Jennifer Emmanuelle Philippe
Miramar,FL
Summary
Dedicated and adaptable professional with extensive experience in customer service and real-time adherence management. Bilingual in Haitian Creole and French with intermediate proficiency in English and Spanish. Seeking an interpreter position to leverage linguistic skills and diverse background in providing accurate and culturally sensitive communication.
Overview
13
13
years of professional experience
Work History
Real Time Adherence Agent
Digicel Haïti
Port-au-Prince, Port-au-Prince
10.2015 - 05.2021
- Managed and reported all incoming calls, overseeing the scheduling of agents
- Ensured real-time adherence to schedules, optimizing operational efficiency.
- Ensured customer service operations adhered to departmental policies and procedures.
- Created reports detailing customer service metrics such as response times, resolution rates, average call duration.
Customer Service Agent
Digicel Haiti
Port-au-Prince, Port-au-Prince
12.2012 - 10.2015
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Assisted customers with inquiries regarding products and services through phone, email, and chat.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
Customer Service Agent
Voila Comcel
Port-au-Prince, Port-au-Prince
05.2012 - 12.2012
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Assisted customers with inquiries regarding products and services through phone, email, and chat.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
Barmaid/Customer Service Representative
Hotel Montana
Bourdon, Por-au-Prince
06.2008 - 11.2011
- Greeted customers and took orders for food and drinks.
- Cleaned work areas including counters and shelves throughout shift.
- Prepared alcoholic and non-alcoholic beverages in accordance with standard recipes.
- Organized inventory of liquors, beer, wines and other related items according to established standards.
- Processed payments using POS system or cash register accurately.
Education
Certificate - Home Health Aide
Touze Health Institute
Florida City, FL02-2024
Associate of Applied Science - Hospitality Management School
Ecole Hoteliere D'Haiti
Haiti06-2008
High School Diploma -
Collège Marie-Anne
Haiti 06-2006
Certified Nursing Assitance
Touze Health Institute
Florida City, FLSkills
- Strong ability to work under pressure and adapt to various management styles
- Quick adaptation to different contexts and communication styles in business relationships with customers
- Proficient in MS Office (Word, Excel, PowerPoint) and Web Development
- Experience with billing software (Amadeus) and accounting systems
- Positive Attitude
- Resolving customer issues
- Strong communication abilities
References
Available Upon request
Languages
mother tongue, fluent, intermediate, intermediate
Languages
English
Professional
spanish
Limited
French
Native/ Bilingual
creole
Native/ Bilingual
References
References available upon request.
Timeline
Real Time Adherence Agent
Digicel Haïti
10.2015 - 05.2021
Customer Service Agent
Digicel Haiti
12.2012 - 10.2015
Customer Service Agent
Voila Comcel
05.2012 - 12.2012
Barmaid/Customer Service Representative
Hotel Montana
06.2008 - 11.2011
Certificate - Home Health Aide
Touze Health Institute
Associate of Applied Science - Hospitality Management School
Ecole Hoteliere D'Haiti
High School Diploma -
Collège Marie-Anne
Certified Nursing Assitance
Touze Health Institute
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