Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Jennifer Hill Maxwell

Farmington,UT

Summary

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Overview

29
29
years of professional experience

Work History

Store Manager

Pat's Dancewear
Bountiful, Utah
10.2011 - Current
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Oversaw, trained and encouraged 12 sales associates, promoting culture of efficiency and performance.
  • Rotated merchandise and displays to feature new products and promotions.
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Managed vendor selection and relations to guarantee best pricing and on-time deliveries.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Analyzed and interpreted store trends with Quickbooks and Springboard to facilitate planning.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
  • Completed quarterly and yearly profit and loss performance reports.
  • Generated repeat business by delivering exceptional customer service and positive engagement.
  • Trained and developed new associates on POS system and key sales tactics, which improved process flows.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions.
  • Submitted orders for new inventory.
  • Drafted invoices for completed work.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Designed improvement plans.
  • Completed routine store inventories.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Generated spreadsheets detailing sales information.
  • Increased profit by streamlining operations.
  • Examined merchandise to verify correct pricing and attractive displays.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Improved sales process and tracking with implementation of new point of sale (POS) system.
  • Optimized store displays and appearance via strategic merchandising.

Sales Associate/Stock Person

Gymboree And Crazy 8
Ogden, Utah
10.2007 - 10.2011
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Processed product returns and assisted customers with other selections.
  • Engaged with customers to effectively build rapport and lasting relationships.

Meteorologist

National Weather Service
Salt Lake City, UT
02.1995 - 08.2003
  • Developed accurate weather forecasts by analyzing data and using mathematical models and physics to interpret collected information.
  • Maintained and operated sophisticated meteorological equipment, scientific instruments, technology and software.
  • Collected and updated meteorological information and data to develop weather forecasts and report current weather conditions.
  • Maintained deep knowledge of local, national and international geography and topography to provide better weather forecasts and predictions.
  • Reviewed information from radar and satellite imagery, weather reporting agencies and air station observations to compile and analyze data for weather reports.
  • Provided scientific data related to climatological and meteorological concerns to government representatives and research institutions to affect positive policy changes.
  • Scheduled and performed community outreach through public appearances, school visits and station tours to increase station awareness.
  • Maintained, organized and tracked weather event data using AWIPS.
  • Studied and interpreted synoptic reports, maps, photographs and prognostic charts to predict long and short range weather conditions.
  • Conducted numerical simulations of climate conditions to understand and predict global or regional weather patterns.
  • Posted daily weather information to social media platforms to keep public informed.
  • Analyzed and interpreted meteorological data collected by surface and upper-air stations, satellites and radar to develop reports and forecasts.
  • Created severe weather hazard maps to inform viewers of future events using AWIPS/ Radar/Satellite/etc.
  • Used weather balloons to measure wind, temperature and humidity in upper atmosphere.

Education

Bachelor of Science - Meteorology

University of Utah
Salt Lake City, UT
06.1994

Skills

  • Relationship building and management
  • Team leadership and coaching
  • Vendor management
  • Database Management
  • Financial operations management
  • Systems and software programs
  • Order management
  • Maximizing Profitability
  • Excellent customer service skills
  • Staff training and development
  • Strategic thinker
  • Merchandising
  • POS Systems Knowledge
  • Budgeting and Cost Control
  • Inventory Merchandising
  • Team Leadership
  • Customer Experience Management
  • Merchandising Plan Development
  • Visual Displays
  • Professional Development
  • Employee Terminations
  • Negotiation
  • Staff Management
  • Employee Performance Evaluations
  • Culture Development
  • Opening and Closing Procedures
  • Direct Counseling
  • Bank Deposits
  • Proper Staffing
  • Employee Motivation
  • Time Management
  • Customer Satisfaction

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

It is never too late to be what you might have been.
George Eliot

Timeline

Store Manager

Pat's Dancewear
10.2011 - Current

Sales Associate/Stock Person

Gymboree And Crazy 8
10.2007 - 10.2011

Meteorologist

National Weather Service
02.1995 - 08.2003

Bachelor of Science - Meteorology

University of Utah

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Jennifer Hill Maxwell