Jennifer Totton
Lake City
Summary
I have a wide variety of skills that I have acquired in my life through connections with people in all walks of life. The service industry with people is what I love the most because I feel my place on this earth is to be the hands and feet of God. I have worked and helped people of all ages. Teens are our next generation coming up and the elderly are our experiences going out.
I have been a stylist for 30 yrs longest job ever because I have always loved to make people feel good about themselves and it keeps me in contact with community things as I can share my skills of life and experiences and be able to express my testimony with kids, homeless, and anyone else needing a boost. Doing free cutting events have given me that. Plus I have worked in bars and restaurants where I come in contact with customers and be a light for their day and their experience in the outside world.
Overview
8
8
years of professional experience
Work History
Home Health Caregiver
Joe Shafer Sr.
09.2022 - 11.2022
- Traveled to client home to complete healthcare services and promote continuity of care.
- Offered patient and family emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Provided mobility assistance such as walking and regular exercising.
- Assisted patient with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Assisted disabled client to support independence and well-being.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Developed rapport to create safe and trusting environment for care.
- Reported unusual or urgent circumstances in patient condition or environment immediately to family and nurses.
- Administered medication as directed by physician.
- Administered prescribed medications under direction of physician.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
Waitress
Lake City Taphouse
06.2021 - 09.2022
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Stayed up-to-date on menu changes to help customers make food choices.
- Inspected dishes and utensils for cleanliness.
- Checked identification for minimum age for sale of alcoholic beverages.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Home Health Caregiver
Family Members
02.2016 - 06.2021
- Provided mobility assistance such as walking and regular exercising.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Assisted disabled clients to support independence and well-being.
- Provided transportation and appointments management.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Developed rapport to create safe and trusting environment for care.
- I took in and cared of both my mom and mother in law till both of them passed in my care with hospice.
Home Health Caregiver
The Schnieder Family ( Lucille)
07.2021 - 12.2021
- Traveled to clients' home to complete healthcare services and promote continuity of care.
- Offered patient and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Provided mobility assistance such as walking and regular exercising.
- Assisted patient with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Assisted disabled clients to support independence and well-being.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Supervised daily activities and provided assistance to staff.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Provided direct personal care and administrative services to clients.
- Documented vital statistics and coordinated with health care providers.
Front of House Manager
Rustic Hog BBQ
03.2023 - Current
- Resolved guests complaints while maintaining positive customer environment.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Performed cash handling activities and secured nightly bank deposits.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Emphasized guest satisfaction during departmental meetings and focused on continuous improvement.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
Education
High School Diploma -
Manton Consolidated High School
Manton, MI05.1992
Skills
- Bathing Support
- Vital Sign Monitoring
- Household Support
- Laundry Washing, Drying and Ironing
- Patient Care Recordkeeping
- Sanitizing Surfaces
- Ambulation Assistance
- Individualized Care
- Client Needs Assessment
- Activities of Daily Living (ADLs)
- PPE Guideline Compliance
- Customer Service and Rapport
- Conflict and Complaint Resolution
- Warm and Friendly
- Specials Promotion and Upselling
- Menu Memorization and Presentation
- Transactions and Cash Handling
- High-Volume Dining
- Age Verification
- Case Management
- Home Management
- Care Plan Assessment
- First Aid and Safety
- Behavior Redirection
- Range of Motion Exercises
- Preventative Care Education
- Supporting Daily Living Needs
- Service Management
- Medical Reminders
- Knowledge of State Regulations
- Compassionate Client Care
- Purchasing Supplies
- Patient Care
- Grocery Shopping
- Cleaning Products
- Personal Companionship
- Task Management
- Administering Medicines
- Bathing and Dressing
- Mobilization Support
- Dietary Needs
- Interpersonal Communications
- Emergency Situations
- Household Chores
- Light Housekeeping
- Patient and Family Interaction
- Meal Planning and Preparation
- Patient Health Information Privacy
- Personal Care Assistance
- Mobility Support
- Standard Operating Procedures Understanding
- Company Guidelines
- Medical Charting
- Status Updates
- Data Entry
- Schedule Management
- Observational Skills
- Patient Rights
- Patient Transport
- Mental Health Support
- Individual Service Plans
- Medical Terminology and Equipment
- Recording Vital Signs
- Home Health and Hospice
- Stroke Patient Care
- Mental Stimulation
- Special Needs Care
- Observe Behaviors
- Safety Behaviors
Accomplishments
I have been a stylist for 30 yrs longest job ever because I have always loving to make people feel good about themselves and it keeps me in contact with community things as I can share my skills of life and experiences and be able to express my testimony with kids, homeless,and anyone else needing a boost. Doing free cutting events have given me that. Plus I have worked in bars and restaurants where I come in contact with customers and be a light for their day and their experience in the outside world.
I have also taken care of elderly in their homes for their families until the end of life with hospice.
My family have owned AFCHomes for 30yrs, where I have worked with DD's and the Mentally Impaired residents.
We have taken in teens through Wexford/Missaukee Youth Staircase Services, this was not a job it's a passion. We also have acquired our Foster care license and now have adopted 3 Young adults with name change because to them and us having a forever family is most important.
Timeline
Front of House Manager
Rustic Hog BBQ
03.2023 - Current
Home Health Caregiver
Joe Shafer Sr.
09.2022 - 11.2022
Home Health Caregiver
The Schnieder Family ( Lucille)
07.2021 - 12.2021
Waitress
Lake City Taphouse
06.2021 - 09.2022
Home Health Caregiver
Family Members
02.2016 - 06.2021
High School Diploma -
Manton Consolidated High School
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