Jennifer Huntley
Indian Trail,NC
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
17
17
years of professional experience
Work History
National Director of Operations
MARUSA, Founder and Operator
Indian Trail, NC
02.2010 - 03.2021
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Enhanced customer service and satisfaction through policy and procedural changes.
- Organized and oversaw work schedules of departmental managers.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Successfully improved employment turnover through creating incentive and training programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Analyzed data across variety of sources to identify trends, patterns and areas of opportunity.
- Promoted products, increasing customer base, and market share.
- Facilitated communication between cross-functional teams to ensure alignment on operational initiatives.
- Developed strategies for cost reduction initiatives while maintaining high levels of quality service delivery.
- Analyzed data from various sources to identify trends, risks and opportunities related to operational objectives.
- Monitored progress by establishing plans, budgets and measuring results.
- Evaluated existing systems for potential upgrades or enhancements.
- Created reports summarizing operational performance indicators for senior management review.
- Established key relationships with third party providers for services such as shipping, warehousing and logistics.
- Recognized employees for demonstrating excellent service resulting in increased company morale.
- Reviewed site and department performance to improve quality of services and comply with regulatory requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Set goals and expectations for direct reports using performance review process, holding staff accountable.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Collaborated with external vendors to develop new products and services or enhance existing ones.
- Oversaw personnel by commending or initiating promotions, transfers and disciplinary measures.
- Performed regular audits of departmental budgets to ensure accuracy in financial tracking.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Worked with management team to develop operational goals aligned with business strategy.
- Structured HR consulting services to support clients during organizational developments and changes.
- Conducted periodic reviews of organizational performance metrics to identify areas for improvement in operations efficiency.
- Assisted in resolving escalated customer issues in a timely manner while meeting service level agreements.
- Developed and maintained client relationships to grow business and improve account retention.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
- Maintained a safe work environment by enforcing safety protocols and identifying potential hazards.
- Established operational guidelines and identified opportunities for improvement.
- Provided oversight of daily operations activities to ensure compliance with established standards and regulations.
- Implemented campaigns and promotions to help with developing goods and services.
- Prepared staff work schedules and assigned team members to specific duties.
- Implemented successful business strategies to increase revenue and target new markets.
- Contributed to organizational strategic direction to improve products and services.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Monitored industry trends and developments in order to stay ahead of the competition.
- Ensured compliance with applicable laws, regulations and industry standards in all business operations.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Developed, implemented and maintained operational policies and procedures for organization-wide use.
- Directed staff recruitment, selection and training processes to ensure quality personnel are hired across all departments.
- Managed multiple projects simultaneously while ensuring deadlines were met within budget constraints.
- Monitored customer satisfaction levels by gathering feedback through surveys and focus groups.
- Evaluated vendor contracts regularly for cost savings opportunities or improved terms and conditions.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Identified areas of opportunity within existing systems and processes to drive productivity gains.
- Formed and sustained strategic relationships with clients.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked effectively in team environments to make the workplace more productive.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Achieved cost-savings by developing functional solutions to problems.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Service K9 Trainer
Self Employed Services
Indian Trail, NC
06.2012 - 07.2019
- Negotiated contracts with clients for desired training outcomes, fees or expenses.
- Documented all training activities including attendance records, feedback forms, surveys.
- Assessed training needs through surveys, interviews with employees or focus groups.
- Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
- Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
- Created and offered additional materials to enhance training.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Assisted with developing online learning modules for remote learners.
- Adapted teaching methods according to the needs of individual learners or groups.
- Designed and developed training materials for new employees in the organization.
- Participated in and attended meetings or seminars to obtain information for use in training programs.
- Devised programs to develop executive potential among employees in lower-level positions.
- Recommended changes or improvements in existing training processes as needed.
- Created multimedia presentations with PowerPoint and video conferencing tools.
- Resolved any issues raised by participants during the training session in a timely manner.
- Monitored training costs and prepared budget reports to justify expenditures.
- Coordinated recruitment and placement of training program participants.
- Maintained up-to-date knowledge of industry trends and best practices.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Utilized various software and tools to streamline processes and optimize performance.
- Assisted with customer requests and answered questions to improve satisfaction.
- Recognized by management for providing exceptional customer service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked effectively in team environments to make the workplace more productive.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Behavior Modification Specialist
Union County Public Schools
Indian Trail, NC
08.2004 - 06.2012
- Developed and implemented specialized procedures for teachers and students
- Created plans to propose solutions to problems related to students behaviors within classroom and school environment
- Oversaw classrooms to identify inconsistencies and malfunctions triggering negative behaviors with students
- Organized meetings to provide student updates with teachers and parents
- Evaluated needs of students and delegated a plan to optimize overall behavior
- Researched and analyzed students behaviors to identify areas of improvement.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Participated in ongoing training and compliance activities.
- Coordinated with other departments to ensure efficient protocols were place sor individual students
- Monitored behaviors and reviewed records to track student performance.
- Implemented strategies to take advantage of new opportunities.
- Conducted regular meetings with staff to review progress and address any concerns.
- Reviewed documents for accuracy prior to submission or publication.
- Implemented process improvements to increase efficiency and reduce negative behaviors
- Generated reports to track performance students
- Provided technical support for teachers and students in resolving complex issues.
- Worked closely with administration to support student management and organizational planning.
- Utilized document management system to organize students files, keeping up-to-date and easily accessible data.
- Assisted in developing strategies to increase student success levels.
- Identified needs of students promptly and efficiently.
- Wrote and submitted reports on student s behaviors, prompting staff members to follow plans in place.
- Created materials for teachers on the students behavior plan
- Analyzed students needs and recommended appropriate procedures or actions.
- Set specific goals for students to measure progress and evaluate end results.
- Facilitated therapy sessions for students
- Maintained accurate records of student and staff interactions and feedback.
- Provided technical support for teachers experiencing difficulties with students
- Analyzed key performance indicators to identify effective strategies that best worked within each classroom setting per student
- Maintained positive working relationship with fellow staff and management.
- Recognized by management for providing exceptional faculty and student support
- Worked effectively in team environments to make the workplace more productive.
- Helped to make the jobs of superiors and other staff members easier by taking on the distractions and unruly students
Education
Associate of Arts - Criminal Justice
South Piedmont Community College
Polkton, NCSome College (No Degree) - Business Administration And Management
Harvard University
VirtualAssociate of Arts - Elementary Education
South Piedmont Community College
PolktonReal Estate Broker - Real Estate
South Piedmont Community College
PolktonSkills
- Facilities management
- Cross-functional coordination
- Operational excellence
- Strategic planning and execution
- Leadership training
- Resource allocation
- Quality assurance
- Operations oversight
- Operational efficiency
- Strategic planning
- Business management
- Customer Service
- Marketing and advertising
- Organization
Timeline
Service K9 Trainer
Self Employed Services
06.2012 - 07.2019
National Director of Operations
MARUSA, Founder and Operator
02.2010 - 03.2021
Behavior Modification Specialist
Union County Public Schools
08.2004 - 06.2012
Associate of Arts - Criminal Justice
South Piedmont Community College
Some College (No Degree) - Business Administration And Management
Harvard University
Associate of Arts - Elementary Education
South Piedmont Community College
Real Estate Broker - Real Estate
South Piedmont Community College
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