Jennifer Duplantis Ricks
Ponchatoula,LA
Summary
Efficient, accurate and detail-oriented person who takes initiative and is driven to succeed. Highly motivated to expand knowledge and skills. Accomplished Loan Officer dependable in building customer base and exceeding business goals. Well-versed in loan products and customer engagement strategies. Pursues opportunities to build connections, increase bank revenue and cement loyalty.
Overview
12
12
years of professional experience
Work History
Mortgage Loan Originator
Fidelity Bank/ Nola Lending Group
07.2020 - Current
- Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
- Worked with underwriters to fix application problems and resolve issues.
- Explained different types of loans pertaining to client situations.
- Prepared documents for customers, submitting and overseeing through each step of closing process.
- Collected information from banks, institutions and employers to assess applicant eligibility.
- Collaborated with sales agents, financial planners and accountants to attract clients and enhance beneficial partnerships.
- Resolved discrepancies between borrowers, lenders and financial institutions with detail orientation and efficiency.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Checked loan documents for accuracy prior to closing.
- Negotiated loan terms and conditions with clients to maximize profitability.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Developed and implemented marketing campaigns to generate new business opportunities.
- Monitored portfolio performance and provided clients with periodic updates on loan progress.
- Reviewed loan files and updated to match current standards.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Participated in industry events and conferences to build relationships and gain market intelligence.
- Developed extensive network of referral partners to source new mortgage loan opportunities.
Branch Banker II
Fidelity Bank
03.2018 - Current
- Responded to customer requests via telephone and email.
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Exceeded quarterly sales goals.
- Prepared, sorted and distributed reports to appropriate managers
- Assessed clients' financial situations to develop strategic financial planning solutions.
- Submitted loan applications to the underwriter for verification and recommendations.
- Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
- Advised clients on mortgage, educational and personal loans.
- Developed and maintained relationships with local real estate agents.
- Generated sales reports and productivity reports to assist decision-makers with operational improvements.
- Coordinated daily meetings with associates to communicate sales and customer service goals.
- Addressed problems with customers to promote quick and successful resolution.
- Increased operational efficiency by training staff on best practices and protocols.
- Interacted with customers to determine needs and offer product or service solutions.
- Managed multiple priorities in fast-paced environment.
Loan Specialist
Florida Parishes Bank
01.2016 - 03.2018
- RESPA/ TRID Experience
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Complied with regulatory requirements, including the Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
- Submitted loan applications to the underwriter for verification and recommendations.
- Recommended loan approvals and denials based on customer loan application reviews.
- Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
- Developed and maintained relationships with local real estate agents.
- Successfully closed an average of 24 loans per month.
- Reviewed and edited loan agreements to ensure accuracy.
- Conducted UCC searches and created environmental reports as part of the loan process.
- Maintained strict confidentiality of bank records and client information.
- Maintained friendly and professional customer interactions.
Multi-Service Banker II
Whitney Bank
02.2013 - 01.2016
- RESPA/ TRID Experience
- Answered a high volume of phone calls and emails
- Organized computer-based information.
- Filing of personal documentation for customers
- Executed basic banking and bookkeeping tasks.
- Screened personal and business calls and directed them to the appropriate party
- Assessed clients' financial situations to develop strategic financial planning solutions
- Increased company revenue by referring customers to other partners for various investment products
- Trained and directed several new hires during department orientations
- Built strong relationships with clients
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
- Developed and maintained relationships with local real estate agents.
- Submitted loan applications to the underwriter for verification and recommendations.
- Developed prospects for new loans by conducting 40 cold calls weekly.
- Complied with regulatory requirements, including the Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
- Maintained strict confidentiality of bank records and client information.
- Maintained friendly and professional customer interactions.
- Recommended loan approvals and denials based on customer loan application reviews.
Internet Sales Consultant
Bill Hood Automotive
09.2011 - 01.2013
- Helped customers to find a particular vehicle of interest
- Work with Excel, Word, Outlook
- Interact with Customers daily to ensure Customer Satisfaction
- Answered a high volume of phone calls and email inquiries
- Organized and attended meetings, including compiling all documents and reports ahead of time
- Filed paperwork and organized computer-based information
- Maintained appropriate filing of personal and professional documentation
- Screened personal and business calls and directed them to the appropriate party
Education
BBA - Business Administration, Management
Southeastern Louisiana University
Hammond12.2012
Skills
- Microsoft Office proficiency
- Strong problem solver
- People-oriented
- Goal-oriented
- Professional and mature
- Excellent work ethic
- Organizational skills
- Works well under pressure
- Time management
- Highly organized
- Positive attitude
- Microsoft Excel certified
- Team player
- Customer Referrals
- Loan Processing
- Works well under stress
- Processing Loan Applications
- Desktop Underwriting Expertise
President of Homeowner's Association
I have been involved with my HOA for 4 years, being president for 3.
Timeline
Mortgage Loan Originator
Fidelity Bank/ Nola Lending Group
07.2020 - Current
Branch Banker II
Fidelity Bank
03.2018 - Current
Loan Specialist
Florida Parishes Bank
01.2016 - 03.2018
Multi-Service Banker II
Whitney Bank
02.2013 - 01.2016
Internet Sales Consultant
Bill Hood Automotive
09.2011 - 01.2013
BBA - Business Administration, Management
Southeastern Louisiana University
Similar Profiles
Frances CothrenFrances Cothren
Mortgage Loan Officer at Fidelity Bank/NOLA LendingMortgage Loan Officer at Fidelity Bank/NOLA Lending
Christianne WichterichChristianne Wichterich
Turn Down and Withdrawal Manager at Fidelity Bank D/b/a NOLA LendingTurn Down and Withdrawal Manager at Fidelity Bank D/b/a NOLA Lending
Edward T. MottEdward T. Mott
Personal Lending Consultant II/ Pipeline Manager at Wells Fargo Bank/Personal Lending GroupPersonal Lending Consultant II/ Pipeline Manager at Wells Fargo Bank/Personal Lending Group
DeJa HarrisDeJa Harris
Medical Office Specialist at North Oaks Medical CenterMedical Office Specialist at North Oaks Medical Center
Haven BriggsHaven Briggs
Licensed Practical Nurse at MedCentrisLicensed Practical Nurse at MedCentris