Jennifer Fabros Medina
Woodbridge,VA
Summary
Versatile Assistant General Manager with 12+ years of experience overseeing daily property management operations. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges.
Overview
21
21
years of professional experience
Work History
Assistant General Manager
Riverside, Elme Communities Formerly Bozzuto
05.2016 - Current
- Responsible for effectively managing and marketing the operational and financial performance of 1,221-unit apartment community in the Washington, DC Metro area.
- Assist General Manager with developing the budgets, marketing strategies and business plans by driving an aggressive sales effort to establish the property as a sub-market leader.
- Direct weekly meetings, assist with monthly financial owner report packages and work closely with the development managers to ensure quality product.
- Coach and motivate sales team to meet or exceed occupancy targets.
- Manage all renewals, resident retention efforts and community events.
- Oversee tenant move out process.
- Train new employees on Yardi Voyager/CRM systems, on proper protocols, and customer service standards.
- Analyze customer feedback data to identify areas of improvement and develop solutions.
- Assist in due diligence process prior to management takeover.
- Resolved problems promptly to elevate customer approval.
Community Manager III
Riverside, AIMCO
12.2015 - 05.2016
- Promoted from Resident Relations Manager to Community Manager III
- Community Manager of a conventional apartment complex of 1,221 units with a team of 15 members
- Oversaw leasing operations, reviewing, and approving all applicant files prior to moving in for compliance with policies
- Assisted General Manager with strategic planning and meeting individual and community performance goals, ensuring occupancy and renewal goals are met
- Maximize rental revenue by maintaining high occupancy and reduction of vacancy loss, bad debt loss, and concessions
- Led the team in effective outreach marketing, ensuring all follow ups are performed within AIMCO’s standards of 2 hours
- Managed renewal processes ensuring resident pulse checks are performed prior to renewal date
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Monitored community activities and maintained compliance with relevant laws, regulations and codes.
Resident Relations Manager
Riverside, AIMCO
06.2014 - 12.2015
- Managed Resident Relations Department of 1,221 unit with a team of three (3) members
- Decreased delinquencies to under 2%
- Submitted delinquent accounts to legal team for eviction efforts to disposition of closed files
- Resolved resident concerns and maintenance issues
- Analyzed and evaluated monthly and quarterly financial reports
- Managed renewals and negotiations of lease renewal from start to completion, complying with AIMCO standards
- Worked closely with the Make Ready Manager and Service Manager to ensure a smooth operation of the move out and make-ready process of all units
- Responsible for monthly resident retention reporting, advertising reports and devised marketing strategies
- Reported and documented maintenance requests and scheduled appropriate services.
- Conducted property move-ins, move-outs and walk-through inspections.
Accounting Specialist
Cavalier Services, Inc.
02.2003 - 06.2014
- Executive Assistant to Director of Performance Management, promoted to Accounting Specialist,
- Managed accounts payable, accounts receivable and payroll functions to ensure compliance with accounting deadlines utilizing WINTEAM,
- Assisted with completion of month-end close, quarterly and year close.
- Managed vendor accounts and remitted payments to contractors and vendors according to internal accounts payable procedures.
- Oversaw company credit cards and expenses for Executive and Operations Managers.
- Processed all employee garnishments
- Prepared daily bank deposits, off and on site.
- Prepared company sales taxes returns, business license renewals, and other business-related tax reporting requirements.
Education
Information Technology
Informatics Computer Institute
Philippines 2000
Physical Therapy - Physical Therapy
De La Salle University
Philippines1999
High School Diploma -
Tallwood High School
Virginia Beach, Virginia1994
Skills
- Yardi Voyager/CRM, Onesite, Microsoft 365 proficiency
- WinTeam WINTEAM financial and operations software
- Local and state regulations governing rent collection and eviction procedures
- Preparing reports and presentations
- Excellent written and verbal communication skills
- Analytical thinking
- Customer Retention, Customer Satisfaction
Accomplishments
- Best Social Media, 2019
- Top Leasing Consultant, 2020
Bozzuto Management Awards
Timeline
Assistant General Manager
Riverside, Elme Communities Formerly Bozzuto
05.2016 - Current
Community Manager III
Riverside, AIMCO
12.2015 - 05.2016
Resident Relations Manager
Riverside, AIMCO
06.2014 - 12.2015
Accounting Specialist
Cavalier Services, Inc.
02.2003 - 06.2014
Information Technology
Informatics Computer Institute
Physical Therapy - Physical Therapy
De La Salle University
High School Diploma -
Tallwood High School
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