Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Howard

Upper Marlboro,MD

Summary

Diligent and assiduous Administrative Assistant with an active Secret Security Clearance, offering years of experience providing administrative support to the Department of Defense and Falken Industries. I possess a proven track record of efficiently managing office operations, coordinating meetings, and maintaining records while ensuring strict adherence to security protocols. Adept at handling sensitive and confidential information with the utmost discretion and professionalism. Proficient in utilizing office software and systems to enhance efficiency and accuracy. I am an excellent communicator with strong interpersonal skills, able to collaborate effectively with diverse teams and stakeholders. I seek to leverage my expertise and clearance status to contribute to the success of a dynamic organization committed to excellence in administrative operations.

Overview

8
8
years of professional experience

Work History

Access Control Specialist

Falken Industries
06.2023 - Current
  • Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities.
  • Guided periodic property safety inspections and oversaw remedial action for potential hazards.
  • Wrote detailed reports of all security breaches and investigations.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain a safe environment.

Operations Manager

United States Marine Corps
01.2021 - 09.2022
  • Oversaw daily operations with a focus on optimizing mission readiness and success
  • Analyzed data on personnel, equipment, and supplies to make informed decisions on resource allocation and logistical needs
  • Utilized data analytics tools such as Excel and Tableau to create visualizations and dashboards to track key metrics and KPIs
  • Collaborated with team members and higher-level leadership to make data-driven decisions to achieve mission objectives
  • Analyzed data on personnel, equipment, and supplies to make informed decisions on resource allocation and logistical needs
  • Utilized data analytics tools such as Excel and SQL to create queries and reports to track inventory levels and logistics data

Customer Experience Manager

United States Marine Corps
01.2019 - 01.2021
  • Oversaw the development and implementation of customer experience strategies to improve customer satisfaction and retention rates
  • Conducted regular training sessions for customer-facing staff to ensure high levels of customer service
  • Collaborated with higher-level leadership to develop policies and procedures to improve customer experience across the unit
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.

Administrative Manager

United States Marine Corps
01.2016 - 01.2019
  • Oversaw all administrative functions of the company, including managing staff, scheduling meetings and events, and handling financial transactions
  • Delegated daily assignments to staff, instructed and monitored progress, and reviewed completed deliverables for completeness and accuracy
  • Manage the day-to-day administrative operations of the company, including supervising staff, overseeing facility management, and coordinating events and meetings
  • Develop and implement effective policies and procedures to streamline administrative tasks and increase operational efficiency

Education

Bachelor of Science - Software Analysis And Development

American Intercontinental University
Atlanta, GA
07.2025

No Degree - Data Analytics

National Able | IT Career Labs
Chicago, IL
04.2023

Skills

    Technical Skills

  • Data visualization
  • Data manipulation
  • Report writing
  • SQL
  • Tableau
  • Power BI
  • Microsoft Excel
  • Microsoft Access

Timeline

Access Control Specialist

Falken Industries
06.2023 - Current

Operations Manager

United States Marine Corps
01.2021 - 09.2022

Customer Experience Manager

United States Marine Corps
01.2019 - 01.2021

Administrative Manager

United States Marine Corps
01.2016 - 01.2019

Bachelor of Science - Software Analysis And Development

American Intercontinental University

No Degree - Data Analytics

National Able | IT Career Labs
Jennifer Howard