Summary
Overview
Work History
Education
Skills
Timeline
Training
Generic
Jennifer J. Hankins

Jennifer J. Hankins

D’Iberville,MS

Summary

Accomplished sales professional and strategic planner with a proven track record in business development, account management, and customer service at the national level. Exceptional personal communication and relationship-building skills, combined with natural leadership ability, effectively transition strategy into actionable results. Strong business acumen and exceptional project management and client assessment capabilities ensure the delivery of tailored solutions that drive success. Dedicated team leader and motivator, committed to fostering collaboration and achieving outstanding outcomes.

Overview

27
27
years of professional experience

Work History

Experience Manager

Best Buy
02.2018 - Current
  • Builds sales solutions that engages the customer and drives profitability.
  • Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
  • Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
  • Established performance benchmarks, setting clear expectations for team members, and regularly reviewing progress against set goals, driving continuous improvement within the sales department.
  • Analyzed sales data regularly to recognize patterns, capitalize on opportunities, and address areas of concern within the team''s performance metrics.
  • Cultivated a positive work environment through fostering teamwork, open communication channels among staff members contributing towards higher employee satisfaction and retention rates.
  • Conducted regular team meetings to review progress, address challenges, and motivate staff towards achieving goals.
  • Managed budget implementations, employee reviews, training, schedules, performance management.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

National Indirect Account Manager

VERIZON WIRELESS
06.2012 - 11.2016
  • Defined strategy and business plan for territorial management
  • Developed, implemented, and monitored regional sales and incentive programs designed to drive National Retailers sales results and key performance indicators
  • Managed a portfolio of 25 major accounts, generating approximately 15,000 new accounts annually
  • Audited National Retailers sales, results, and key performance indicators to identify areas of opportunity to improve results on revenue growth, customer growth and churn reduction
  • Consulted with District Principals to implement location specific action plans for improvement
  • Communicated sales programs results/effectiveness to the field
  • Trained, coached, and educated National Retailer employees on Verizon Wireless competitive advantages, products and services, promotions, methods and procedures, and point-of-sale ordering systems
  • Provided both formal and on-site training and coaching sessions as needed to ensure that National Retailer store quotas were met and exceeded
  • Implemented go to market strategies such as: application based knowledge checks, product quizzes as well as specific exclusive product launches
  • Representative Accomplishments:
  • Successfully negotiated prime real estate—increased revenue an average of 20% more per month

District Leader in Training

VERIZON WIRELESS
08.2011 - 06.2012
  • Identified key growth opportunities for the business through daily trends and analyzes
  • Capitalized on industry changes to maximize company revenue

Retail Store Manager/Assistant Store Manager

Retail Store Manager/Assistant Store Manager
08.2004 - 08.2011
  • Orchestrated store operations – analyzed staffing needs, reported financial and sales data, managed cash, met compliance, opened trouble tickets with Facilities/Network/IT as needed to ensure store up-time and functionality
  • Led store team from hiring to developing the best sales specialists, and driving sales targets to financials and store merchandising; managed a $1M+ sales portfolio
  • Set the tone for store culture and environment to ensure success in all aspects of sales and customer service
  • Created a superior in-store experience that made customers feel good about our brand and solutions—and helped them to choose our wireless products and services
  • Articulated vision; built and motivated teams to maximize sales and profitability
  • Inspired team with training and coaching to deliver an exceptional customer experience by managing customer flow and store traffic
  • Identified any selling skill gaps, then created and implemented development plans to help the team meet and exceed sales metrics and quota assignments
  • Representative Accomplishments:
  • Achieved 125% of quota within first as Sales Manager
  • Successfully elevated and managed sales transactions with a revenue stream of $65 per sub account
  • Increased market share by 2% over the course of 3-years

Retail Store Manager

VICTORIA'S SECRET
08.1998 - 08.2004
  • Responsible for the talent life cycle of direct reports, including recruitment, hiring, onboarding, training, development, performance management, terminations and succession planning
  • Highly effective in driving total store sales, the customer experience, overall operational excellence and our high performance selling culture while building the brand by cultivating loyalty
  • Role modeled, coached and developed best-in-class selling behaviors
  • Created emotionally engaging customer experiences, consistent with the brand vision
  • Set visual merchandising expectations to brand standards, to ensure brand consistency that impacts the customer experience and maximizes overall business results
  • Accountable for the development of associates’ product knowledge which in turn, enabled high performance selling
  • Influenced and inspired associates to unlock individual potential for extraordinary selling and productivity results
  • Representative Accomplishments:
  • Increased profits 15%; developed, initiated and managed a mentoring program and side-by-side selling techniques
  • Led financial growth of the store, year over year—achieved “Top Sales” multiple consecutive months

Education

B.S. - Business Administration

UNIVERSITY OF SOUTHERN MISSISSIPPI
Hattiesburg, MS
01.1996

A.A. - Business Administration

MISSISSIPPI GULF COAST COMMUNITY COLLEGE
Gautier, MS
01.1994

Skills

  • Sales strategy development
  • Sales target achievement
  • Competitive market assessment
  • Cultural communication skills
  • Territory Management
  • Market competitor assessment
  • Results-driven project selling
  • Workforce Training & Development
  • Training and development
  • Sales proficiency
  • Sales expertise
  • Customer engagement
  • Effective relationship management
  • Collaborative teamwork
  • Conflict mediation
  • Training development aptitude

Timeline

Experience Manager

Best Buy
02.2018 - Current

National Indirect Account Manager

VERIZON WIRELESS
06.2012 - 11.2016

District Leader in Training

VERIZON WIRELESS
08.2011 - 06.2012

Retail Store Manager/Assistant Store Manager

Retail Store Manager/Assistant Store Manager
08.2004 - 08.2011

Retail Store Manager

VICTORIA'S SECRET
08.1998 - 08.2004

A.A. - Business Administration

MISSISSIPPI GULF COAST COMMUNITY COLLEGE

B.S. - Business Administration

UNIVERSITY OF SOUTHERN MISSISSIPPI

Training

  • Completed company-sponsored training in the following:
  • Leadership/Management Development
  • Product Knowledge & Brand Loyalty
  • Strategic Sales Planning & Implementation
  • Visual Merchandising
  • Building Customer Loyalty through Brand Strategies
  • Managing & Controlling Expenses

Similar Profiles

CREATE PROFILE