Jennifer (Jen) Lowe
Zeeland,MI
Summary
A dedicated team player with a passion for helping others and the community. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Experience in multiple healthcare areas, collaborating with various multidisciplinary teams and advocating for patients of all ages. Connecting with patients and families with compassionate care. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Looking forward to the opportunity to join your team!
Overview
25
25
years of professional experience
1
1
Certification
Work History
Care Management Coordinator
Spectrum Health- Butterworth
09.2022 - Current
- Assisting in various aspects of Care Management needs, including providing patients with Medicare information, PCP coordination, equipment needs, transportations, rehabilitation placements and home health services.
- Working in collaboration with the floor staff to transition patients into the next phase of their care using multiple disciplinary interaction.
- Facilitating smooth transitions between levels of care by coordinating discharge planning with patients, families, and healthcare teams.
- Completing authorizations with facilities and insurance companies for next levels of care.
- Verifying guardianships.
- Working within a smaller team of coordinators for support and encouragement towards the best possible patient outcome.
Care Management Coordinator- Adv Care Planning
Spectrum Health- Butterworth
12.2021 - 09.2022
- Newly developed program encouraging Advanced Care Planning for all patients.
- This team works in collaboration with unit staff to assist patient's in completion of necessary documents while in the hospital and educate them on the Advanced Care Planning services that are available.
Inpatient Pediatric Progressive Care Nurse Technician
Spectrum Health- Helen DeVos Children's Hospital
05.2005 - 12.2021
- I was able to be a part of several new developments over the years, including the building of what now is a free-standing Children's Hospital (formerly within Butterworth), as well as our addition of a Pediatric Burn Program and most recently the launch of a new Pediatric Cardiovascular Intensive Care Unit. The patient population I worked with diversified over the years, and also included Pediatric Neurosurgery, a growing Behavioral population and the long-standing Pediatric Nephrology program.
- These years of experience allowed me to not only grow as an individual in both knowledge and skill set but gave me a chance to work with people in many circumstances.
- Worked with a multi-level, multi-disciplinary team, utilizing a high level of flexibility and constant teamwork.
- Developed strong rapport with patients and families, providing regular updates on progress and addressing any concerns or questions they may have.
- Participated in ongoing education and training opportunities to stay current with best practices.
- Skillfully managed multiple high-acuity patients simultaneously while prioritizing tasks according to urgency and importance.
- Provided emotional support to patients and families during difficult healthcare experiences, fostering a supportive environment that promoted healing.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Health Screener
Summit Health- West Michigan Area
01.2012 - 01.2017
- This job was on a per diem basis, guided by events throughout the community.
- The team of health screeners would arrive to area locations, businesses, stores, wherever the event had been scheduled, and provide both physical assessment (blood screening, health documentation, etc.) as well as education for all of the attendants.
- These events were often either coordinated by a company for their employees or an insurance company for their beneficiaries.
- There were also often events that were designated for any member of the public to use as a way to promote well-being and provide resources available in our community.
Pediatric Admission Team
Spectrum Health- Helen DeVos Children's Hospital
05.2005 - 01.2010
- This two-person rotating team was responsible for floating through the entire children's hospital to perform all inpatient admissions.
- This included welcoming families/patients and introducing them to the units to ensure they felt as comfortable as possible.
- It also included completing admission paperwork and any medical procedures that needed to be done at that time (IV starts, lumbar punctures, etc.).
- We were also a resource across the hospital if there were other similar needs.
Sales Associate/Pharmacy Assistant
Model Drug Store
01.2000 - 01.2005
- During this time, I held dual positions, working both on the floor of the store and in the pharmacy.
- Both required constant interaction with customers, customer service-related phone calls, and occasional personal delivery of medications in the homes.
- In the pharmacy, responsibilities included dispensing medications under the supervision of the head pharmacist.
- In the store, responsibilities included welcoming guests and being able to help them with whatever may have brought them in, whether it be for sales of gifts, toys, or pharmaceutical needs.
- Provided a sense of local hospitality within a small town downtown establishment.
- Built relationships with customers to encourage repeat business.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Education
Bachelor of Science - Nursing
Hope College
Holland, MI01.2005
Internship - Pediatric Hematology/Oncology
Spectrum Health- Helen DeVos Children's Hospital
01.2005
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Vienna Summer School, Austro-American Institute
05.2004
Skills
- Healthcare
- Teamwork and collaboration
- Adaptability and flexibility
- Relationship building
Accomplishments
- Thanksgiving Offering Committee, Christ Memorial Church (Holland, MI)- 2 years, 1 year as Chair. Raised $150,000-180,000 each year for community/worldwide projects.
- Christ Memorial Church (Holland, MI)- Deacon, 2 years.
- Helen DeVos Children's Hospital Pediatric Shared Leadership Committee.
- Mission Trip, India (2017)- on behalf of Mission India organization.
Certification
- American Heart Association BLS (CPR and AED) certified
- QBS Safety Behavior Certified
Hobbies and Interests
I enjoy being outdoors, especially being blessed with the beauty of our lakeshore- whether that be hiking, running, biking, or even an occasional cross-country ski adventure! I rarely miss an opportunity to help family/friends plan life events and celebrations. I have a passion to serve, and will participate in projects as I can and as I am led to, both in our community and abroad. I enjoy getting involved in community activities and believe in the importance of building relationships and supporting one another, in service of care of others, whether family or strangers.
Timeline
Care Management Coordinator
Spectrum Health- Butterworth
09.2022 - Current
Care Management Coordinator- Adv Care Planning
Spectrum Health- Butterworth
12.2021 - 09.2022
Health Screener
Summit Health- West Michigan Area
01.2012 - 01.2017
Inpatient Pediatric Progressive Care Nurse Technician
Spectrum Health- Helen DeVos Children's Hospital
05.2005 - 12.2021
Pediatric Admission Team
Spectrum Health- Helen DeVos Children's Hospital
05.2005 - 01.2010
Sales Associate/Pharmacy Assistant
Model Drug Store
01.2000 - 01.2005
Internship - Pediatric Hematology/Oncology
Spectrum Health- Helen DeVos Children's Hospital
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Vienna Summer School, Austro-American Institute
Bachelor of Science - Nursing
Hope College
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