JENNIFER I PEREZ
Elgin,IL
Summary
Seasoned Customer Service-oriented specialist with more than 18 years experience in a fast paced Customer Service environment. Excellent analytical thinking skills and problem solving skills. Track records of achievement exceptional results in driving customer loyalty. Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Experienced Shipping Clerk with background working in fast-paced shipping environments moving merchandise of diverse sizes and types. Keeps work areas neat with strong housekeeping skills. Organized, dedicated and focused on going above and beyond requirements to contribute to team success.
Overview
16
16
years of professional experience
Work History
Shipping Clerk
Bucher Hydraulics Inc.
10.2021 - Current
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
- Verified transactions, product orders, and shipping dates and entered information into databases and reports.
- Maintained accurate computer records of materials weights, and bill amounts, and identified variances.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Reviewed order data to verify transactions and shipping dates.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Operated equipment such as forklifts and balers to move outgoing shipments to the loading area.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Monitored scheduled shipment dates to achieve timely delivery, expedited as necessary, and communicated variances to customers.
- Completed basic mathematical calculations to check the weights and dimensions of shipments.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unload goods from trucks and containers.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Analyzed data to prepare reports and identify process improvements.
- Collaborated with internal departments to verify customer satisfaction and order accuracy.
- Packed, secured, labeled, and applied postage to materials to prepare items for shipment.
- Verified orders by comparing names and quantities of items packaged with shipping documents.
- Processed required paperwork to expedite the handling of shipped and received goods.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Conducted research to address shipping errors and packaging mistakes.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
Customer Services Analyst
Profit Margins Inc
11.2013 - 06.2021
- Use computers for various applications, such as database management or word processing.
- Answer telephones from multiple clients and give information to callers, take messages, or transfer calls to appropriate individuals.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Answered a constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collect and deposit money into various accounts, and disburse funds from cash accounts to pay bills or invoices. Keep records of collection and disbursement, and ensured accounts are balanced.
- Create, maintain, and enter information into databases for reports on a daily basis.
- Operate office equipment, such as fax machines, copiers, scanners or phone systems, and arrange for orders process.
- Complete order forms in accordance with company procedures, as well as prevent fraudulent orders and resellers.
- Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
- Provide services to customers, such as order placement or account information.
- Prepare and mail checks to various clients on order forms.
- Manage projects or contribute to committees or teamwork.
- Learn to operate new office technologies as they are developed and implemented.
- Handled customer inquiries and suggestions courteously and professionally.
Front Desk Administrative Assistant
Mind and Body Chiropractic
03.2012 - 08.2013
- Use computers for various applications, such as patient databases to manage and scheduled appointments.
- Answer telephones and give information to patients, take messages, or transfer calls to appropriate individuals.
- Operate office equipment, such as fax machines,copiers, or phone systems, and arrange for repairs when equipment malfunctions.
- Assist billing department with paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as requesting insurance authorizations. With minimum supervision.
- Oversaw day-to-day office operations, including receiving and organizing correspondence, and answering and forwarding calls and records.
- Order and dispense supplies.
- Collect patient and client documents and information upon referral
Customer Services Representative II
Chase Bank Credit Card Services
11.2007 - 01.2012
- Answer 100+ telephone calls per day and give information to credit card holders, transfer calls to appropriate departments with card services.
- Obtain and examine all relevant information to assess the validity of the account holder's information.
- Provided customers with exceptional customer service, educating customers on various promos and offers to upgrade them.
- Consistently meeting and exceeding metrics and goals in all areas.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Processed customer account changes using proprietary software.
- Informed customers about billing procedures, processed payments, and provided payment options setup assistance.
- Assessed customer account information to determine current issues and potential solutions.
- Set up and activated customer accounts.
- Assisted both internal & external customers in Spanish & English calls.
- Skilled at working independently and collaboratively in a team environment
Education
Ciencias Y Humanidades -
Sistema Educativo Nacional
Estado De Mexico 07.2003
Hight School
Dr. Pedro Albizu Campos High School
Chicago, IL05.2003
Study Computer
Rodriguez Prep
Chicago, IL06.1999
Skills
- Work ethic
- Fluent in Spanish
- Team building
- Microsoft Office
- Multitasking
- Troubleshooting
- Problem resolution
- Customer service
- Project planning
- People skills
- Team Goals
- Product and Materials Sorting
- Shipment Troubleshooting
- Barcode Labeling
- Pallet Building
- Shipment Preparation
- Shipment Updates
- JD Edwards Software Proficiency
Timeline
Shipping Clerk
Bucher Hydraulics Inc.
10.2021 - Current
Customer Services Analyst
Profit Margins Inc
11.2013 - 06.2021
Front Desk Administrative Assistant
Mind and Body Chiropractic
03.2012 - 08.2013
Customer Services Representative II
Chase Bank Credit Card Services
11.2007 - 01.2012
Ciencias Y Humanidades -
Sistema Educativo Nacional
Hight School
Dr. Pedro Albizu Campos High School
Study Computer
Rodriguez Prep
Similar Profiles
Ross FisherRoss Fisher
Regional Sales Manager at Bucher Hydraulics, Upper MidwestRegional Sales Manager at Bucher Hydraulics, Upper Midwest
Emily GomezEmily Gomez
Customer Contact Parts at Bucher Emhart GlassCustomer Contact Parts at Bucher Emhart Glass
Abdul Rahim Abdul Rahim null
Quality Engineer at Bucher Emhart Glass Sdn BhdQuality Engineer at Bucher Emhart Glass Sdn Bhd