Jennifer J. Mendiola
Hollywood
Summary
Strong presenter, communicator and problem revolutionist able to work effectively and productively with diverse customers and individual needs. Dependable candidate experienced in navigating long-haul routes and managing paperwork for cross-border shipments. In-depth knowledge of route logistics and vehicle maintenance needs. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
25
25
years of professional experience
6
6
years of post-secondary education
Work History
Truck driver
Various trucking companies
Chicago
05.2020 - Current
- Operated various truck types to transport goods safely.
- Transported goods to and from specified destinations in accordance with delivery schedules.
- Complied with all traffic laws and company safety regulations to promote safe driving practices.
- Inspected vehicles for safety compliance before each trip.
- Ensured accurate delivery logs and records during routes, supporting compliance and accountability.
- Managed vehicle logs, cargo records, and billing statements in accordance with regulations to maintain operational integrity.
Truck Driver
GI Super Service
03.2020 - Current
- Demonstrated safe driving by following regulations and safety procedures, resulting in 0 accidents.
- Inspected trucks for malfunctions, reporting issues to management for timely corrective action.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Maximized load safety by balancing, securing, and weighing products to ensure compliance and protect cargo integrity.
- Executed safety practices and inventory loading without customer complaints, accidents or lost-time.
- Utilized GPS and navigation tools to strategically plan routes, ensuring adherence to schedule.
Truck Driver
United Transportation
01.2018 - 01.2020
- Coordinated with dispatchers and office personnel for two-way updates, optimizing daily schedules.
- Dropped and hooked trailers and changed configuration of equipment.
- Streamlined supplier record tracking and data communications, automating tasks to improve workflow.
- Dropped and hooked trailers, adjusting equipment configurations as needed for operational efficiency.
- Inspected tires, lights, brakes and gas, oil and water levels.
- Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.
Truck Driver
FedEx
02.2016 - 01.2017
- Managed recordkeeping by distributing invoices, collecting payments, and updating logs to ensure financial accuracy.
- Conducted emergency roadside repairs, including changing tires, replacing light bulbs and installing fuses and tire chains.
- Issued receipts for loads picked up and collected payment for goods delivered, ensuring transparency in transactions.
- Wrote receipts for loads picked up and collected payment for goods delivered and for delivery charges.
- Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.
- Processed shipment documents neatly and efficiently for each load.
- Reported truck abnormalities to management for timely corrective action, maintaining vehicle reliability.
Truck Driver
JB HUNT
02.2015 - 11.2015
- Joliet/Carol Stream, il Local/ Semi Regional Truck driver.
- Ensured load safety by balancing, securing, and weighing products to prevent damage during transit.
- Conducted daily inspections and performed basic maintenance and repairs to maintain equipment performance.
- Implemented safe driving techniques to enhance road safety.
LOCAL TRUCK DRIVER INTERMODAL TRACTOR
JAS TRUCKING
08.2014 - 02.2015
- Maximized load safety through effective balancing, securing, and weighing of products to ensure compliance with safety standards.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Maximized load safety by balancing, securing and weighing products.
- Generated daily productivity and logistics reports for senior leadership, enhancing executive decision-making with accurate data.
Delivery Helper and Package Handler
UNITED PARCEL SERVICE, UPS
11.2013 - 12.2013
- Executed package delivery tasks, including lifting and transferring parcels of various weights and sizes to ensure timely loading onto assigned trucks.
- Supported delivery operations to designated locations, adapting to various conditions to maintain service reliability.
Administrative Assistant
PLATINUM Db CONSULTING
01.2012 - 01.2013
- Provided administrative and office management support to commercial customer relations managers, enhancing departmental efficiency.
- Performed administrative and departmental office management support responsibilities for commercial customer relations managers.
- Coordinated administration of goals, compensation timelines, and organizational announcements, facilitating timely execution of special projects.
Help Desk Technician
TAKEDA PHARMACEUTICALS NORTH AMERICA, HINES CORP
01.2009 - 03.2009
- Managed corporate Help Desk during company merger for 5,500 employees across three locations, overseeing productivity improvement, property management, corporate services, meeting planning, building maintenance, and security.
- Recognized in incentive programs for high production and customer satisfaction ratings.
- Engaged end users, answering questions via email, phone, live chat, and forums.
Call Center Information Specialist
BAXTER HEALTHCARE CORPORATION
02.2008 - 04.2008
- Controlled and prepared case documents for U.S. Food and Drug Administration audit compliance.
- Advanced responsibilities to regulatory document information recall position, administered patient communication and information gathering, generated queries, tracked progress, followed up, and reported to quality regulators, supervisors, safety reviewers, and regulatory affairs.
- Generated queries, tracked progress, and reported to quality regulators and safety reviewers.
Patient Account Specialist
UNIVERSITY BEHAVIORAL CENTER
07.2007 - 12.2007
- Administered accounts receivable, ensuring accurate bill coding and effective balance resolution with patients and insurance companies.
- Delivered exceptional customer service and facilitated positive interactions with patients, families, and medical facility staff.
- Managed patient account inquiries and resolved billing discrepancies efficiently.
- Collaborated with healthcare providers to verify patient insurance eligibility and coverage.
- Processed patient payments and set up payment plans according to policy guidelines.
Registration Specialist
ALEXIAN BROTHERS BEHAVIORAL HEALTH HOSPITAL
01.2005 - 01.2007
- Registered patients in hospital system and coordinated with business office to ensure accurate information flow.
- Administered co-pays, cash submissions, deductibles, and verified insurance benefits for efficient patient processing.
- Managed patient billing, coding, and collections to streamline financial operations.
Medical Assistant
Resurrection Medical Center
01.2005 - 01.2006
- Performed clinical procedures and collected patient data for physician interpretation.
- Documented client medical history, including medication details, symptoms, and allergies.
- Improved patient understanding by educating on procedures, medications, and physician instructions.
Medical Collector
Pelletier & Associates
01.2003 - 01.2005
- Resolved billing variances, ensuring system accuracy and timely updates.
- Developed payment plans and discussed restructuring options with clients on past due accounts.
- Managed cash flow reporting, posted cash receipts, and analyzed chargebacks, resolving issues independently.
Credit/Collections Manager
Opex Communications
01.2001 - 01.2003
- Executed prescribed scripts while maintaining a friendly yet assertive approach, ensuring compliance with contractual requirements and legal remedies.
- Engaged with customers to secure outstanding payments through one-time or negotiated installment plans, facilitating timely resolution of accounts.
- Accessed credit records to evaluate customer credit histories.
- Conducted on-site visits to customers to directly collect payments, enhancing personal rapport and collection success.
Education
Associate of Science - Information Assurance And Security
University of Phoenix
Phoenix, AZ 05.2020 - 05.2026
Certified Nursing Assistant -
Healthcare In-Services, Inc
Lombard, ILCertified Medical Assistant -
Olympia College
Burr Ridge, ILAssociate Degree In Nursing - Nursing LPN
Noth Shore College
Wheeling, ILSkills
- Cargo Management
- Logistics Coordination
- Route Planning
- Customer Service
- Multi-Tasking
- Time management
- Administrative
- Effective communication
- Adaptability
- Telephone etiquette
- Medical terminology
- Time management
Additional Information
EXCELLENT REFERENCES AVAILABLE UPON REQUEST.
Skills
- Medical Records Maintenance
- Health Information Technology (HIT)
- Health Information
- Shipping and Packaging
- Planning Abilities
- Commercial Driving
- Double and Triple Trailers
- DOT Compliance
- DOT Requirements
- Logistics Planning
- Defensive Driver Training
- Drivers Daily Log (DLL)
- First Aid
- Microsoft Windows
Timeline
Truck driver
Various trucking companies
05.2020 - Current
Associate of Science - Information Assurance And Security
University of Phoenix
05.2020 - 05.2026
Truck Driver
GI Super Service
03.2020 - Current
Truck Driver
United Transportation
01.2018 - 01.2020
Truck Driver
FedEx
02.2016 - 01.2017
Truck Driver
JB HUNT
02.2015 - 11.2015
LOCAL TRUCK DRIVER INTERMODAL TRACTOR
JAS TRUCKING
08.2014 - 02.2015
Delivery Helper and Package Handler
UNITED PARCEL SERVICE, UPS
11.2013 - 12.2013
Administrative Assistant
PLATINUM Db CONSULTING
01.2012 - 01.2013
Help Desk Technician
TAKEDA PHARMACEUTICALS NORTH AMERICA, HINES CORP
01.2009 - 03.2009
Call Center Information Specialist
BAXTER HEALTHCARE CORPORATION
02.2008 - 04.2008
Patient Account Specialist
UNIVERSITY BEHAVIORAL CENTER
07.2007 - 12.2007
Registration Specialist
ALEXIAN BROTHERS BEHAVIORAL HEALTH HOSPITAL
01.2005 - 01.2007
Medical Assistant
Resurrection Medical Center
01.2005 - 01.2006
Medical Collector
Pelletier & Associates
01.2003 - 01.2005
Credit/Collections Manager
Opex Communications
01.2001 - 01.2003
Certified Nursing Assistant -
Healthcare In-Services, Inc
Certified Medical Assistant -
Olympia College
Associate Degree In Nursing - Nursing LPN
Noth Shore College