Jennifer I. Richardson

First point-of-contact for pet-owners, accurate gathering of client information, manage high call volume, maintain professional demeanor during emotional situations, provide comfort & empathy to pet parents, effectively multitasking in a sometimes fast-paced environment.

Provided compassionate care for dogs and cats during treatments and routine preventative appointments, enhanced patient care by assisting veterinarians with exams and diagnostic procedures, assisted in administration of medications, vaccinations, and treatments as prescribed by the veterinarian, ensured accuracy of medical records, facilitated efficient inventory management, cleaned and disinfected exam rooms, surgical equipment and kennels.

Developed strong relationships with clients by showing eagerness to help, demonstrated active listening fostering client loyalty, answered constant flow of client calls with minimal wait times, compassionate animal and client care, went above and beyond with clinic tasks without prompting.

Handled and cared for dogs with care and kindness, supervised large groups of dogs in dayplay, stepped in when canine quarrels occurred, provided fresh water at regular intervals, cleaned and disinfected boarding kennels, maintained boarding dogs feeding and medication administration schedules, bathed and trimmed nails on multiple dogs on a daily basis, performed basic grooming tasks.

Carefully handled rodents in lab environment, animal husbandry, perfomed cage changes, feedings and monitored health of animals daily, improved laboratory efficiency by maintaining a clean and organized work environment, minimized potential contamination risks with regular sanitation of lab surfaces and equipment, ensured adherence to protocols by following standard operating procedures and regulations.

Assisted Dr. Maxwell in providing timely care to patients through effective communication, managed multi-line phone system and pleasantly greeted clients and their pets, provided support during difficult situations such as end-of-life decisions, contributed to clinic's growth by maintaing a high standard of care and service to the communities pet owners.

Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow, disbursed cash and checks accurately while maintaining security of cash drawers, balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed, processed customer transactions promptly, minimizing wait times, effortlessly maintained friendly and helpful demeanor to customers always.

Balanced cash drawer as well as branch vault daily, promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible, answered customer inquiries regarding account balances, transaction history and services charges, contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.