Jennifer Jeovana Lopez
Miami,FL
Summary
I am a versatile Transportation Security Officer with a strong background in security operations, administration, and analytics. With extensive experience as Metrics Analyst, I excel in ensuring aviation security, delivering exceptional customer service, and generating insightful reports. Currently pursuing an associate's degree in criminal justice, including coursework in report writing, I am committed to expanding my knowledge and skills in the field. Known for my proactive approach, critical thinking, and effective communication, I am adept at handling diverse tasks and resolving challenges promptly. Overall, I bring a unique blend of security expertise, administrative proficiency, and analytical insight, making me a valuable asset to any organization."
Overview
6
6
years of professional experience
1
1
Certification
Work History
Transportation Security Officer
TSA
Miami, United States
02.2018 - Current
- Inspect carry-on bags using x-ray equipment to identify potential threats, ensuring aviation security
- Verify passengers' tickets for validity and special designations, maintaining a secure travel environment
- Test baggage for explosive materials, employing meticulous attention to detail in threat detection
- Conduct pat-down or wand searches for alarm-triggered passengers, ensuring thorough security checks
- Search individuals for illegal or dangerous items, mitigating potential risks to public safety
- Screen various documents for accuracy, contributing to the integrity of security procedures
- Provide professional customer service in challenging situations, ensuring passenger satisfaction and safety
- Handle multiple critical tasks simultaneously, meeting deadlines and resolving issues promptly.
Metrics Analyst (Additional Job Experience)
TSA
04.2024 - Current
- Experience as a Metrics Analyst, providing analytical and administrative support for the Screening and Mission Support departments
- Offered technical assistance, coordination, and support for various management programs and initiatives
- Developed, implemented, updated, and monitored management information systems and databases
- Proficient in Microsoft Word, Excel, PowerPoint, Outlook, and Access
- I have generated and analyzed numerous reports for screening department.
- Developed data models and reports to track key performance indicators.
- Analyzed large datasets and created insights from the data.
- Created dashboards and visualizations to monitor trends in metrics over time.
- Conducted research on industry best practices for metrics analysis.
- Identified areas of improvement within existing processes utilizing metric results.
- Collaborated with other departments to ensure accuracy of data collection and reporting.
- Prepared presentations summarizing findings, trends, and recommendations based on metric analysis.
- Provided guidance on how to interpret results of metrics analyses for stakeholders.
- Automated routine tasks related to collecting, analyzing, and reporting metrics data.
- Developed strategies for collecting additional sources of relevant data for metric analysis purposes.
- Documented all steps taken during the process of gathering, cleaning, processing, analyzing, and presenting metric data.
- Reviewed historical records to identify patterns in past performance that could be used for future forecasting.
- Created detailed reports outlining findings from ongoing metrics investigations.
- Presented findings to management and executive leadership and fielded questions to help refine strategies.
- Summarized raw data and analyses and made recommendations based on findings.
Behavior Detection Officer (BDO) (Certification)
TSA
08.2020 - Current
- Engaged in voluntary encounters and casual conversations with individuals, analyzing behaviors and referring for additional screening as needed
- Developed baseline data and identified deviations from expected traveler behavior, contributing to threat detection efforts
- Assessed multiple individuals simultaneously using defined methods to detect unusual behavior, exercising sound judgment
- Utilized TSA's Advanced Threat Local Allocation Strategy (ATLAS) tool to generate randomized schedules and locations for physical screening, enhancing security measures in order to screen aviation workers within security-restricted areas, ensuring a balanced approach to screening procedures.
HR Administrative Support
TSA
09.2023 - 03.2024
- Provided essential administrative support to the HR department, assisting in various HR-related tasks such as data entry, maintaining employee records and databases, onboarding new hires, supporting benefits administration, and responding to employee inquiries
- Maintained HR processes and documentation and provided general administrative support, including calendar management and meeting scheduling
- Conducted identity verification, collected biometric data, and issued secure IDs in line with federal standards
- Collaborated with government entities for HSPD-12 compliance and ensured information security.
- Provided support to the HR department by preparing documents, updating databases and organizing files.
- Performed administrative duties such as filing, copying, scanning and faxing documents.
- Answered phone calls, responded to emails and provided general information regarding human resources matters.
- Coordinated onboarding activities including orientation sessions for new employees.
- Created, organized and maintained employee personnel files to keep sensitive data secure.
- Answered questions regarding salaries, benefits and other pertinent information.
- Filed documents, delivered mail and performed bookkeeping to facilitate office operations of HR department.
Terminal Administrative Assistant
TSA
03.2022 - 06.2022
- In my role as a Terminal Administrative Assistant (March 2022), I provided valuable administrative support to the Scheduling, Payroll, and Human Resources Offices. My responsibilities included maintaining the KRONOS database, preparing reports for distribution, scheduling, assisting with special projects, performing general administrative duties, and making phone calls to TSA Employees and Managers. Furthermore, I excelled in managing timecard data, resolving time and attendance issues, conducting random audits, reviewing time sheets, work charts, detecting and reconciling payroll discrepancies, issuing and recording adjustments, and processing entries for new employees and those transferring or separating from TSA. My advanced computer, typing, filing, and organizational skills were integral to my role
- Assisted with the review and reconciliation of payroll data, including timesheets, deductions, and other related information.
- Responded promptly to inquiries from employees about their leave balances and other leave entitlements.
- Verified accuracy of timesheets before submitting them for processing.
- Entered and verified timekeeping data with consistent reviewed, corrections and deletions.
- Reviewed and approved production timecards daily.
- Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
- Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
Education
Some College - Intro to Homeland Security | Intel analysis & Sec Management | Transportation and Border Security
Des Moines Area Community College
05.2021
High school diploma or equivalent -
Coral Gables Senior High School
Coral Gables, FL05.2015
Skills
- Proactively takes on responsibilities and challenges, employing critical thinking to analyze alternative solutions
- Maintains composure in difficult situations, demonstrating effective stress management skills
- Exceptional communication abilities in conveying information and actively listening to others
- Engages effectively across diverse backgrounds and behavioral patterns, fostering connections and understanding
- Possesses strong reasoning ability and consistently devises practical solutions to intricate problems
- Makes quick and sound decisions under stressful circumstances while maintaining a poised demeanor
- Written Communication
Certification
- DHS HSPD-12 Enrollment Official, Having completed the DHS HSPD-12 Enrollment Official training, I am certified in managing enrollment processes and implementing policies for secure identification within the DHS identity management system. I conducted identity verification, collected biometric data, and issued secure IDs in line with federal standards, including the DHS PIV (Personal Identity Verification) Card. I ensured information security, collaborated with government entities for HSPD-12 compliance, and used electronic authentication methods for efficiency.
- Professional in Human Resources: PHR Exam Summary
- Leadership Principles
Supervisor
Junior Shanley, 786-393-7552
Availability
Permanent, Full-time
Languages
- English, Advanced
- Spanish, Advanced
References
- John Dekki, TSA Transportation Security Inspector, 7862623491
- Brad D'Ambrogio, TSA Supervisory Transportation Security Officer, 3057785233
- Shawn Flaherty, TSA Program Analyst, 7863192213
- Julie Preval, TSA Program Analyst, 7867315150
- Edgar DeTrinidad, TSA Supervisory Transportation Security Officer, 3057720627
Timeline
Metrics Analyst (Additional Job Experience)
TSA
04.2024 - Current
HR Administrative Support
TSA
09.2023 - 03.2024
Terminal Administrative Assistant
TSA
03.2022 - 06.2022
Behavior Detection Officer (BDO) (Certification)
TSA
08.2020 - Current
Transportation Security Officer
TSA
02.2018 - Current
Some College - Intro to Homeland Security | Intel analysis & Sec Management | Transportation and Border Security
Des Moines Area Community College
High school diploma or equivalent -
Coral Gables Senior High School