<ul><li>Manage 5 direct reports as leader of the NW Region ($500M+ annual revenue) for a 6-year-old startup, as the team that owns the crucial business of matching shipments with the most cost-efficient strategies to secure high-quality carriers for our customers.</li><li>Delegated ownership of Product and Programs for Brokerage through proven ability to approach problems analytically.</li><li>Lead 1+ year projects such as creation of a new broker board product, migration of a backend data transformation from shipper to carrier jobs, which set teams up for success with product efficiencies gained/minimal disruption in day-to-day or tooling.</li><li>Achieved a company-wide batching empty miles initiative through partnership with P&E, breaking down complex algorithms to present data driven proposals for scalable solutions that improved batch match rate from 1.3% to 13.5% YoY with estimated $4.5M profit improvement.</li></ul> at Convoy<ul><li>Manage 5 direct reports as leader of the NW Region ($500M+ annual revenue) for a 6-year-old startup, as the team that owns the crucial business of matching shipments with the most cost-efficient strategies to secure high-quality carriers for our customers.</li><li>Delegated ownership of Product and Programs for Brokerage through proven ability to approach problems analytically.</li><li>Lead 1+ year projects such as creation of a new broker board product, migration of a backend data transformation from shipper to carrier jobs, which set teams up for success with product efficiencies gained/minimal disruption in day-to-day or tooling.</li><li>Achieved a company-wide batching empty miles initiative through partnership with P&E, breaking down complex algorithms to present data driven proposals for scalable solutions that improved batch match rate from 1.3% to 13.5% YoY with estimated $4.5M profit improvement.</li></ul> at Convoy
<ul><li>Worked across multiple levels of a complex content ingestion system over a 10-year span</li><li>Improved system performance by streamlining data retrieval and backend operations</li><li>Standardized data ingestion protocols, enhancing accuracy across geographic and topical datasets</li><li>Implemented client-facing dashboard features previously underutilized, making them standard practice</li><li>Integrated third-party tools to overcome content access restrictions and expand curation capabilities</li><li>Applied deep understanding of Google search logic to maximize content quality and relevance</li><li>Analyzed and explained system behavior to internal stakeholders and clients to improve transparency</li><li>Developed training protocols for content moderation and system maintenance, enabling week-long onboarding cycles</li><li>Managed a team of 12 moderators over four years, optimizing workflows to support high-volume data pulls</li><li>Coordinated with operations and account teams to assess client requests, troubleshoot issues, and develop solutions</li><li>Conducted honest, strategic discussions with clients and leadership to align requests with system limitations and business goals</li><li>Maintained detailed process documentation to support organizational memory, training, and accountability</li><li>Completed college-level coursework in survey and process writing; applied principles to workplace efficiencies</li><li>Self-taught in multiple platforms including sound and video editing software, media production software</li><li>Proficient in Microsoft Office Suite, Google Workspace, and a range of productivity and curation tools</li></ul> at Futuri Media<ul><li>Worked across multiple levels of a complex content ingestion system over a 10-year span</li><li>Improved system performance by streamlining data retrieval and backend operations</li><li>Standardized data ingestion protocols, enhancing accuracy across geographic and topical datasets</li><li>Implemented client-facing dashboard features previously underutilized, making them standard practice</li><li>Integrated third-party tools to overcome content access restrictions and expand curation capabilities</li><li>Applied deep understanding of Google search logic to maximize content quality and relevance</li><li>Analyzed and explained system behavior to internal stakeholders and clients to improve transparency</li><li>Developed training protocols for content moderation and system maintenance, enabling week-long onboarding cycles</li><li>Managed a team of 12 moderators over four years, optimizing workflows to support high-volume data pulls</li><li>Coordinated with operations and account teams to assess client requests, troubleshoot issues, and develop solutions</li><li>Conducted honest, strategic discussions with clients and leadership to align requests with system limitations and business goals</li><li>Maintained detailed process documentation to support organizational memory, training, and accountability</li><li>Completed college-level coursework in survey and process writing; applied principles to workplace efficiencies</li><li>Self-taught in multiple platforms including sound and video editing software, media production software</li><li>Proficient in Microsoft Office Suite, Google Workspace, and a range of productivity and curation tools</li></ul> at Futuri Media