Jennifer Hamblen Valdivia
Jacksonville,Florida
Summary
Accomplished leader with a proven track record at multi-state integrated pediatric health system, adept in strategy development and leading educational programs to achieve significant outcomes and financial targets. Skilled in data analysis and a Dare to Lead Trained Leader, I excel in building teams and pioneering new initiatives, demonstrating exceptional problem-solving capabilities.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Director, Education Programs
Nemours Children’s Health
Jacksonville, Florida
01.2018 - Current
- Provide leadership and strategic management of staff and resources to enable the institution to achieve strategic goals, education initiatives, operational targets, continuing professional development program increases, financial goals, and compliance with accreditation and regulatory standards, and operational policies and procedures.
- Develop and actively maintain a dynamic environment for faculty through the newly formed Office of Faculty Development, using a data-informed approach and leveraging academic partnerships to identify and fulfill faculty needs.
- Oversee and supervise education departments, including continuing education, faculty development, medical simulation, and the medical library.
- Lead interprofessional continuing education programs to achieve and maintain Joint Accreditation for Interprofessional Continuing Education.
- Developed integrated teams, policies, a learning management system, and programs to support multiple clinicians across a multi-state pediatric healthcare system.
- Oversee the medical library to ensure that academic and evidence-based resources support Nemours clinicians.
- Develop and monitor education budgets.
- Establish, build, and sustain collaborative relationships with Nemours senior-level management, departments, and external partners and institutions.
- Secured funding for two strategic business plans to be implemented.
- Secured initial Joint Accreditation for Interprofessional Continuing Education accreditation.
Director, Office of Continuing Medical Education
Nemours Children’s Health
, Florida
04.2014 - 12.2017
- Managed all aspects of accredited continuing medical education programming and staff across a multi-state integrated pediatric health system.
- Responsible for maintaining Accreditation Council for Continuing Medical Education (ACCME) accreditation, and developing and implementing educational initiatives, systems, and procedures to keep Nemours current with changing ACCME policies.
- Trained and mentored staff on ACCME policies and procedures to assure compliance with standards and regulations.
- Supervised the preparation of conference budgets, including decisions regarding registration fees and faculty honoraria, according to established guidelines and departmental and conference-specific accounting.
- Reviewed and approved all department expenses.
- Developed budgets, proposals, grant proposals, needs assessments, and strategic relationships necessary for successful funding.
Medical Education Outcomes Analyst
Nemours Children’s Health
Jacksonville, FL
04.2013 - 03.2014
- Managed the continuing medical education outcomes program, which included data analysis, survey development, and report preparation.
- Developed and wrote external funding requests, and developed educational programming.
Operations Manager – Graduate Medical Education/Mayo Graduate School
Mayo Clinic
Jacksonville, FL
07.2012 - 07.2013
- Responsible for analyzing and preparing annual report card for all Mayo School of Graduate Medical Education programs
- Provided administrative leadership to Mayo School of Graduate Medical Education and Mayo Graduate School projects and work groups
Operations Manager - Graduate Medical Education
Mayo Clinic
Jacksonville, FL
07.2005 - 06.2008
- Responsible for oversight of all administrative aspects of the Mayo School of Graduate Medical Education.
- Served as an administrative partner with physicians who served as Associate Deans and Chairs of Education.
- Established operational and capital budgets, monitored financial performance, and responded to significant variances.
- Reviewed and participated in the approval process for standards, policies, and guidelines for graduate medical education.
- Achieved and maintained accreditation for the school and programs by demonstrating knowledge and monitoring compliance with all accreditation guidelines and licensure requirements.
- Managed staff to ensure that teaching and learning were occurring in compliance with policies and accreditation requirements.
- Supported personnel development, succession planning, staff mentoring, and recruitment, and retention initiatives.
- Proposed new programs, and facilitated promotion and marketing of both new and existing programs.
- Provided leadership in ensuring quality in all aspects of graduate medical education.
- Led and oversaw technology projects and developments within the school.
- Analyzed and prepared data for the Chair of Education to include annual scorecards for individual programs, as well as national and local trends that impacted graduate medical education.
- Developed partnerships with physician chairs and clinical administrators in support of institutional goals.
Supplemental Employee
Mayo Clinic
07.2007 - 05.2008
- Conducted special project work as needed by the Mayo School of Graduate Medical Education to include all Mayo group practice sites
Human Resources Service Partner
Mayo Clinic
Rochester, MN
11.2003 - 06.2005
- Worked collaboratively to find human resources solutions to the meet the operational goals of assigned departments
- Participated as a member of the management team of departments served, contributing to overall business deliberations
- Gave direction to team members serving in the same departments and assigned assistant
- Partnered with assigned managers to identify the human resources implications of work unit issues
- Provided policy interpretation, management coaching, and strategic planning to assigned departments
- Led groups within the Human Resources Department as requested
Administrative Fellow
Mayo Clinic
Rochester, MN
07.2002 - 11.2003
- Participated and contributed through a variety of administrative assignments throughout Mayo Clinic Rochester
- Developed and presented business plan for condition management programs that included the following analyses: pricing, financial, marketing, operational, and industry
- Created and developed a pharmacy dashboard report which utilized various financial and operational metrics
- Served as Interim Education Administrator for Surgery Graduate Education Committee (GEC), MGSM Female Resident Recruitment Task Force, and Resident Duty Hours Task Force
- Performed administrative tasks such as providing direction to Surgery GEC coordinator, program directors and coordinators, meeting planning, and internal review report and minute writing
- Coordinated institutional resident duty hour regulation implementation
- Served as Interim Service Partner, assisted managers with department re-organizations, job evaluations, policy interpretation, internal promotions, and job requisitions
- Provided coverage for Human Resources staffing specialists and service partners
Graduate Assistant, Human Resources
University of North Carolina Student Health Services
Chapel Hill, NC
08.2000 - 06.2002
- Assisted in maintaining policies, procedures, and employee files in compliance with JCAHO standards
- Oriented new employees to the organization
- Wrote and submitted position descriptions for job evaluation requests
- Organized employee recognition events
Administrative Intern, Outpatient Operations and Office of Patient Affairs
Mayo Clinic
Rochester, MN
05.2001 - 08.2001
- Performed administrative tasks such as meeting planning, records of committee action, report writing, presentations, and analytical analysis for the Outpatient Hours of Operation Task Force and Complex Care/Office of Patient Affairs Subgroup
- Prepared final report and recommendations assessing patient intrafacility transportation issues
- Participated in various organizational committees
Patient Relations Representative
Duke University Sports Medicine Center
Durham, NC
05.1998 - 07.2000
- Implemented and trained staff for front-end process realignment initiative
- Served as expert in insurance with emphasis on managed care plans, including clinic utilization and customer service
Education
Master of Healthcare Administration - Quality Management
University of North Carolina at Chapel Hill
Chapel Hill, NC05.2002
Bachelor of Arts - Political Science and Public Administration, Cum Laude
Elon University
Elon, NC05.1998
Skills
Team Leadership
Data Analysis and Presentation
New Program and Business Plan Development
Strategy Development
Team Building
KPI Development
Financial Acumen
Effective Decision Making
Change Management
Certification
Dare to Lead Trained Certificate, 08/14/24
Publications
Murray, P.M., Valdivia, J.H., Berquist, M.R., A metric to evaluate the comparative performance of an institution's graduate medical education program., Academic medicine : Journal of the Association of American Medical Colleges, 84, 2, 212-219, 02/09, https://doi.org/10.1097/ACM.0b013e3181939705
Other Speaking Invitations
- Panelist, Pursuing the Menu of Criteria for Accreditation with Commendation, 08/05/2022, 2023 Accreditation Council for Continuing Medical Education Accreditation Workshop, Chicago, IL
- Panelist, Pursuing Accreditation with Commendation, 08/28/24, 2024 Accreditation Council for Continuing Medical Education Accreditation Workshop, Chicago, IL
- Faciltator, Planning Effective Continuing Education Activities Breakout Sessionm Implementing the Standards for Integrity and Independence in Accredited Continuing Education Breakout Session, Internalizing Strategies for Continuous Improvement and Evolution in Your Continuing Medical Education Program, 08/27/24-08/28/204, 2024 Accreditation Council for Continuing Medical Education Accreditation Workshop, Chicago, IL
Volunteer Experience
- Volunteer Surveyor, Accreditation Council for Continuing Medical Education, 09/16, Present
- Volunteer, Guardian ad Litem Program, Duval County, 05/17, 02/20
Presentations
· Valdivia, J.H., Arn, P., & Guthridge, J. (2021, February 24). A model for interprofessional education to improve patient safety in a children’s hospital [Conference Presentation]. Society for Academic Continuing Medical Education Annual Meeting, Savannah, GA, United States.
· Valdivia, J.H. & Guthridge, J. (2023, May 19). Strategically Resourcing your CE Team: A Case Study [Conference Session]. Accreditation Council for Continuing Medical Education Annual Meeting – Learn to Thrive 2023, Chicago, IL, United States.
· Valdivia, J.H. & Guthridge, J. (2023, October 24). A Case Study in Strategically Resourcing your CE Program [Conference Presentation]. Accreditation Council for Continuing Medical Education – Learn to Thrive Plus. Virtual Meeting.
· Valdivia, J.H., Eberbach, K. & Hockenberry, S. (2025, April 24). Four Cornerstones for Strategic Planning in Accredited CE. Accreditation Council for Continuing Medical Education Annual Meeting, Learn to Thrive 2025, Chicago, IL, United States.
Timeline
Director, Education Programs
Nemours Children’s Health
01.2018 - Current
Director, Office of Continuing Medical Education
Nemours Children’s Health
04.2014 - 12.2017
Medical Education Outcomes Analyst
Nemours Children’s Health
04.2013 - 03.2014
Operations Manager – Graduate Medical Education/Mayo Graduate School
Mayo Clinic
07.2012 - 07.2013
Supplemental Employee
Mayo Clinic
07.2007 - 05.2008
Operations Manager - Graduate Medical Education
Mayo Clinic
07.2005 - 06.2008
Human Resources Service Partner
Mayo Clinic
11.2003 - 06.2005
Administrative Fellow
Mayo Clinic
07.2002 - 11.2003
Administrative Intern, Outpatient Operations and Office of Patient Affairs
Mayo Clinic
05.2001 - 08.2001
Graduate Assistant, Human Resources
University of North Carolina Student Health Services
08.2000 - 06.2002
Patient Relations Representative
Duke University Sports Medicine Center
05.1998 - 07.2000
Master of Healthcare Administration - Quality Management
University of North Carolina at Chapel Hill
Bachelor of Arts - Political Science and Public Administration, Cum Laude
Elon University
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