Jennifer DeMasseo
Summary
Versatile and dedicated professional currently pursuing a nursing degree with a strong foundation in crisis services and a proven track record as a personal assistant who also has obtained a minor in psychology. Combining compassionate patient care skills honed through academic pursuits with hands-on experience in crisis intervention, I bring a unique blend of empathy, organizational acumen, and proactive problem-solving.
Overview
8
8
years of professional experience
Work History
Case Manager III
Solari Crisis And Human Services
10.2022 - Current
- As a Level III Case Manager at Solari Crisis and Human Services, Case Manager at Solari Crisis and Human Services, I demonstrate exceptional proficiency in managing complex cases, specializing in crisis intervention and human services. Conducting in-depth assessments, I identify clients' needs and formulate targeted care plans to address their unique challenges.
- In crisis situations, I play a critical role in providing immediate support, conducting risk assessments, and collaborating with law enforcement and emergency services as needed. My strategic interventions and quick decision-making skills helped de-escalate high-stress situations, ensuring the safety and well-being of clients.
- Collaborating closely with a multidisciplinary team actively sharing insights, and participating in case reviews.
- Furthermore, I actively participate in team meetings, contributing valuable insights and collaborating with colleagues to enhance overall service quality. My commitment to continuous professional development allowed me to stay abreast of industry best practices and contribute positively to the organization's mission of providing compassionate and effective crisis intervention and human services.
Personal Assistant
Spectrum Laboratory
01.2018 - 01.2020
- As a Personal Assistant, I played a crucial role in efficiently handling various errands and addressing a range of personal matters on behalf of my employer. This involved coordinating schedules, managing appointments, handling correspondence, and ensuring all personal tasks were completed promptly and accurately. My responsibilities extended beyond traditional administrative duties, encompassing a proactive approach to meet the diverse needs and preferences for my employer.
- Streamlining and managing the personal schedule and calendar of the employer, ensuring all appointments, meetings, and deadlines are organized and met efficiently.
- Organize and maintain confidential files and documents for the employer, ensuring easy access and retrieval when needed.
- Coordinating travel arrangements, including booking flights, hotels, and transportation, to ensure smooth and efficient travel for the employer.
- Conducting research and providing recommendations on new technologies and software that can streamline and improve administrative processes for the employer.
- Assisted in researching and preparing for the employer's meetings and presentations, ensuring that all information is accurate and up-to-date.
- Maintaining strict confidentiality and discretion when handling sensitive information and personal matters of the employer.
Lead Behavioral Health Technician
Unhooked At The Heights
02.2016 - 01.2018
- Provided direct service with consumers including individual and group counseling, life skills training, behavior management, health promotion and education, and crisis intervention.
- Responsible for risk mitigation regarding all aspects of patient life.
- Directly responsible for administering medications when nursing staff were not available or on duty.
- Develop and implement innovative therapeutic techniques to support clients in their recovery journey
- Assist in creating a positive and supportive environment for clients by implementing activities and programs that promote physical and emotional well-being.
- Collaborate with the leadership team to develop and implement strategies to improve the quality of care provided to patients and ensure compliance with regulatory standards.
- Supervise and train new Lead BHTs to ensure they are familiar with clinic policies and procedures and are able to provide high-quality care to patients.
- Oversee the implementation of evidence-based practices and ensure that staff are trained and knowledgeable in these practices
- Collaborate with the HR team to develop and implement a comprehensive performance management system for BHTs, including regular evaluations and feedback sessions to ensure continuous improvement and professional development.
- Conduct regular performance evaluations for BHT staff and provide constructive feedback to support their growth and development.
Education
Associate of Applied Science - Nursing
Scottsdale Community College/NAU
Scottsdale, AZ05.2026
Skills
- Service Point: Experienced
- ININ: Experienced
- Excel: Experienced
- Outlook: Experienced
- Microsoft TEAMS: Experienced
Timeline
Case Manager III
Solari Crisis And Human Services
10.2022 - Current
Personal Assistant
Spectrum Laboratory
01.2018 - 01.2020
Lead Behavioral Health Technician
Unhooked At The Heights
02.2016 - 01.2018
Associate of Applied Science - Nursing
Scottsdale Community College/NAU
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