Jennifer J. Mendiola
Adminstrative
Palatine,IL
Summary
Strong presenter, communicator and problem revolutionist able to work effectively and productively with diverse customers and individual needs. Dependable candidate experienced in navigating long-haul routes and managing paperwork for cross-border shipments. In-depth knowledge of route logistics and vehicle maintenance needs. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
22
22
years of professional experience
Work History
Truck Driver
GI Super Service
03.2020 - Current
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Maximized load safety by balancing, securing and weighing products.
- Executed safety practices and inventory loading without customer complaints, accidents or lost-time.
Truck Driver
United Transportation
01.2018 - 01.2020
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Dropped and hooked trailers and changed configuration of equipment when necessary.
- Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.
- Operated with safety and skill to avoid accidents and delays.
- Delivered products to dealer locations as scheduled and as requested.
- Inspected tires, lights, brakes and gas, oil and water levels.
Truck Driver
FedEx
02.2016 - 01.2017
- Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.
- Balanced materials, secured containers and verified weight limits of loads to avoid safety or compliance issues.
- Wrote receipts for loads picked up and collected payment for goods delivered and for delivery charges.
- Maintained telephone and radio contact with supervisor to receive delivery instructions.
- Processed shipment documents neatly and efficiently for each load.
- Conducted emergency roadside repairs, including changing tires, replacing light bulbs and installing fuses and tire chains.
- Supported management by reporting truck abnormalities for corrective action.
Truck Driver
JB HUNT
02.2015 - 11.2015
- Joliet/Carol Stream, il Local/ Semi Reginal Truck driver.
- Maximized load safety by balancing, securing and weighing products.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Learned and applied safe driving techniques to avoid accidents.
LOCAL TRUCK DRIVER INTERMODAL TRACTOR
JAS TRUCKING
08.2014 - 02.2015
- Maximized load safety by balancing, securing and weighing products.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Generated day-to-day productivity and logistics reports for senior leadership to assist in executive decision-making.
Delivery Helper and Package Handler
UNITED PARCEL SERVICE, UPS
11.2013 - 12.2013
- Performed package delivery responsibilities, to include physical demands of lifting and transferring parcels of various weights and sizes to assigned trucks.
- Assisted with deliveries to designated locations, under various conditions.
Administrative Assistant
PLATINUM Db CONSULTING
01.2012 - 01.2013
- Performed administrative and departmental office management support responsibilities for commercial customer relations managers.
- Managed corporate correspondence, presentations, calendars, travel arrangements, expense reporting, meeting planning and customer compliance policies.
- Coordinated administration of goals, compensation timelines, organizational announcements and other special projects.
Help Desk Technician
TAKEDA PHARMACEUTICALS NORTH AMERICA, HINES CORP
01.2009 - 03.2009
- Managed corporate Help Desk during important company merger, for 5,500 employees at three locations, handling high priority responsibilities such as productivity & performance improvement, property management, corporate services, meeting planning, building maintenance issues and security concerns.
- Achieved recognition in various incentive programs and contests recognizing high levels of production and customer satisfaction ratings.
- Engaged end users and answered questions via email, phone, website live chat and in forums.
Call Center Information Specialist
BAXTER HEALTHCARE CORPORATION
02.2008 - 04.2008
- Expertly controlled and prepared case documents in compliance with a U.S.
- Food and Drug Administration audit.
- Advanced in responsibilities, to regulatory document information recall position, administering patient communication and information gathering, query generation, tracking, follow-up and reporting to quality regulators, supervisors, safety reviewers and regulatory affairs.
Patient Account Specialist
UNIVERSITY BEHAVIORAL CENTER
07.2007 - 12.2007
- Administered accounts receivable; bill coding and balance resolution with patients and insurance companies.
- Assured excellence of customer service and interaction with patients, families, medical and clinical facility staff.
Registration Specialist
ALEXIAN BROTHERS BEHAVIORAL HEALTH HOSPITAL
01.2005 - 01.2007
- Registered patients into hospital system and coordinated with business office.
- Administered co-pays, cash submissions, deductibles and insurance benefits.
- Fulfilled patient billing, coding and collections responsibilities.
Medical Assistant
Resurrection Medical Center
01.2005 - 01.2006
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Obtained client medical history, including medication information, symptoms and allergies.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
Medical Collector
Pelletier & Associates
01.2003 - 01.2005
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
Credit/Collections Manager
Opex Communications
01.2001 - 01.2003
- Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Accessed credit records to evaluate customer credit histories.
- Visited premises of customers to directly collect payments.
Education
Associate of Arts - Health Care Administration
University of Phoenix
Certified Nursing Assistant -
Healthcare In-Services, Inc
Certified Medical Assistant -
Olympia College
Associate Degree In Nursing - Nursing
Noth Shore College
Wheeling, ILSkills
- Excellent Customer Support
- Compliance inspection
- Credit card processing
- Excellent written and oral communication
- Computer Literacy
- Customer Billing
- Multi-Line Phone Systems
- Safety-conscious
- Stock management
- Telephone etiquette
- Billing
- Multi-Tasking
- Healthcare Information System Support
- Public Health and Safety
- Medical Records
- Time Management
- Administrative Support
- Quality management systems knowledge
- Professional telephone demeanor
- Good communication skills
- Detail-Oriented
- Written Communication
- Data entry
- Complaint resolution
- Shipping procedures understanding
- Multitasking
- Customer Service
- Data Entry
- Medical Records Maintenance
- Health Information Technology (HIT)
- Health Information
- Shipping and Packaging
- Planning Abilities
- Commercial Driving
- Double and Triple Trailers
- DOT Compliance
- DOT Requirements
- Logistics Planning
- Defensive Driver Training
- Drivers Daily Log (DLL)
- First Aid
- Microsoft Windows
Additional Information
EXCELLENT REFERENCES AVAILABLE UPON REQUEST.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Truck Driver
GI Super Service
03.2020 - Current
Truck Driver
United Transportation
01.2018 - 01.2020
Truck Driver
FedEx
02.2016 - 01.2017
Truck Driver
JB HUNT
02.2015 - 11.2015
LOCAL TRUCK DRIVER INTERMODAL TRACTOR
JAS TRUCKING
08.2014 - 02.2015
Delivery Helper and Package Handler
UNITED PARCEL SERVICE, UPS
11.2013 - 12.2013
Administrative Assistant
PLATINUM Db CONSULTING
01.2012 - 01.2013
Help Desk Technician
TAKEDA PHARMACEUTICALS NORTH AMERICA, HINES CORP
01.2009 - 03.2009
Call Center Information Specialist
BAXTER HEALTHCARE CORPORATION
02.2008 - 04.2008
Patient Account Specialist
UNIVERSITY BEHAVIORAL CENTER
07.2007 - 12.2007
Registration Specialist
ALEXIAN BROTHERS BEHAVIORAL HEALTH HOSPITAL
01.2005 - 01.2007
Medical Assistant
Resurrection Medical Center
01.2005 - 01.2006
Medical Collector
Pelletier & Associates
01.2003 - 01.2005
Credit/Collections Manager
Opex Communications
01.2001 - 01.2003
Associate of Arts - Health Care Administration
University of Phoenix
Certified Nursing Assistant -
Healthcare In-Services, Inc
Certified Medical Assistant -
Olympia College
Associate Degree In Nursing - Nursing
Noth Shore College
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