Jennifer Totton
Lake City
Summary
I have a wide variety of skills that I have acquired in my life through connections with people in all walks of life. The service industry with people is what I love the most because I feel my place on this earth is to be the hands and feet of God. I have worked and helped people of all ages. Teens are our next generation coming up and the elderly are our experiences going out.
I have been a stylist for 30 yrs longest job ever because I have always loved to make people feel good about themselves and it keeps me in contact with community things as I can share my skills of life and experiences and be able to express my testimony with kids, homeless, and anyone else needing a boost. Doing free cutting events have given me that. Plus I have worked in bars and restaurants where I come in contact with customers and be a light for their day and their experience in the outside world.
Overview
8
8
years of professional experience
Work History
Home Health Caregiver
Joe Shafer Sr.
Lake City, MI
09.2022 - 11.2022
- Traveled to client home to complete healthcare services and promote continuity of care.
- Offered patient and family emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Provided mobility assistance such as walking and regular exercising.
- Assisted patient with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Assisted disabled client to support independence and well-being.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Developed rapport to create safe and trusting environment for care.
- Reported unusual or urgent circumstances in patient condition or environment immediately to family and nurses.
- Administered medication as directed by physician.
- Administered prescribed medications under direction of physician.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
Waitress
Lake City Taphouse
Lake City, MI
06.2021 - 09.2022
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Stayed up-to-date on menu changes to help customers make food choices.
- Inspected dishes and utensils for cleanliness.
- Checked identification for minimum age for sale of alcoholic beverages.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Home Health Caregiver
Family Members
Lake City, MI
02.2016 - 06.2021
- Provided mobility assistance such as walking and regular exercising.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Assisted disabled clients to support independence and well-being.
- Provided transportation and appointments management.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Developed rapport to create safe and trusting environment for care.
- I took in and cared of both my mom and mother in law till both of them passed in my care with hospice.
Home Health Caregiver
The Schnieder Family ( Lucille)
Lake City, MI
07.2021 - 12.2021
- Traveled to clients' home to complete healthcare services and promote continuity of care.
- Offered patient and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Provided mobility assistance such as walking and regular exercising.
- Assisted patient with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Assisted disabled clients to support independence and well-being.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Supervised daily activities and provided assistance to staff.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Provided direct personal care and administrative services to clients.
- Documented vital statistics and coordinated with health care providers.
Front of House Manager
Rustic Hog BBQ
Lake City
03.2023 - Current
- Resolved guests complaints while maintaining positive customer environment.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Performed cash handling activities and secured nightly bank deposits.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Emphasized guest satisfaction during departmental meetings and focused on continuous improvement.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
Education
High School Diploma -
Manton Consolidated High School
Manton, MI05.1992
Skills
- Bathing Support
- Vital Sign Monitoring
- Household Support
- Laundry Washing, Drying and Ironing
- Patient Care Recordkeeping
- Sanitizing Surfaces
- Ambulation Assistance
- Individualized Care
- Client Needs Assessment
- Activities of Daily Living (ADLs)
- PPE Guideline Compliance
- Customer Service and Rapport
- Conflict and Complaint Resolution
- Warm and Friendly
- Specials Promotion and Upselling
- Menu Memorization and Presentation
- Transactions and Cash Handling
- High-Volume Dining
- Age Verification
- Case Management
- Home Management
- Care Plan Assessment
- First Aid and Safety
- Behavior Redirection
- Range of Motion Exercises
- Preventative Care Education
- Supporting Daily Living Needs
- Service Management
- Medical Reminders
- Knowledge of State Regulations
- Compassionate Client Care
- Purchasing Supplies
- Patient Care
- Grocery Shopping
- Cleaning Products
- Personal Companionship
- Task Management
- Administering Medicines
- Bathing and Dressing
- Mobilization Support
- Dietary Needs
- Interpersonal Communications
- Emergency Situations
- Household Chores
- Light Housekeeping
- Patient and Family Interaction
- Meal Planning and Preparation
- Patient Health Information Privacy
- Personal Care Assistance
- Mobility Support
- Standard Operating Procedures Understanding
- Company Guidelines
- Medical Charting
- Status Updates
- Data Entry
- Schedule Management
- Observational Skills
- Patient Rights
- Patient Transport
- Mental Health Support
- Individual Service Plans
- Medical Terminology and Equipment
- Recording Vital Signs
- Home Health and Hospice
- Stroke Patient Care
- Mental Stimulation
- Special Needs Care
- Observe Behaviors
- Safety Behaviors
Accomplishments
I have been a stylist for 30 yrs longest job ever because I have always loving to make people feel good about themselves and it keeps me in contact with community things as I can share my skills of life and experiences and be able to express my testimony with kids, homeless,and anyone else needing a boost. Doing free cutting events have given me that. Plus I have worked in bars and restaurants where I come in contact with customers and be a light for their day and their experience in the outside world.
I have also taken care of elderly in their homes for their families until the end of life with hospice.
My family have owned AFCHomes for 30yrs, where I have worked with DD's and the Mentally Impaired residents.
We have taken in teens through Wexford/Missaukee Youth Staircase Services, this was not a job it's a passion. We also have acquired our Foster care license and now have adopted 3 Young adults with name change because to them and us having a forever family is most important.
Timeline
Front of House Manager
Rustic Hog BBQ
03.2023 - Current
Home Health Caregiver
Joe Shafer Sr.
09.2022 - 11.2022
Home Health Caregiver
The Schnieder Family ( Lucille)
07.2021 - 12.2021
Waitress
Lake City Taphouse
06.2021 - 09.2022
Home Health Caregiver
Family Members
02.2016 - 06.2021
High School Diploma -
Manton Consolidated High School