Jennifer(Jenny) Witter
Belleville,IL
Summary
Strategic and results-driven Program Manager with 10+ years of experience spanning product ownership, ISV partner success, and backend operations. Skilled in optimizing payment platforms, leading onboarding initiatives, and driving cross-functional collaboration across fintech and SaaS environments. Known for delivering scalable solutions and enhancing technical documentation to support product growth and compliance.
Overview
14
14
years of professional experience
Work History
Associate Product Manager
Clearent/Xplor Inc
07.2021 - 12.2024
- Translated product vision into detailed user stories and prioritized backlog items using Azure DevOps.
- Led onboarding and optimization of backend processes for ISVs, improving accuracy and platform adoption.
- Collaborated with third-party vendors to resolve hardware integration needs and align on technical specs.
- Optimized user experience by incorporating customer feedback into product improvements.
- Coordinated beta testing programs to gather valuable user feedback before public release of products.
- Analyzed user behavior data to identify patterns that informed future feature developments or enhancements.
ISV Partner Success Manager
Clearent/Xplor Inc
01.2017 - 07.2021
- Managed 20+ ISV partnerships, driving engagement through onboarding, performance tracking, and co-marketing efforts.
- Acted as primary point of contact post-onboarding, resolving technical issues and supporting contract compliance.
- Delivered insights to product teams to improve API compatibility and customer experience.
- Leveraged technological tools (Salesforce) for efficient case management, organization, and enhanced client communication.
Operations Manager
Clearent/Xplor Inc
03.2017 - 01.2019
- Designed SOPs for ISV onboarding workflows and backend configurations, improving operational efficiency.
- Led team performance initiatives and supervised five Operations Representatives.
- Analyzed KPIs to inform training programs and improve merchant onboarding strategy.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Operations Team Lead
Clearent/Xplor Inc
03.2015 - 03.2017
- Supported backend updates, special projects, and system enhancements aligned with product goals.
- Introduced incentive-based performance programs to elevate team engagement.
- Collaborated closely with other departments to streamline interdepartmental communication and improve overall organizational cohesion.
Operations Representative
Clearent/Xplor Inc
12.2012 - 03.2015
- Processed merchant onboarding, TSYS configurations, and demographic validation with strict accuracy.
- Maintained detailed backend setups to support seamless transitions for new customers.
Account Biller
Southern Illinois Healthcare Foundation
04.2011 - 12.2012
- Reconciled insurance claims and resolved account discrepancies across major providers.
- Executed billing tasks and recorded information in company databases.
Education
AAS - Medical Billing & Coding
Sanford Brown College
01.2010
Skills
- ISV Program Enablement & Relationship Management
- Agile Sprint Planning (Azure DevOps) & Backlog Prioritization
- Embedded Payments & Monetization Strategies
- API Integration & Technical Documentation (Confluence, Miro)
- CRM Platforms (Salesforce)
- KPI Reporting & Scorecard Analysis (Excel, Power BI, Salesforce)
- Sales enablement support
- Partner Onboarding & Operational Strategy
Timeline
Associate Product Manager
Clearent/Xplor Inc
07.2021 - 12.2024
Operations Manager
Clearent/Xplor Inc
03.2017 - 01.2019
ISV Partner Success Manager
Clearent/Xplor Inc
01.2017 - 07.2021
Operations Team Lead
Clearent/Xplor Inc
03.2015 - 03.2017
Operations Representative
Clearent/Xplor Inc
12.2012 - 03.2015
Account Biller
Southern Illinois Healthcare Foundation
04.2011 - 12.2012
AAS - Medical Billing & Coding
Sanford Brown College
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