Jennifer J. Rodriguez De Leon
Orlando
Summary
Dynamic and results-driven professional with extensive experience in customer service and team leadership at Family Dollar. Proven ability to enhance customer satisfaction through effective decision-making and staff supervision. Committed to maintaining high standards of quality and safety while fostering a positive work environment. Skilled in task delegation and employee performance evaluations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
Family Dollar
11.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Kitchen Staff
El Meson Sandwiches
03.2024 - 04.2025
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
Cleaning and Maintenance Services Company
ABM Janitorial Services
01.2021 - 01.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Medical Assistant
NUC University Technical College Orlando
Orlando, FL09-2025
Technique Phlebotomy
I.T. of Central Florida
05-2023
Dr. Cesareo Rosa Nieves
San Juan Puerto Rico05-2012
Skills
- Customer service
- Team leadership
- Decision-making
- Customer relations
- Task delegation
- Staff supervision
- Customer rapport
- Employee performance evaluations
- Product and service sales
- Professional and courteous
Accomplishments
I increased customer satisfaction by 15% by overseeing staff training in customer service.
I strengthened teamwork by training X new employees, achieving faster and more effective onboarding.
I contributed to resolving customer complaints, increasing customer satisfaction measured by internal surveys by 25%.
Certification
- CMA - Certified Medical Assistant
Languages
Spanish
Full Professional
English
Limited Working
Timeline
Assistant Manager
Family Dollar
11.2024 - Current
Kitchen Staff
El Meson Sandwiches
03.2024 - 04.2025
Cleaning and Maintenance Services Company
ABM Janitorial Services
01.2021 - 01.2023
Medical Assistant
NUC University Technical College Orlando
Technique Phlebotomy
I.T. of Central Florida
Dr. Cesareo Rosa Nieves
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