiology
- Billing
- Managed Care
- Teamwork
- Electronic Health Records
- Information Systems
- Multitasking Abilities
- Organization and Time Management
- Training and Development
- Excellent Communication
- Disease Classification
- Disease Identification Ability
- ICD-10 and CPT Coding Skills
Accomplishments
Supervised team of 30+ staff members.
Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Certified Medical Biller & Coder
Knows Microsoft
Completed Medical Records Course thru University Of Phoenix
Certification
- CBCS - Certified Billing and Coding Specialist
- Medical Records thru University Of Phoenix
Timeline
HEB Shelf Edge Partner
HEB
01.2024 - 06.2024
HEB Cross Functional Specialist
HEB
11.2022 - 01.2024
EStore Lead
HEB
03.2022 - 11.2022
ESTORE SPECIALIST
HEB Grocery Store
10.2019 - 03.2022
Personal Shopper
HEB
03.2019 - 10.2019
Substitute Teacher
PFISD
12.2018 - 03.2019
Merchandiser
Crossmark, General Mills
03.2018 - 02.2019
Medical Records Certificate - Medical Billing & Coding
University of Phoenix
High School Diploma -
Acadiana High School