Jennifer Jones
Healthcare Administrator
Lakeview,AR
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
20
20
years of professional experience
Work History
Medical Practice Manager
Ozark Pelvic Health
04.2023 - 02.2025
- Oversaw daily operations of the medical practice such as staffing schedules, inventory management, office upkeep ensuring an organized work environment conducive to efficiency and patient satisfaction.
- Addressed and remedied all patient or team member issues.
- Developed and maintained policies and procedures to ensure compliance with healthcare regulations, resulting in successful audits from regulatory bodies.
- Managed budget for the medical practice, reducing overhead costs through careful resource allocation and vendor negotiation.
- Established strong relationships with vendors for medical supplies and equipment, negotiating favorable contracts to reduce operational expenses.
- Consulted with healthcare professionals on business decisions.
- Supervised team of 15 office personnel.
- Managed human resources functions including recruitment, hiring, onboarding, payroll administration, benefits coordination, and employee relations counseling.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
Medical Practice Manager
Vitality Plus Wellness Center
04.2020 - 02.2025
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Verified insurance of patients to determine eligibility.
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
- Ensured timely payments from insurance providers through submission of accurate and complete claims.
- Collected payments and applied to patient accounts.
- Oversaw daily operations of the medical practice such as staffing schedules, inventory management, office upkeep ensuring an organized work environment conducive to efficiency and patient satisfaction.
- Managed human resources functions including recruitment, hiring, onboarding, payroll administration, benefits coordination, and employee relations counseling.
Medical Receptionist
Baxter Regional Urology Clinic
07.2011 - 04.2020
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Medical Assistant/Receptionist
Prem C. Kumar, MD
06.2005 - 06.2011
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Coordinated referral processes, effectively liaising between patients, providers, and specialists for seamless care transitions.
- Improved office organization by maintaining accurate patient records and filing systems.
Education
GED -
Mesa Community College
Mesa, Az. Skills
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Organization and time management
- Flexible and adaptable
- Attention to detail
- Customer service
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
Accomplishments
- Collaborated with Dr. Daniel Decker and Dr. Corey Smith in creation and development of Vitality Plus Wellness Center.
Timeline
Medical Practice Manager
Ozark Pelvic Health
04.2023 - 02.2025
Medical Practice Manager
Vitality Plus Wellness Center
04.2020 - 02.2025
Medical Receptionist
Baxter Regional Urology Clinic
07.2011 - 04.2020
Medical Assistant/Receptionist
Prem C. Kumar, MD
06.2005 - 06.2011
GED -
Mesa Community College
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