Jennifer Jane Aguirre
Denver ,CO
Overview
9
9
years of professional experience
1
1
Certification
Work History
Ramp Agent
United Airlines
Denver , Colorado
05.2023 - Current
- Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
- Ensured proper weight balance on aircrafts by placing heavy items in the aft of the plane.
- Followed safety procedures such as using reflective gear while working on the ramp.
- Organized baggage carts for loading onto planes accurately according to airline specifications.
- Inspected aircraft interiors prior to take-off for any hazards or debris that could cause damage during flight.
- Maintained accurate records of all GSE used throughout shift.
- Operated a variety of motorized vehicles such as tugs, belt loaders, forklifts. safely and efficiently around airport premises.
- Conducted daily safety inspections of ramps and runways ensuring no debris or foreign objects were present before takeoff.
- Utilized two-way radio communication systems to communicate between ramp agents and pilots and ground crew personnel.
- Operated conveyor belts, push-back tractors and aircraft tugs daily.
- Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
- Connected electrical power units and service hoses to aircraft.
- Performed aircraft marshaling and wing-walking duties to ensure safe aircraft movement on the ramp.
- Adhered to strict timelines for the turnaround of flights.
- Worked in various weather conditions to ensure continuous airport operations.
- Ensured compliance with Federal Aviation Administration (FAA) regulations and safety standards.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
Hotel Manager
Sentry Hospitality
Tamuning, Guam
10.2018 - 04.2023
- Developed and implemented hotel policies and procedures.
- Provided training to staff in customer service, safety, and other topics related to hospitality industry.
- Assigned duties and monitored performance of all employees in the hotel.
- Ensured that guests received prompt, courteous attention throughout their stay.
- Maintained high standards of quality control, hygiene, health and safety.
- Handled guest complaints professionally and efficiently.
- Oversaw daily housekeeping operations to ensure cleanliness of guest rooms and public areas.
- Created a positive work environment for staff by providing guidance, support, recognition and motivation.
- Monitored inventory levels of supplies such as linen, amenities to ensure adequate availability of items at all times.
- Managed budgeting processes including forecasting revenues and expenses for the hotel.
- Negotiated contracts with vendors for services such as food supply or maintenance services.
- Prepared reports on occupancy rates, revenue management and profitability metrics for senior management review.
- Organized special events such as conferences or meetings in the hotel premises ensuring smooth running of activities according to plan.
- Implemented marketing campaigns to promote the hotel's services and facilities among potential customers via print media or social media platforms.
- Ensured compliance with local regulations related to health and safety standards or licensing laws.
- Analyzed sales data from different channels and identified opportunities for improvement in terms of pricing strategies or promotions.
- Developed strategic plans for increasing occupancy rates and improving overall profitability.
- Conducted regular inspections of the property's interior and exterior areas to identify any maintenance issues requiring immediate attention.
- Participated in industry events, conferences, trade shows to build relationships with key stakeholders within the hospitality sector.
- Monitored customer feedback surveys and took appropriate action based on results.
- Resolved conflicts between staff members or guests when necessary.
- Handled guest complaints and offered complimentary services for hardship cases.
- Inspected hotel rooms and public spaces to determine cleanliness and need for room updates.
- Administered new hire paperwork and maintained employee files.
- Coordinated weekly staff schedule to accommodate ongoing and seasonal needs of hotel.
- Mentored new employees, demonstrating best methods for servicing clients and guests.
- Managed labor and property expenses to achieve maximum flow-thru to bottom line.
- Managed budget and expenditures, supplies and renovations and drove operations to meet sales and profit margins.
- Oversaw reservations received from direct calls and provided room availability information.
- Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, special requests and operational challenges.
- Evaluated current and planned occupancy levels, seasonal trends and upcoming special events to determine room pricing and availability
- Made recommendations for salary and wage increases based on performance reviews.
- Negotiated rates with corporate entities related to extended stay contracts.
- Established successful employee turnover and retention strategies to improve culture and boost employee experience and business outcomes.
- Solicited feedback through questionnaires to evaluate levels of guest satisfaction.
- Enhanced guest services through the integration of new technology and systems.
- Implemented energy-saving initiatives to reduce operational costs and promote sustainability.
- Monitored the performance of front desk, housekeeping, and maintenance staff, providing regular feedback.
- Handled guest complaints and issues, ensuring swift resolutions to maintain satisfaction.
Front Desk Supervisor
Sentry Hospitality
Tamuning , Guam
02.2016 - 10.2018
- Greeted and welcomed guests in a friendly, professional manner.
- Monitored the front desk staff to ensure proper customer service was provided.
- Provided support to guests with check-in and check-out procedures.
- Assisted guests with inquiries and requests.
- Resolved customer complaints promptly and efficiently.
- Maintained up-to-date knowledge of hotel services, features and local attractions and activities.
- Processed payments, cashiering duties and credit card transactions accurately.
- Performed administrative tasks such as filing documents, answering phone calls and emails.
- Coordinated room assignments by considering guest preferences and special requests whenever possible.
- Ensured that all safety regulations were followed at all times.
- Tracked inventory of supplies needed for the front desk area.
- Reviewed daily reports on occupancy levels, rate of rooms sold and revenue totals.
- Supervised daily operations at the front desk including check-ins and checkouts, reservations.
- Conducted regular performance evaluations of front desk staff members.
- Implemented strategies for improving customer service standards across the department.
- Participated in meetings with other managers to discuss strategies for increasing profitability.
- Developed policies and procedures related to front desk operations.
- Provided guidance and mentorship to junior team members in order to help them develop their skills.
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Managed customer complaints and rectified issues to complete satisfaction.
- Managed guest check-in and check-out procedures, reservations and payments.
- Worked with room service, housekeeping, maintenance and security to meet all guest needs.
Front Desk Agent
Sentry Hospitality
Tamuning , Guam
10.2015 - 02.2016
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
- Maintained cleanliness of lobby area at all times.
- Scheduled reservations for groups and special events.
- Inputted guest information into computer system accurately and securely.
- Verified accuracy of room rates and other charges during check-in process.
- Ensured that all safety regulations were followed according to company standards.
- Monitored security cameras in lobby area as needed.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Assisted with luggage handling for incoming guests.
- Addressed customer needs in a timely manner.
- Kept accurate records of guest transactions.
- Managed cash drawer responsibly throughout shift.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Provided excellent customer service while upholding company policies.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Assisted guests at check-in, providing information on various services within hotel.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Input and confirmed reservations for guests.
- Kept records of room availability and guest accounts, manually or using computers.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Computed bills, collected payments and made change for guests.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Transmitted and received messages using telephones or telephone switchboards.
- Issued room keys and escort instructions to bellhops.
- Arranged tours, taxis or restaurant reservations for customers.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Posted incidental charges to ledgers, manually or by using computers.
- Deposited guest valuables in hotel safes or safe-deposit boxes.
Education
High School Diploma -
George Washington High School
Guam 06-2009
Skills
- Hazardous Materials
- Safety Procedures
- Aircraft refueling
- Team Leadership
- Heavy Lifting
- Baggage Service Collaboration
- Information Protection
- Credit and cash payments
- Customer Service
- Corporate Branding
- Time Management
- Guest experiences
- Staff Supervision
- Reservations Management
- Employee Performance Reviews
- Brand Management
- Property Management Systems
- Quality Assurance
- Guest Relations Management
- Outstanding communication skills
- Training and mentoring
Certification
- Pool Operator
Accomplishments
- Wyndham Hotels & Resorts Hotel Management
Timeline
Ramp Agent
United Airlines
05.2023 - Current
Hotel Manager
Sentry Hospitality
10.2018 - 04.2023
Front Desk Supervisor
Sentry Hospitality
02.2016 - 10.2018
Front Desk Agent
Sentry Hospitality
10.2015 - 02.2016
- Pool Operator
High School Diploma -
George Washington High School