Jennifer J. Evans

Customer Service Duties

• Greets customers upon arriving in maintenance area
• Ascertains vehicle problems and services by listening to customer’s description of symptoms
• Clarifies description of problems
• Conducts inspections
• Proactively checks for recalls
• Submits documentation for warranty repair orders
• Retrieves mileage and VIN numbers from vehicle
• Checks vehicle maintenance records
• Examines service schedules
• Maintains customer rapport by providing explanation of estimates and daily updates
• Calls customer when job is complete and truck is ready for pick up
• Establishes good customer relations by providing estimates and timelines
• Administrative duties on per-need basis

Repair Order Duties

• Verifies warranty and service contract coverage by examining records and papers
• Explains provisions and exclusions
• Prepares repair orders (RO) by describing symptoms, problems and causes discovered as well as repairs and service required
• Obtains approval signatures
• Enters RO into service database system and sends to Estimator and Dispatcher
• Monitors repair work to ensure vehicle will be ready when promised
• Prints warranty
• Prints repair orders
• Issues sublet purchase order numbers
• Reviews jobs when completed
• Collects payment from jobs
• Closes jobs

• Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
• Streamlined ordering processes for faster turnaround times, improving overall efficiency within department.
• Developed strong relationships with suppliers, resulting in better pricing and improved availability of parts.
• Implemented new inventory management system, reducing waste and optimizing stock levels for increased profitability.
• Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
• Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
• Maintained clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
• Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
• Provided training to new team members on best practices in parts management, fostering a culture of continuous improvement within department.
• Achieved high order accuracy rates by carefully reviewing documentation before submitting purchase requests to suppliers.