Summary
Work History
Education
Skills
Websites
Work Availability
Quote
Timeline
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JENNIFER F. LUKKES

JENNIFER F. LUKKES

Administrative Support
Racine,WI

Summary

Welcoming clerical professional with 20+ years of experience in private and public sectors as well as non-profit settings, assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with diverse public and internal customers, using multiple phones lines and Google Voice, Microsoft Office and expense reporting, travel planning and calendar management. Accurate when entering information in proprietary databases and keeping organized filing systems.

Work History

Office Operations Associate

State Of Wisconsin - Office Of The Public Defender
Racine, WI
05.2019 - Current
  • Knowledge of the criminal justice system, SPD rules, policies and procedures and observation of ethical obligations required in a busy law office, including client confidentiality
  • Experienced in creating, proofreading, and editing written communications with close attention to detail
  • Ability to work effectively and respectfully with people, including those from different ethnic, cultural, political, economic, and religious backgrounds
  • Efficient organization, time management and project management skills, problem-solving and ability to multi-task
  • Handle multiple phone lines and utilize Google Voice to deliver excellent customer service to clients and internal staff.

Project Assistant

Genesis 10 At Northwestern Mutual
Franklin, WI
11.2017 - 11.2018
  • Manage calendars, schedule meetings, arrange business travel, and prepare expense reports for four directors in the Transformation Office.
  • Completed multiple tasks simultaneously to optimize project completion.
  • Performed work according to project schedules and established quality standards.
  • Managed quality and client deadlines by working closely with staff to maintain adherence with project requirements..
  • Coordinated and set up meetings between all stakeholders using Microsoft Outlook.

Administrative Assistant

InSync Staffing At SC Johnson
08.2015 - 03.2016
  • Categorized items by segment and customized product descriptions, images, and specification information into Deal Deck catalog database for Air Care Customer Marketing department to be utilized by 100+ management level
  • Planned domestic travel for four management level employees and international travel for two SCJ managers in Europe utilizing Axiom website and organized both electronic and paper files for easy retrieval.
  • Monitored supervisor's work calendar in Microsoft Outlook and scheduled appointments, meetings and travel in Axiom.

Data Entry Specialist

Zimmerman Consulting At Racine County
Racine, WI
09.2014 - 04.2015
  • Created and managed paper and electronic filing systems, recorded information, updated information, and maintained documents for 25-30 students participating in school under health and water grants.
  • Compiled data and reviewed information for accuracy prior to input.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Reviewed and updated client correspondence files and database information to maintain accurate records.
  • Corrected data entry errors to prevent later issues such as duplication or data degradation.

Receptionist / Administrative Assistant

Adecco At Action Agency, Village Of Mt. Pleasant
Racine, WI
06.2013 - 03.2014
  • Utilized Access database and recorded resident complaints of overgrown foliage, sent out violation letters, and ordinance notices to property owners for Department of Public Works Director resulting in 20+ village residents cleaning up their properties.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Scheduled office meetings and client appointments for staff teams.

Human Resources Assistant/Secretary

Kelly Services Via City Of Racine & InSinkErator
Racine, WI
06.2012 - 04.2013
  • Collaborated with Engineering department to serve an average of 100+ city residents per day, and sent out resident sidewalk repair orders and answered questions and complaints.
  • Organized new employee orientation schedules for new hires.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Screened applicant resumes and coordinated both phone and in-person interviews.

Education

Bachelor of Arts - Business Administration And Marketing

Carthage College
Kenosha, WI

Associate of Science - Administrative Assistant

Gateway Technical College

Skills

  • Computer Programs: Microsoft Word, Excel, PowerPoint, Publisher, Outlook, Gmail, SharePoint, Access, Skype, Google Voice, Axiom and American Express travel arrangement portals and Adobe Acrobat and InDesign and Deal Deck
  • Calendar management and high-volume meeting scheduling
  • Excellent problem-solving, communication, organization and prioritization skills

Websites

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Timeline

Office Operations Associate

State Of Wisconsin - Office Of The Public Defender
05.2019 - Current

Project Assistant

Genesis 10 At Northwestern Mutual
11.2017 - 11.2018

Administrative Assistant

InSync Staffing At SC Johnson
08.2015 - 03.2016

Data Entry Specialist

Zimmerman Consulting At Racine County
09.2014 - 04.2015

Receptionist / Administrative Assistant

Adecco At Action Agency, Village Of Mt. Pleasant
06.2013 - 03.2014

Human Resources Assistant/Secretary

Kelly Services Via City Of Racine & InSinkErator
06.2012 - 04.2013

Bachelor of Arts - Business Administration And Marketing

Carthage College

Associate of Science - Administrative Assistant

Gateway Technical College
JENNIFER F. LUKKESAdministrative Support