Summary
Overview
Work History
Education
Skills
Additional Information
Work Availability
Accomplishments
Quote
Work Preference
Interests
Timeline
Hi, I’m

Jennifer Dunn

Beaumont
Jennifer Dunn

Summary

Results-driven healthcare professional with over 5 years of experience in medical billing, Medicare claims processing, and reimbursement support. Skilled in managing the full billing cycle, including eligibility verification, claims submission, payment recoupment, and compliance with HIPAA, CMS, and payer-specific guidelines. Proficient in generating detailed data reports, audit summaries, and maintaining accurate balance reports to support financial accuracy and operational transparency. Experienced in using Medicare software and EHR systems to streamline documentation, monitor required materials, and ensure billing integrity. Adept at identifying and resolving system inefficiencies while promoting continuous process improvement. Known for precision, accountability, and a strong commitment to optimizing revenue cycle performance.

Overview

10
years of professional experience

Work History

Southeast HR

Medical Data and Billing Coordinator
09.2024 - 04.2025

Job overview

  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Organized accounts for financial audits and supported audit process.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Reviewed provider coding information to report services and verify correctness.
  • Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
  • Managed large volume of medical claims on daily basis.
  • Evaluated original investigation reports and documents to resolve secondary concerns.
  • Evaluated medical claims for accuracy and completeness and researched missing data.

Humana

Lead Operations Specialist
01.2023 - 02.2024

Job overview

  • Conducted surprise cash audits, fraud monitoring, and operations surveillance.
  • Processed electronic fund transfer disputes and supported staff on debit and credit card maintenance.
  • Evaluated quality and reasonable cost of vendor services for business support.
  • Delivered technical support and back up for system administrator on BPM, Precision, Cognos and Integrated Teller systems.
  • Conducted post-trade processing and resolved trade settlement issues.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Conducted regular reviews of operations and identified areas for improvement.

Sagility Healthcare

Medical Insurance Examiner
08.2021 - 01.2023

Job overview

  • Proficiently responded to customer inquiries via phone, email, and chat to provide timely and accurate information regarding products and services.
  • Resolved customer complaints and concerns by actively listening to their issues and providing solutions, resulting in a high customer satisfaction rate.
  • Processed orders, returns, and exchanges efficiently to ensure timely delivery and customer convenience.
  • Utilized CRM software to maintain detailed customer records and track interactions, enabling personalized service and targeted marketing campaigns.
  • Collaborated with cross-functional teams to escalate complex customer issues and ensure prompt resolution, demonstrating strong teamwork and communication skills.

Baptist Hospital

Admissions Coordinator
12.2017 - 01.2019

Job overview

  • Coordinate scheduling of appointments, surgeries, and diagnostic tests to optimize patient flow and reduce wait times.
  • Collaborate with physicians, nursing staff, and other healthcare providers to facilitate timely and appropriate patient admissions and create personalized care plans.
  • Serve as a liaison between patients, families, and hospital departments to ensure effective communication, address concerns, and provide exceptional customer service.
  • Verify insurance coverage, obtain authorizations, and accurately input patient information into electronic medical records system for seamless billing and reimbursement.
  • Efficiently manage patient admissions process from initial contact to final discharge, ensuring smooth transition and adherence to hospital policies.

Education

Central Medical Magnet High School
Beaumont, TX

High School Diploma
06.2014

University Overview

Skills

  • Critical analysis skills
  • Strategic account oversight
  • Knowledge of M&A processes
  • Oversight of corrective measures
  • Proficient in MS Office
  • Client needs evaluation
  • Skilled in medical coding
  • Risk assessment evaluation
  • Audit support
  • Billing software
  • Business operations support
  • HIPAA compliance

Additional Information

Additional Information
Documented patient information accurately and maintained confidential medical records in compliance with HIPAA regulations., Demonstrated excellent communication skills and empathy towards patients and their families, fostering a supportive and comforting environment in a fast-paced healthcare setting., Collaborated with healthcare team to ensure patient comfort and safety, including implementing infection control protocols and following proper procedures for handling medical equipment., Took on leadership roles in various school projects, including organizing a science fair that showcased innovative ideas in the field of biotechnology. Developed critical thinking and problem-solving skills through participating in hands-on experiments and research projects, which enhanced my understanding of complex scientific concepts.
Availability
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Accomplishments

Accomplishments
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Supervised team of 15 staff members.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Audit Technology Integration - Uncovered $500,000 budget process errors with development of a multiple source analytical auditing tool.
  • Client Interface - Worked in close collaboration with clients, providing accounting, payroll and taxation advice.
  • Data Organization - Classified, recorded and summarized numerical and financial data to compile and keep financial records.

Quote

The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama

Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Career advancementHealthcare benefitsPaid time off

Interests

Reading

Working on Technology

DIY Projects

Decorating

Cooking

Timeline

Medical Data and Billing Coordinator
Southeast HR
09.2024 - 04.2025
Lead Operations Specialist
Humana
01.2023 - 02.2024
Medical Insurance Examiner
Sagility Healthcare
08.2021 - 01.2023
Admissions Coordinator
Baptist Hospital
12.2017 - 01.2019
Central Medical Magnet High School
High School Diploma
Jennifer Dunn